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August 2024 by janet barthauer
Fixed window in hutch door... EXCELLENT JOB!
Very nice service, pleasant office. Will definitely use again.
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July 2024 by Michael Large
I have been a small business person for 36 years (solo attorney). I have dealt with thousands of business transactions. Never have I been involved with a business that is as unorganized and unprofessional as this one. Somewhere between 10 and 15 times I have been led to believe that they would come to my home and replace glass on doors. Always a different excuse or we are coming and no one would appear. Unbelievable
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June 2023 by S J.
Great service and great people. Very fairly priced . Will definitely use in the future
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May 2023 by Kevin
This business is useless. I was lied to 5 times by the receptionist.. FIVE times that someone was coming shortly to measure my windows and give an estimate with a good price..And she's not even a good liar..She either said they can come at 8:30am, then another time tells you that they're not there that early, or says a guy will stop on his way home lol Pitiful..I already had another estimate and I guess $1,000 isn't a big deal. Charlie, the owner.. If you read these, you could boost your profits substantially if you'd get rid of the woman at the desk.. I don't know if there's some reason you keep her there to lose money but she's eliminating customers..Evidently you're not doing it to make money. I called another business and they said they don't know how many people have said the same thing. I don't know if you keep her there for unforseen reasons, but I know one thing.. you're throwing money to the other/others that offer the same service. I know they appreciate it..
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May 2023 by Kevin L
This is one of the worst businesses I have dealt with in my 43 years of life. I was lied to 5 times.. FIVE times that someone was coming shortly to measure my windows and give an estimate. Charlie, the owner could boost his profits substantially if he'd get rid of this woman. I called another business and they said they don't know how many people have said the same thing. If you're reading this, you have an employee that's a burden to your bottom line... I know one thing.. you're throwing money to the other/others that offer the same service.. do not even consider using this business, a waste of your time.
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May 2023 by Kevin L.
This is one of the worst businesses I have dealt with in my 43 years of life. I was lied to 5 times.. FIVE times that someone was coming shortly to measure my windows and give an estimate. Charlie, the owner could boost his profits substantially if he'd get rid of this woman. I called another business and they said they don't know how many people have said the same thing. If you're reading this, you have an employee that's a burden to your bottom line... I know one thing.. you're throwing money to the other/others that offer the same service.
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December 2022 by Samantha Sexton
The lady at the front seat I forgot to catch her name was extremely rude. My boyfriend and I went in to put in an application for one of the trailers available. While there she asked us if we had looked at lot 70. We told her yes and that we didn’t really like that one, it’s a nice trailer just needs some work. She then said no it was redone and it doesn’t look like it was redone. The only thing about it is the floors look like they’ve been redone. The bathroom sink has no faucet, there’s a cigarette put out on a plate on the counter with a dead roach behind it. But that’s not the point. We went back to the trailer to take some pictures because she didn’t believe us. When I showed her she still said we were in the wrong trailer. There’s no way. It had lot 70 and the key unlocked the doors. She was extremely rude when talking to us and tried to make small talk about my boyfriends job as she seen it on the application, she criticized and was making rude facial expressions and then proceeded to joke about how small my handwriting was on the application. Overall she was rude and completely ruined my day. I’ll put photos of the trailer it was.
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October 2022 by Wilma Williams
They were very kind and very helpful for and open to answer any questions…
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September 2022 by Angela Goforth
Expensive and rude on the phone.
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March 2022 by Shelly F.
We had our storm door glass replaced with this company. First it took a long time for it to come in (Understandable Covid) second customer service really could be better!! third when our glass came it was "shipped" to narrow, now to wait another week and half. Pick day Whoo hoo!! well terrible job the door had not been properly cleaned nor shims carefully removed so now they are all busted and broken. It has been very poorly sealed and it had not even properly dried when we pick it up but, I was told it was ready. Only plus to this was it was about 40.00 cheaper than the org $270 priced it was $239 . Even the invoice # was marked out with a pen on the invoice. Who does that!! I definitely would not recommend This company for major repairs. I felt as though we received a lot of run around. It was cheaper than a new door but I will no use them again!
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February 2022 by Elaine Salyer
Stopped by here to have a glass put in a frame and a week later my husband picked it up without a glass in it. I got excuse after excuse as to why they hadn't put glass in. Disappointed in the service I received. Took it to another place and a glass was placed immediately.
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February 2022 by Sharon Mullins
great job
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September 2021 by Shannon
Got a great deal on a new windshield and everyone i ran into there was super nice. The lady at the front was such a pleasant person.
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September 2021 by Christopher Sparbel
Great service!
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July 2021 by Amber Kiser
Called and made an appointment with them because it was supposed to be a bit cheaper than it would have been through safelite. She claimed not to have anything sooner that we would have to come the following week at 8am. We showed up on the appointment date and the receptionist (the only receptionist working there) greeted us complaining about her having jury duty that morning, she then claimed she didnt know who we had talked to that she couldn't find any info, they hadnt even ordered our windshield! I complained and mentioned a discount. Made another appointment for 2 days later, 7:45am claimed it was their only available time! We waited 30min before the receptionist arrived and another 1.5 hours before the shop guys showed up, then it took them 2hrs to replace the windshield! It was awful.
