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September 2023 by Mike H.
I believe Walmart as a whole is managed poorly and has lost it's appeal overall. Stores do not seem to care about the condition of the little bit of inventory them do carry. Store resets take a matter of months, total mess. Twenty employees standing around, yet you must self check out? I have a feeling they are on the same path as Hechinger's, over confident in their market status. Sam is turning over in his grave at the upper management decisions. Alas, fare-thee-well Wally World, I will no longer tolerate your bad parking lots, unorganized stores, rising prices, lack of actual inventory, and self-employment at the check out. The clowns are running the circus and no one is enjoying spending their money there . . . ya'll.
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September 2023 by Gary A.
A Walmart+ member here. Today's delivery included items I did not order and was missing items I did. I tried the online chat to rectify this, but that was useless. I looked up the telephone number and that did not work. While I am here, I have tried to make the deliveries easier for the drivers by sending them to the side door, Today the driver came to the side door and carried the bags to the front door. Feels like a nightmare. Thanks a bunch, Walmart.
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June 2023 by Maury H.
Winchester Walmart has changed. They have gone to 99% self check out, then have the audacity to stop you at the door. If you didn't trust me to ring my stuff up correctly, employ people to do it for me. I understand looting is on the rise but when someone is standing over me checking my every move, the scanner pinged the clerk over to question if I rang up what you can clearly see on the replay on camera and is the last thing on the screen, I feel like I have to prove my innocence. Not a good look Walmart.
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June 2022 by Miles T.
Has anyone ever seen the manager? Nah. I was carded today after standing in the one of two full service lanes.. Using the term "full service " only as reference point. The smug clerk behind the counter had demanded my Identification knowing I was older than her own father. Yes well over 40 and 50 . She said ... no id no beer ... Hmm. By the way . I was standing there in my hospital scrubs after having elderly patients all day in my lab. This mindless drone like attitude of the petty clerks with their little positions of power, know nothing about caring for the sick nor saving a life. I thought about storming off, throwing an entitled high wage earner tantrum. It did appeal to the child in me, but. Wisdom as taught me to do what would really make a difference. I sold all my Walmart stock. Not wanting to own a loser or company that disrespects it's patrons More importantly I have resolved that I will never shop in this Walmart again, nor any Walmart. Who needs to be dismissed and treated with such little regard. I don't. . You don't.. This business model will fail. Any American with any self respect deserves better. What am I really saving? Yeah you know... respect more important than money when you have other options. Too big too fail ... more like corporate entropy . Does anyone remember Kmart? Montgomery Wards? Walmart doesn't respect you
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April 2022 by April M.
really overwhelming. people just walk in your way. kinda dirty and i only go here for emergencys
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December 2021 by Arishat G.
Another zero stars. Employee asked for my receipt right after letting two elderly women walk straight past and said happy holidays to them. She stared me down and blocked my cart asked for my receipt and then said "thanks"
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October 2021 by Austin E.
If I could give zero stars I would. I took a battery in for return and stood in front of the register for 30 minutes waiting on the employee to issue my refund. He could not figure out how and had to get a team lead to override the system twice while the manager sat right on the other side of the wall and heard the entire thing. The manager comes out finally and I told him how lazy he was at his job and was asked to leave the store with no refund. Jerry In automotive, he is the manager, a very poor one at that.
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September 2021 by Dakota T.
Would give zero stars if it was possible. Came in around 7pm and there were tons of "Walmart" staff (5-10 people) just sitting around talking, on their phones or being just plain rude with some of us. Only two registers taking cash tho? Went to services to just pay for the one item nicely asked to pay for it in cash,instead of waiting in line for 30 minutes, they just rudely scoffed and said "lane two and three are open" great service as I walked to stand in line an look back at services on the girl I just talked to nose deep in her phone.
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February 2021 by Amber H.
The staff at this particular location is severely uneducated. It's unfortunate, but they can't seem to figure out that they're in the business of customer service. Recently, I called to ask about a delivery order concern, (the concern being that my card was charged, but no groceries were delivered) and the woman who answered the phone not only cut me off before I could finish a sentence, but she sighed because I had follow up questions due to her rudeness. If this were the only issue inside this location, that would be one thing, but, it isn't. Incompetent, rude, and self righteous staff, I'll shop elsewhere.
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December 2020 by Liza D.
clean store. wide isles. lots of open registers. use of sani wipes for carts an hand baskets. good job over all.
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November 2020 by Martyn N.
Walked in the Walmart at 9:40 pm knowing they close at 10 went straight to electronics for a ps4 controller and no one was there to help and I pressed the assistance button 4 times after waiting 15 minutes I walked to the front like another associate told me too and the lady I talked too turned me away and I asked for a manager and she disregarded that question as if there were none on duty I then went on to ask 2 other associates and they acted like they couldn't help me and then I went on to ask the man they had working the sanitation station by the door and he acted as if there was no manager on duty and there was nothing he could do the customer service I experienced tonight was just horrible and if it wasn't the only Walmart location I knew of in this area I wouldn't go
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September 2020 by Douglas W.
No surprise that Walmart has too many employees engaged in conversation, while having too few cashiers. Plus, people who shop can't seem to figure scan and go process.
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January 2020 by Don R.
The auto center has been closed the last two times I've been there to get my oil changed. The keep closing earlier than their posted hours.
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September 2019 by Maggie B.
Stopped in here whilst on vacation to grab a couple of things for our house, and was surprised by the large selection. The fresh fruit and vegetable area was quite large, as was the bakery. I was able to find everything I needed very quickly and the store was very clean. Only complaint was that there was no pumpkin beer but I'm sure it was due to the fact that it was late August and not closer to fall. Would return if in the area!
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March 2019 by Shields C.
Nothing is wrong with this Walmart it's just a bigger one and it's a little more crowded so we normally go to the one in Stephens City