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September 2024 by Benjamin Dodson
This shop has gone downhill. Safety Inspection - I was charged $5 for a license plate bulb and $15 for labor WITHOUT authorizing the work. I received 2 missed calls and returned them within 5 minutes - and was told my car was ready. No mention of the bulb or anything… I’m honestly very skeptical that the bulb was even out.
I get that a lot of people would gladly pay the $20 for a $2 bulb out of convenience, but being forced to pay it without a heads up is pretty shady. After 10 years I’ll be looking elsewhere and I would recommend you do the same.
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August 2024 by Simone
Before arriving at this mechanic, I had called ahead for a bunch of “preferred mechanics” under my warranty company and was confirmed by this one in particular that they were able to fix/replace my transmission. I had to be at work later that day and needed to drop off my car so I arrived 30 min before opening so I could try and be first in line for the day. Cars started to line up and wrap around the entrance of the store, all waiting for their inspections and about 40 min after opening, about an hour of waiting for me personally, a mechanic finally showed up. Keep in mind that this was on a Saturday, if that is any consolation. When I was finally let inside the shop, waiting again for them to do their opening tasks, I then explained what service it was I was looking for and if they could confirm what I suspect is the issue, then follow through on the steps of fixing my suspicions. I explained that I had a warranty and either I was miscommunicating, or it was something the mechanic was unfamiliar with, but it seemed like the mechanic would rather not oblige my request for simply “not knowing how to do it”. We walked through it together, since this was also my first time doing any of that myself, and once I felt confident that my concerns were addressed and steps were made to move forward, I left my car there while I went off to work. I got a call back later stating that the issue was not in fact my transmission but rather a cracked “flywheel” and that they would need to take out my transmission in order to get to that part. I was quoted ~$2,000 for of course labor while the part itself was something as benign as around ~$100-$150.
Again, I came to them to get a second opinion on my first diagnosis and to hopefully not have to come out of pocket for what I know is a very expensive repair. I was told by the mechanic about a problem that was completely separate from what I had initially been diagnosed with and so did not trust that they had my best interest. Again, it was already a thing that after calling ahead to ask if they worked with warranty, struggling to get through with that process in store, already showing up late for the day, and then being diagnosed something that, from my understanding, would require removing a transmission in order to fix - and yet being diagnosed with needing to replace it after getting a call not even 2 hours after leaving - was frustrating and suspicious. I called my trusted mechanic and was told that my car wouldn’t be sounding the way it did from a cracked flywheel and instead to just go to a dealership to finally get things diagnosed.
I’m leaving a review for anyone under SilverRock warranty, CarvanaCare, and is looking for a trusted mechanic here. I do not trust coming here for any other repair than a standard oil change, tire rotation and inspection. I do not believe most preferred mechanics under my warranty are to be trusted and it would just be best to pay the deductible at a non-preferred mechanic than waste more time and potentially be quoted something incorrectly - which my car is now in the process of getting a new transmission and even the mechanic at the dealership agreed that I was misdiagnosed when I mentioned checking a cracked flywheel.
As far as I know, I was misdiagnosed and would have to come steeply out of pocket for it, the mechanics were not familiar working with warranty, and arrived late for the day, so overall I would rate my experience a ⅗.
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April 2024 by Edenilson Portillo
I will never return there.
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February 2024 by Lawrence Jackson
Was once a good customer but had a bad experience,but would reconsider using this shop again unable to correctly Diagnostics coolant leak was told it was the radiator paid for the service went back the next day because the car was still leaking and then they say it was the water pump my advice is to stay away not a good shop like it was in the past. Update will be filing a negligent repair lawsuit
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December 2023 by Tommy Ellis
Great, quick service.
Friendly, informative staff.
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October 2023 by Hawa Belleh
I had a great experience. Took my car in for windshield wipers motor replacement and they were fast and professional. Great customer service as well.
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September 2023 by Heather McNelis
Seem like good people
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September 2023 by Miguel Sanchez
Love great service
Very professional
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September 2023 by Tony
Had to do emissions inspection.Mr.Javed was quick and good service overall.Keep it up
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August 2023 by raja jee
Poor service...would rather go on breaks than wark...telling me 4 hours before lunch break he gotta take one...waste of time...
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July 2023 by pmst tdl
i recommend not to go ....they are croocked and when I came here for inspection... nothing wrong with lights and I don't know what they did the lights gone down and force me to change otherwise they said they will give rejection so it was really forcefully and trap ...beware
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June 2023 by Mohammad Azher
Had to do emissions inspection.Mr.Javed was quick and good service overall.Keep it up
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April 2023 by Danielle M
DO NOT GO HERETHEY WILL RIP YOU OFF AND ONLY CARE ABOUT MONEY. THEY WILL NOT FIX YOUR CAR. SAVE YOUR MONEY AND TIME AND GO SOMEWHERE ELSE
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March 2023 by Fernando R.
HORRIBLE EXPERIENCE!they have terrible customer service the manager told me they cant do a simple tire patch. then i tell them i myself can remove the tire off my car and leave the tire at the shop.
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January 2023 by Amir Siddiqui
I went there on December 23 to have my Toyota Sienna checked since my vehicle died the previous night and I got jump started by road rescue service. I was given only VERBAL diagnosis (No written diagnosis) and furthermore diagnosis was DEFECTIVE AND WRONG. I was told that my vehicle needed Alternator----Battery-----Belt since alternator damaged my battery and It would cost me around $1000. I turned down the estimate and got 2nd opinion from Crossroad Citgo which found only battery was defective and received my battery from Advance auto at No charge. It has been a week and my vehicle running good. I was charged $75 for FAULTY diagnosis.
