August 2019 by Prince W.
If possible and they have any availability, you just may want to make Auto Collision Express (A.C.E.) your first and last choice when looking for a place to get your car's bodywork and paint job done. Short end of a long... long... long story is: our 1999 Honda Accord was hit in the Wal-Mart parking lot and the young lady's car insurance company took full responsibility (financially and car rental) for the necessary fix. Katie from A.C.E. was our first point-of-contact and she was good. She walked us through the if/then potentials for our situation (based on what they could see on the outside of the vehicle), what the process would entail, and provided us with a Preliminary Estimate (electronic copy) from Lee (the estimator) by COB day. Although she was set to go on vacation, she handed the runner's baton off to Lexi (the finance lady for P.R.O. & A.C.E.) who was covering the front desk while she was on leave; Lexi provided us with car updates and next-step discussions over the final 4 days of a nine-day process. The final work was jaw dropping. The paint job, removal, and/or replacement of parts (fender, front panel gusset, fender bracket and the list goes on and on for 30 lines) was done with such precision and care. Before leaving the shop with our Honda, Lexi reviewed our bill with me line by line and walked me out to review/inspect and get my feedback about the job. Having dealt with and experienced others' stories with paint & collision body-shops in the past, my husband and I have seen our share of good, bad, and ugly bodywork outcomes living in South Florida. The bodywork and paint job was honestly...... well-done! This is not only a business that does work of a high-professional standard, but they show care, competency and are honest with you. We were NEVER asked to submit this review... we did this (within days of receiving our car) because people often talk more about their negative experiences, (which consumers have the right to do) that we wanted this review to shout-out our platinum experience- from start to finish- at Auto Collision Express (from July 24th to August 2nd of 2019).