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November 2023 by Raymond S
STAY AWAY FROM THIS "Car Wash"! If i could rte ZERO stars I promise I would. No matter the package pricing you pay for you will get less than mediocre service! I've brought my car here and paid for Platinum but seems like I gave them free money because there was NOTHING platinum about my wash. Wheels still were dirty, no tire shine, the interior had dust and crumbs there which meant it wasn't vacuumed. I brought this up to the workers and they said they were getting their manager. Who never showed by the way! To keep my cool, I just left because I was very upset and didn't want to escalate things because I could've. If you bring your car here you're doing so at your own risk!
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October 2023 by T C
I paid for the Diamond wash and this is what I was left with. About 10 minutes after I left I called to see if I could get a refund or discount. The lady told me I had to come back, so I did. She told me that if I run the AC I’ll still have dog hair (which is true) but not this much 10 minutes after leaving. I could wipe some of this away with my fingers :( Plus the water spots and tire gunk. She came out with a towel, wiped the console, gear shift, and tires and went back inside after. Basically dismissing my concerns and just wiping them away. I used to come here a lot but won’t be coming back.Service: Vacuuming
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September 2023 by Alana P.
Paid for tire shine, didnt get tire shine. I am going to wash my car here again and give them another opportunity as I new to the area. They gotta manage better.
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September 2023 by Ariana B.
The outside of the car is pretty clean but I wish they did a better job on the inside For "platinum" option I would expect the inside cleaned better than this
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August 2023 by Michelle Martin
If you visit this car wash in spite of all of the bad reviews, then you are doing so at your own risk. The person who drove my car onto the belt sat in my car and literally vandalized the inside instead of cleaning it using some sort of object to scratch the icons off of the controls causing hundreds of dollars in damages to my Mercedes Benz. I could not simple replace the part that was scratched off; rather the entire control had to be replaced. When I brought this to the manager’s attention, she was rude, mean and nasty and did not take responsibility for her worker. The staff is unconcerned, lack proper training and has poor costumer service. The manger is incapable of training staff since costumer service is lacking among management. If you make it to your car without slipping on the greasy mats then you are lucky. These people are demonic. Stay away!
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August 2023 by Harris Tanveer
Bought the platinum wash. Exterior wash left the car dirty on the outside. I asked for the employee wiping the exterior to clean those dirty areas. She just handed me a rag and told me to do it myself. The person cleaning the windshield from the inside only dirtied it up with smear marks. Inside didn't look wiped down...dust was still everywhere, and their towels left more lint, making it all dirtier. When I told the employee about it, she just argued with me. DEFINITELY don't recommend this place.
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August 2023 by LaTia Cook
I paid for the $35 DIAMOND wash and nothing was sparkling about the wash or the customer service!! There were 4 ladies working and they all had little to no experience with washing trucks! I will NEVER come to this car wash for a service again! After asking one of the young ladies to wipe off the door where they missed a spot, she threw the towel onto the hood of my truck! Not ok! Poor, Sad service!
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June 2023 by Natalie N.
Got a carwash and the people who vacuum your car broke the seal off my door in the backseat. They didn't even say anything. If I didn't look in the backseat and see the seal myself broken off the door, I wouldn't have even known until I got home. It was not like that prior to going to the carwash. The Manager acted like it wasn't their fault and would not do anything about it except say she would let the owner know. Totally unacceptable. I'm hoping they do right by this and pay for the damage they caused my vehicle!!
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June 2023 by Tommy M.
Had my car wash here many times when I lived in. Woodbridge always had a great experience now that I live in Lord and I still come to this car wash but today a few minutes ago I had my car washed here and the experience was awful the attitude of the people in the booth behind the counter the ladies who drive your car all of it was awful. I'm thinking I need to find myself another place to get my car wash as this one seems to have gone the wrong direction.
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June 2023 by Chandrice Allen
I paid $35 for the Platinum Service and nothing about the service was Platinum. Windshield was not cleaned good. Area around tires still had mud/dirt. Center console was not wiped good. In addition visibly noticeable scratches were on the side of the windshield. When I spoke to the young lady inside the car wash she acted as if she was mute and just shrugged her shoulders. I then spoke with the lady at the counter who said there is no way it occurred there. She was very dismissive. When I asked was there someone else I could speak with she said "No." Then proceeded to tell me that speaking to the owner would not be effective either. I am 100% sure the scratches were not there prior to me having my car washed. I have only had my car 6 months and my car stays parked in a garage. Their customer service is the worst.
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June 2023 by Earl Dixon
Went this place about 2 weeks ago first and last time, got the diamond package once the car was washed they made no attempt to dry it off, vacuum, no wiping down the window or tire treatment just blank stares. Complete waste of money I would not recommend.
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June 2023 by Sasha R.
My truck was well vacuumed n shiny clean thank you ladies worked fast n good tip well deserved
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May 2023 by Earl D.
These ppl didn't even detail the car after the services know one even tried to do the detailing, just a bunch of ppl sitting around never using them again.
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April 2023 by John K.
Worst car wash ever Machine broken and then when I paid $35 for a partially washed outside, they would not even clean the inside of the car. Good luck finiding somone in charge as they don't care about one person's business. They just expect you to continue to stay in line for nothing.
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April 2023 by Erika Trujillo
Why is this place still open or under the same management team after SO many bad reviews? This place is stealing peoples money by advertising services that are included in packages and not doing them properly. We paid for the Diamond package on our pick up truck. When trying to speak to a manager about missed cleaning areas she had a terrible attitude and awful customer service. Blaming us for having high expectations for a $35 wash when we are just asking for them to do what we paid for (what is advertised on the package), nothing extra. The manager went as far as saying that us HISPANICS are problematic and that we expect too much for $35. She said if we wanted more, we should’ve paid for the detailing. What? How are these people getting away with this? Is anyone even monitoring these reviews and quality of this business?
