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August 2024 by trang banh
Had purchased mattresses with the help of Jalen and his associate. They were very helpful. What I am writing a 1 star review is because of an admin issue for financing. Yesterday was an error of the amount so they asked me to come in and sign. So i was understanding at the time. But to have to contact me again today because of an audit error that I have to sign my financing again. Terrible on the admin/management side. Fix it so other customers who may go through financing won't have to go through this issue.
UPDATE 8 August! I had a scheduled delivery for a mattress protector and it never came yesterday. Called the store and told me that they don't deliver mattress protector and for me to pick it up. WHY WAS IT NOT COMMUNICATED WITH ME ON THIS??!?!?! THIS IS TOTAL UNSATISFACTORY. LACK OF COMMUNICATION AND A WASTE OF TIME!
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August 2024 by Ahmed Hemaid
Juan Saenz was great and very patient with us we really appreciate a lot what he did for us and the help he provided. We were lucky to meet him. Thank you so much!
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August 2024 by Madeline Fee
Samina was great!!!!
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August 2024 by Donna Wells
Purchased a new sofa today and Cindy was amazing. Professional, let us browse, checked in, answered all our questions and assisted in finding exactly what we needed. Thankful for her expertise and help today!
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August 2024 by Adrine Hood
Juan was very nice and informative great customer service!!
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August 2024 by Adrianna Carter
Juan Saenz was extremely nice and super helpful. He made the process of purchasing furniture super easy.
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August 2024 by Nigel Moffett
Cindy was amazing today! She helped us find the perfect living room set at a great price. Her customer service is unmatched!
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August 2024 by KHIMMY WARREN
Beatrice was very professional and compassionate with her job. Her customer service and manner helps us decided to purchase. She very honest. Your company is lucky to have Beatrice. You need more staff like her. Thank you Breatrice!!
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August 2024 by Brandon Evans
We have done lots of business at this store and have enjoyed it each time! Jalen helped us with great customer service. Would highly recommend this Ashley location!
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August 2024 by Thomas Richards
Juan Saenz was an attentive & knowledgeable sales representative. He was extremely patient with us.
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August 2024 by Colleen Richards
Juan Saenz was an excellent sales representative. Extremely knowledgeable about furniture and under standards design enjoyed working with him
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August 2024 by Brian K
Decent selection but terrible customer service. I went here to buy a few items for my house. I explained to the sales rep what I was looking for and they kept trying to get me to purchase items that were too big for my place even though I explained to them several times I needed smaller furniture since my place is one of those narrow townhomes and my living room can't have large bulky furniture items.
It honestly felt like the sales person was more interested in just making a quick sale than she was interested in finding me the right furniture. When I went to finance the items, I changed my mind about buying a sofa I wanted and instead just wanted a table. I felt rushed into buying it and I also didn't think it would match what I wanted to do with my living room, so I told them I was no longer interested in it but I still wanted the table. Mind you at this point I had only done the application process for a credit account to finance the furniture. She told me I couldn't cancel on the sofa because I had already financed for it. That was incorrect and misleading. That'd be like saying I bought a $5,000 TV because I applied for a credit card. I told her I did not sign anything saying I would buy the sofa and only applied for a financing and I should be able to cancel buying an item. She double-backed and said that I can't finance the table only. I said that's fine and I can pay cash for the table.
When she went to check out and order my item, the cashier 'accidentally' financed my table to my line of credit I applied for even though I wanted to pay cash for it. So not only was I lied to about not being able to cancel a couch I didn't actually buy/order, but she also lied to me about not being able to finance a table.
I like the table, but I won't be buying from here again. Not trustworthy people.
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August 2024 by Eben II
I recently had the pleasure of receiving exceptional customer service from Beatrice at Ashley Furniture. From the moment I reached out for assistance, Beatrice went above and beyond to ensure that my needs were met and my concerns were addressed promptly and professionally.
Beatrice demonstrated outstanding communication skills, listening carefully to my issue and providing clear, concise, and helpful responses. Beatice and Noor were incredibly patient and understanding, taking the time to explain everything in detail and making sure I was comfortable with the solutions provided.
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August 2024 by YAW AGYEMANG
Beatrice was eager and helped us get the right couch. Exceptional customer service, she is awesome! If I come back I will ask for Beatrice!
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July 2024 by Melissa Hubbard
Cindy from the sales team was super helpful but the delivery team put the my couch together the wrong way and did not put it where I wanted. When I tried to address this they said call the store and left abruptly. The “customer care team” did nothing but tell me I was out of luck and gave me wrong information. Overall a frustrating experience and I will never order from here again.
