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October 2023 by michaela a
Sarah was the one of the greatest workers , I have met and helped me out with some clothes to chose even though the prices were very high and expensive i think they should lower their prices but had a good time ! (not promoting anyone)
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September 2023 by Enaira Bartolo
Shame to Banana republic in Woodbridge branch this issue been going 6yrs ago just by reading the reviews! I believed this is the same old lady that I have dealt with today! My mom, my daughter and my aunt when their and shopping. We got 13 items all together lol its Thursday not busy at all! Lol but I think she hate that all she gave us is mean and nasty sarcastic attitude, I never had that experience in any Cashier ever but this store has horrible in customer service and that is because of that old lady. She mentioned she is working there for 10yrs lol thats why everytime we visit the store always empty! Well because The old lady in the Cashier is very rude! I tried to ignore her nasty attitude because she's old and crampy but please if you don't like your job quit lol!I always go shopping in Banana republic but this is the only store that I experienced how rude i that lady was I call the reoprt he I hope I will never see her rude, nasty attitude!
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August 2023 by GH M
This store is only “outlet factory” in name. The deals are not true deals. 40% off of $90 - making work plants like the Sloan slightly over $53 is not a deal, that’s just regular price. The best deals are at the Williamsburg outlet. Skip this one and go there instead.
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August 2023 by Roxana Anzoategui
I understand that policies are to be in place, but unfortunately this location doesn't like to help customers with their return needs. I know for sure they can do something to give you store credit for your returns. But like I said they don't like helping. I hope their district manager see this and react to and have a talk to the SM
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June 2023 by Freddy E.
There is no cero starts!! Thats what they deserve! If you are in for the worse service you can get! Go shopAt this store! This is your place! Try to return an item with the original receive all the price tags and stickers on the clothes the ladies at the store told me i wear the pants and for that it can not be return! Its a shame!!! i am a 40 years old man that will never do that in a 100 moonsI end up leaving the pants there with the originalReceive for them to keep because the pants were not my size! So of course i never wear them! They did not fit well My wife bough it for me Anyways Been coming to this store for years Now i will never step a foot in there ever again The service was absolutely horrible and they were looking for unreasonable excuses not to give me my money back!!!
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April 2023 by M Ayers
I ordered some jeans from Banana Republic hoping to find new white ones I like. Although they were very nice and it seems like they were well made I had issues with the fit and decided not to keep them. This is when I met Sarah, the store manager or at least A store manager I’m not really sure. Oh my goodness she was so nice and helpful. I can not say enough about her customer service and how she made me feel like a valued customer. I have not had great customer service experiences it seems as of late, but Sarah renewed my faith that there are still employees and companies that try to make things right for customers. She was soooooo great helping me through my issue and going in the store with my return I felt like I was talking to a friend. The store in Potomac Mills is a beautiful store actually and was very clean and organized. I was greeted by a nice gentleman as I can in to find this wonderful lady after calling and speaking to her on the phone. I left with a huge smile and my whole experience with this Banana Republic purchase was five stars. If I could give Sarah ten stars for her understanding and going above and beyond in her customer service I most certainly would. This store and the manager are top notch and you can’t go wrong shopping here. Thank you Sarah
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April 2023 by Thomas Jochum (islandtime100)
Selection is very limited
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January 2023 by Sagar Thakur
Love their clothing brand ,
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January 2022 by John F.
1/15/21 Our first store we walk it to to get our day of walking and shopping done happens to be at Banana Republic. Okay cool. My esposita wanted to check out outfits for an up coming a Reston Limousine party. I know I want to get some more comfortable dress shoes that are less hard on the feet. I know we still have time before the party so we will see what we will see. I saw clothing that did not apply to me, but I did see a female employee or manager dressed all dressed in black, black, black doing her thing, thing, thing and she looked very classy too. I am looking for a classy style for my killer ghost in my story who was told she needed a serious makeover by a person who just ended up on her shitlist for that remark. This woman who is in two pictures I have taken fits a look I like. I haven't decided on permanent look just yet, but I am getting close. This store had some employee who looked happy and others who look focused on their task at hand. I did not see to many clientele in the store at the time, but if we needed assistance, it would have been there in a heartbeat. All in all, I didn't really see much clothing for voluptuous women. Maybe my mind was elsewhere and my focus needs more focus... still, I would be willing to check out Banana Republic again.
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April 2021 by MFredericksburg
Seems friendly
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December 2019 by Johanna Monjaras
One of the cash register ladies was extremely rude and bitter. Never shopping there again.
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September 2019 by Geser Bat-Erdene
One of the staff was very rude and unhelpful. Never going there again.
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April 2019 by Kathryn D'Alleva
Good sales currently, got a couple of nice tees for $10 for both men and women's styles.
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February 2019 by Iftikhar Alam
Great price!
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November 2018 by Roderick Hammond
Worst customer service ever! Don't want point any one out, but she knows who she is.
