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February 2024 by Denny Fenstamaker
Had exactly what I went looking for
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February 2024 by Data Wright
A perfect example of how a billion dollar business has taken the human element of customer relations and burned it to the ground. I made an appointment to have the oil changed in my car. I showed up on time, checked in, gave keys to car and walked around the store. I got text messages saying that they had started to work on my car. Almost 2 hours later I was wondering about and decided to go check out the progress. I was greeted with a smile and told sorry we don't have a oil filter for your car.Thanks again for all OF my wasted time. ?
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February 2024 by Peggy Shorts
Shop for over an hour. Found everything I needed and then some.
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November 2023 by Alyson W
Let me preface this review by saying, I hate Walmart. I have hated Walmart for YEARS. Every time my husband wants to go there, I reiterate those 3 words as we enter the parking lot - in case he has forgotten. I will go 5 miles out of my way and pay more, just to avoid having to enter Walmart.Normally, when Google asks me to review Walmart, I think, “Why??? Everyone knows what Walmart is like!” No one goes there for the customer service, you go because it’s cheap and convenient. Which is how I ended up at Walmart, and no one had to force me. And I returned! Three more times!!! Which is why I DO need to leave a review.Unlike years past, I was able to find employees AND they helped me!! ?. IKR! It used to be if you were lucky enough to run across someone who worked there, their response would be either “I don’t work in this department…” or “if it’s not in that aisle, we don’t have it”. Having the app has also been helpful to locate items. I’ve also been to the Walmart in Stephen’s City and have the same good things to say about them … they have employees AND generally, they’re helpful! I even had 1 employee check the stock on her device! ?Without me having to ask if she could!!! ??I also used to feel like I needed a shower after leaving Walmart, it was always so nasty & dirty. God forbid I needed to take my toddler to the restroom ? - but both stores I visited are much cleaner than they used to be as well. The “toddlers” are well past toddling at this point, but the restroom wasn’t *gross* … and they used to ALWAYS be.Still 1 star demotion, just for being Walmart … shelves aren’t tidy, items can be messy & hard to find because they’re not in the correct spot, there’s still room for improvement - but the turn around in customer service and clean up that they’ve done in a few years will likely have me stopping more often and today earns them a solid 4 stars.
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September 2023 by Nelia Waters
The store was nice and cleaned
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September 2023 by Martha Warren
This was the nicest WalMart I have ever been in, everyone working the were very nice. The store was clean. Awesome job Guys. Only wish I would have taken pictures.
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September 2023 by Kayla Kline
They sell lab grown or meat glued meat! I bought almost $200 worth of meats and had to throw ALL of it away because it started falling apart by itself when i ran water on it to clean it and i could easily pull it apart with 1 hand! I would never buy meats from here again!
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September 2023 by Donna Elliott
This Walmart is a whole lot easier to get in and out of. I was able to find what I needed quickly and easily. Cost a bit more than I expected though, because it rang up higher than shelf.
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August 2023 by Gina Haines
My biggest complaint is the customer service. Plus when you are looking for something you can never find an employee to ask. No eye contact or greeting even if you say hello to an employee. No use in complaining because they are such a huge company that they aren't worried about any complaints. They don't even reach back to the customers. I've had the most problems with the pharmacy although some of the pharmacist's have been super patient and kind.
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July 2023 by Tracy Andrews
I had a flat tire on I-81 and came to this location for repair as it was the closest to me. It took THREE HOURS to change one tire. Brian the desk attendant was kind. The others -not so much. They didn’t have a lot of cars so why it took 3 hours -I don’t know. I didn’t have an alternative of going elsewhere given my tire but I can guarantee I won’t go back.
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July 2023 by Tom Snow
One of the better Walmarts I have seen. I found items in this Walmart that my local Walmart does not have. This Walmart had a local brand of pizza not found in other Walmarts. Same with coffee. I have never seen the death wish coffee before. We picked some up and it had a great flavor.
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July 2023 by Tom S.
One of the better Walmarts I have seen. I found items in this Walmart that my local Walmart does not have. This Walmart had a local brand of pizza not found in other Walmarts. Same with coffee. I have never seen the death wish coffee before. We picked some up and it had a great flavor.
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July 2023 by brian tafrawe
Trying to avoid the usual Walmart stereotypes. There are two in Winchester. This one is definitely cleaner and more organized. No complaints overall. However, their produce does always seem to be in short supply. This has been an issue for over 2 years. Staff is helpful and the biggest win? There usually seems to be plenty of people available at checkout, which we all know is an issue at most stores. Never had a bad experience and would recommend it.Also, check out their online experience. They can tell you if an item is in stock at their location.
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July 2023 by Susan Bienvenu
It is a huge store but I found a large selection of items for my project. And maybe a few other things too that I hadn't planned on. Checkout was fast and easy. Parking is quite plentiful.
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July 2023 by Tara White (Nurse Terra)
It's huge, the cashier was rude, unprofessional and apparently very unhappy at her job, despite me being the only one in the garden center. Everyone else was checking themselves out, doing the role of a cashier. These people need some training on how to work with the public, but why would Wal-Mart care. Maybe even a thank you or eff you or something, but nothing. I only went in to get one thing and walked out with 20 more. ?