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“Excellent selection of cigars. Didn't seem like it was more than a smoke shop from the outside but I was definitely pleasantly surprised. Great customer service as well.”
“Mark Castle made me feel right at home as an older lady in his business. It was fun to go inside. I pass Long Ridge Cigars all the time. The atmosphere was fun with people enjoying good times in the Walk-In-Humidor Room. I was there to get a lighter for a Whiskey Smoker & Mark led me to the perfect one. So excited to use it. I Love Nice People who are so welcoming to all customers. I will Definitely be going back.”
“David was incredibly helpful and kind. He helped me get everything I was looking for and did so with a smile. His customer service and patience are to be commended and rewarded!!”
“I love THIS location, again let me clarify... THIS location! ! The staff here are beyond amazing who will go above and beyond for anyone and know everything about anything they carry!! Avoid the one on Valley Ave like the plague unless u want them to sell u broken products then give you a cop out excuse as to why they refuse to make things right!”
“Special store with amazingly positive experience of customer service . Wide selection of cigars, CBD products, wraps, blunts , glass , vapes and other stuff .Adequately knowledgeable & friendly staff. Reasonable & competitive prices.”
“Fantastic spot. Very friendly lady who was also very informative. She actually guided me away from a very expensive item I was about to buy for no reason and directed me to one that fit my needs. I spent more in the store for that reason alone. Ill be going back whenever I'm in winchester.”
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“I came in, an out-of-stater, to imbibe in that excellent Virginia tobacco that this state is so well known for---deservedly. I recently, having taken up pipe smoking again, was at a loss checking several other stores before dropping in looking for some good pipe tobacco--as well as some direction of what to try. Matthew helped me narrow down my options and offered several excellent options. All of them good, yet the best I tried was the Virginia flake "John's Own". This all to say that not only did Matthew deliver with little information to go on (thanks to me) his store's blend named after the original owner being the best only goes to show the quality of this establishment's taste and excellent service. The locals seated inside smoking cigars were friendly and the atmosphere pleasant. If only I lived locally I certainly would frequent this establishment! It is no surprise that this business is a staple of Winchester in the downtown and deservedly so.”