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January 2024 by Sabrina Wellington
From my experience with this company, you have to have an account with them in order to receive service, even if you own your tank. As far as service, when the technician came out, they did not do any diagnostics on the equipment. All they did was look at it by looking to see if the lights was on, felt the heat from unit vent and said what could be possibly wrong. They didn't check my thermostat. Said they couldn't fix it but they did come out. I wish I would have read the reviews first.
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November 2023 by Walt Satterwaite
Fleet card cuts off at 200.00Credit card cuts off at 200.00Won't let you reinsert card to finish fueling up. Not good if you need to fuel up 100 gal plus. First and last time. Only upside was fifty cetane diesel fuel.
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July 2023 by Jessika Greene
Do not use this company! After being a loyal customer for 22 years and not once being late on a payment and always paying her bill in full, my 82 year old grandmother is now being charged to lease her tanks because they claim she doesn't use enough propane. Seriously?! When she called the company to ask what was going on, they didn't even try to keep her as a customer or offer her an explanation as to why she had no prior notice this was going to happen. If this is how they treat a 22 year loyal customer you better be careful choosing this company. Absolutely shameful!
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January 2022 by Adam Legum
Great customer service. Thank you Erica and Shirley for always helping us out when we call
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November 2021 by Scott Easton
Ethanol free gas! Oh how much better my old Olds runs when I put it in!
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May 2021 by Doug Harker
We discontinued our propane services with this outfit due to questionable business practices (price gouging, etc...). Terrible customer service alone told us they did not want to continue our 10 year business relationship. So, we told them they were fired and come pick up the propane tank. Now they have the audacity to send us a bill for them picking up their own tank (which we have paid rental fees on). We will not pay them of course. We have now gone with Griffen, which was happy to look after us fairly and properly.Southern States Windsor is not recommended by me and others that we have discussed this with. If you are still buying from them, take a look at your billing !
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February 2021 by Lena Antiskay
Only and closest place that offers non ethanol gas, is great for your car and helps it last longer. Electronic gas meter always registers 100 extra miles to the tank better then the regular gas stations. Can pay cash during the day during the week but can use a card anytime day or night. Its an hour drive for me, but weel worth the drive!
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February 2021 by Lisa B.
I had a leak where the tank was hooked up to my house and they will NOT stand by their work. Their technician found the leak where they had hooked the tank to the house. He said it was a bad leak . It has been leaking propane since the day it was installed and I stated to them that I thought there was a problem in December. (1/8) They just said " no it has been cold" ( this is onlly back up heat!!, it has to be under 35 for it to come on) When I called to get more propane 3 weeks later (2/1) I told them again that I thought there was a problem ( I had been keeping a useage log) and they sent out a technician, He found the leak. (Glad it was not in my house, he said it was so bad I should be able to smell it). They said they would not charge me for the leak test to compensate me for all the lost propane. Well I would not have had to have a leak test if it was installed properly and not leaking. Now I am trying to reach the manager and evidently she does not work very often. I have called for a week now and she is never there and has not returned my call. Hopefully she or the owner will see this and return my call. I want a company that will stand behind their mistakes and do the right thing. This is not that company. Thanks, Lisa B.
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November 2020 by Ken Creamer
Non ethanol fuel makes My truck run so much better! Better mileage is a side effect!
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October 2020 by Paul G
Rated a 2 because google lists this as a farm supplier and but they are a petroleum supplier. Talked with a woman on the phone and she was very courteous and jovial.
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June 2020 by Derek Henry
My review is based on one thing, non-ethanol gasoline at the pump 24/7/365 for credit card or debit card payments.
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August 2019 by Charlene Simmons
This company is lacking Customer service?...I have a home warranty plan and they recommended this Southern States. I was scheduled an appointment for them to come service my air conditioner unit via email without even talking to someone telling me the date and time they would be at my home. I called them immediately to let them know that this date and time was not good for me. So, we re-scheduled for the next day. I got off work early for a scheduled appointment that was set from 4:30pm to 5:00pm but they never showed up or call. In fact, they called the warranty company and said they were in route an HOUR after their scheduled time, I waited another hour still no show or call from this Southern States. I called the warranty company back and was told that they asked for additional money since they were travelling a distance from Windsor, VA to Virginia Beach. By this time, I was upset! No show and no call to even advise me. My house was hot, I took off work. So, unprofessional and lack of customer care. I would never recommend them for nothing!!! When I called the next morning to inquire why they didn’t show, the manager never gave an apology or acted as if he cared! One star is even too much for them. POOR CUSTOMER SERVICE.
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June 2019 by Kenny Edwards
awesome people. great service.
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April 2019 by Marshall Anderson
Best and closet place for ethanol free gasoline if you live in Suffolk area. They only sell ethanol free regular and high test gas. Propane and diesel is also sold. Super nice people in the office.
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April 2019 by Michelle Arnold
Great place for ice cream and supports local schools
