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January 2024 by Jorge G Haddock-Santiago
I wish I would have the option of not awarding any review stars to this store. For the past 3 to 4 years, my wife have purchased several items from this store since she never had any issues with the quality of the products. However, today was the last time she will purchase anything again as a result of poor quality and extremely poor customer service. On 9 December 2023, she went to this store and purchased 3 pairs of pants. One of these pants began to show immediate signs of wear and tear after the second time she wore them. She immediately decided to take them back to the store and upon arrival she greeted the assistant manager and explained to her what happened to the pants, and that she unfortunately couldn’t find the receipt. The assistant manager asked her to provide the credit card my wife used during the purchase and she was not able to find the transaction on her system. She told my wife there was nothing she could do to assist her with this issue. Further, the assistant manager began to insinuate that my wife was a liar since she was under the impression that she wore the pants more than usual, and caused the wear and tear. Seriously? We left the store highly frustrated, called my bank, and they were able to find the transaction. We went back to the store and show the assistant manager transaction directly from my bank account and she decided to tell my wife that there was nothing she could do without the receipt. As a husband, I once told my wife; “the art of providing true quality service has began to fade away.” and this a good example. We asked to talk to the Manager directly, and were told that she was not at the store and that she doesn’t wanted to receive calls. We asked when the manager was going to be available, and she refused to give me a date. We called customer service, and now we have to wait 3 days to get this issue resolved as they need investigate the matter. This is truly a shame!
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August 2023 by Brill Brilliantnaire
Quality Clothing that fit my Full Figure.
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May 2023 by Faith Anderson
Judy so helpful in the store and so nice she helped me with my purchase and now I’m hooked on Ann Taylor! She deserves a promotion!
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July 2021 by James Lloyd
Shopping with my wife and she didn't get anything so that tells me inventory was lacking.
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January 2021 by --
I like everything about this store, most importantly, I like that I can find my size. Good fabrics, chic styles, great prices!
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October 2020 by Lissette S.
Even though this store had good prices, at the time of my visit, I concur with the previous comments of terrible customer service. I visited this store on Thursday, 15 October 2020, when I experienced the awful attitude and customer service of this young white female and the called store Manager (white female im her 50s). The young lady had a terrible demeanor and was helpless. She didn't even ask me for my phone number to ensure I collected rewards points. More importantly, she placed my online order with the wrong information and refused verify the information and print the receipt when asked. She said to "read the confirmation email"; luckily I did it, right then, to found out that the address she entered was wrong!! The manager did not apologize nor felt that the salesperson was wrong.I visited the store on the weekend again to return what I purchased as I was so unhappy with their treatment. However, a different sales team was there The two females (one older lady Ethiopian and young African American girl and one Asian lady). They were definitely super nice, very helpful and courteous. They each took the time to great customers, and be attentive to people's needs. The Asian lady even took the time to showed me new sweaters that would fit me nicely. I really appreciated that. Of course, on that day I spent more than what I was planning on.
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February 2020 by M A
I like everything about this store, most importantly, I like that I can find my size. Good fabrics, chic styles, great prices!
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February 2020 by Lana Killik
Never find anything. Sale pricing is high.
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February 2020 by Uno Brown
I ain't even go in dis joint.. I ain't even gone hold u....
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February 2020 by alex aguilar
When my girlfriend is happy... I'm happy... Ans she loves this place... Always finds anything for her...
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October 2019 by Eliana Kim
This is Good place.
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October 2019 by kathryn Leary
I'm short and they have my size in stock.
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August 2019 by Nancy Bonilla
Love how organized it is. Easy shopping!
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May 2019 by Sharon Harper
Personnel very helpful!
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April 2019 by Nimisha Srivastava
Abosultely love Ann Taylor ! I buy a lot from them. This factory store was especially amazing. they had great discounts and lot of different promotions. I usually good things in clearance but didn't find anything in their clearance lot. However they had good discount 40 percent on the fresh arrivals as well and I totally loved that. The prices in this outlet were lesser than the Ann Taylor factory website which I found amusing. But they don't accept any student discounts.