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January 2024 by Maggie Cortes
I always feel confident of the work these gentlemen do! I trust them. They have always treated me with respect, which is important, I hate it when, as a female, you ask a question, and the guy rolls his eyes...
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January 2024 by Brian Lewis
I have had friendly and excellent service during inspections and regular tire rotation. My visits have been quick and easy.
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December 2023 by Jeremy Berkebile
New tires already leaking, mysterious hole on side tread of tire, pin hole leak. My problem now, right?! Think twice about the brand tires they sell you… cheaper isn’t always better.
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December 2023 by J Veatch
Best auto repair shop in Winchester. I’ve been taking my vehicles here for decades.Great customer service and they warranty their work.The operation manager Jamie is top flight. Keeps in contact with customers during the service process.I won’t take me vehicles to anyone else.
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December 2023 by Vic Gaetan
Back in the beginning of June 2023, I brought in my Dodge Ram truck for a no start repair. I paid for a full in depth diagnostic to not only repair my truck, but to identify all other pertinent issues associated. 2 weeks later, after paying over a thousand in repairs, my truck broke down within a mile from leaving the shop, and I was then informed by managers Jamie Pierce and Chris Cox that the truck also had a bad headgasket which means it won’t last very long.Fast forward to October 24th 2023, I had invested over 6 thousand dollars into a new motor. Throughout the waiting period, I was given zero updates as initially promised, and no accurate information from either the acquisition of my motor, and zero explanation as to the delay of the 6 week process this was supposed to take.On pick up day, I wasn’t met with an explanation as to why these managers had different information to provide me about my truck and the lack of communication, and concern for the amount of time it has taken to get this job done past the timeline I was told. Only excuse I was given by both managers was “we have been busy here and didn’t have all the time to dedicate to your truck”Nearly 10 thousand dollars was spent into repairs at this point, for which a few thousand dollars would have been saved on my end, had I been given an ACCURATE diagnosis from the start, instead of uselessly spending money on repairs the truck did not need as they admittedly knew the headgasket was the primary issue with my truck. I was not reimbursed for the towing fees I paid after my truck broke down a mile away, and the level of dismay I experienced was beyond what any customer should tolerate.At this point, this shop has lost me as a high paying customer, as I now only do business with 2 technicians in this shop with the most experience and professionalism that these managers sadly lack of.As a service member, and federal law enforcement officer, I experienced zero follow through, accountability and respect towards hard working customers and their time. Be advised, if you seek honest, professional treatment, and consideration for your money, this is NOT the place.
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November 2023 by Brandon Hartzell
In June 2023 I bought a used vehicle for my college-aged son. We took the vehicle to Tire Outfitters for an oil change, & they claimed they were so backed up it took three days to complete. Today, 3,000 miles later, my son took it to another mechanic for an oil change, & the mechanic showed us the filter is from the dealership & the sludge inside because Tire Outfitters lied & only slapped a sticker on the windshield without ever changing the oil. They did take our money. Beware taking a vehicle to these rip off artists.
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November 2023 by Mia Gunz
I went to the business for simple car inspection. They failed it and said I needed repairs that were not required to pass inspection. Do not recommend based on my experience.
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November 2023 by Derick Parham
Fantastic staff, very friendly! Got my truck sitting pretty on some new shoes.
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October 2023 by Maria Anderson
I had the best experience! The staff was professional, accommodating friendly and knowledgeable. I needed 4 tires, Jaimie patiently answered my questions and took the time to explain each option with their individual pros and cons. They gave me a ride to and from to where I needed/ wanted to be while I waited ( I didn’t even ask, they offered) My car feels so amazing! They aligned the tires perfectly. Feels like I’m driving a brand new car!
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October 2023 by Angel “Angel” Cruz
They received money by false pretenses and my nephew is out $850. His car needed electrical work, they do not do that type of work there. They do not care and do not value their customers. You can’t take someone’s money for a service you didn’t complete and then say in order to get a refund you have to go to a dealer!!! So you’re keeping funds for a service you aren’t able to complete? Then you want to put restrictions on the refund. No, that’s not the way it works.The district manager did absolutely nothing to rectify the situation. The generic response says it all.
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September 2023 by Devon Carr
Would not recommend at all! Faild my grandmother for a state inspection due to bad wheel bearing. I replaced part old one had no play nor any signs of failure. Then they proceeded to fail her again for the same part I just replaced fishy right!!! Bunch of scamers just trying to get money from a old lady.
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September 2023 by Jamie R.
brought my car there mid august for some issues with my ac and the dashboard alerts came on. It took them weeks to "repair" it, they didn't repair it they just cleared the dashboard of the alarms. All the lights reappered within 3 miles of the business. I called and was told to bring my car back, i did that. After my car was not repaired for the second time successfully, I asked for a refund. Jamie, the manager said he'd make it right and to bring it in for the 3rd time. After having my car for a week Jamie said they can't fix it, won't give me a refund unless i get it repaired at a dealership. I want a refund, i never signed a contract saying that I'd bring my car to a dealer for a repair. If tire outfitters couldn't fix it, they should have been honest. They drained me financially where I can't afford to pay for it to be repaired at a dealership. Why do I need to spend more money to get a refund?? The car is a 2006, I paid $850 and got zero repair.
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July 2023 by kay huffman
My friend has been mislead and caused to spend 4000 dollars on her van only then to be told that vehicle is unfixable and can only be fixed by buying a new engine. I would never give this place a good review. Avoid this place like th plague!
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July 2023 by Rod Bascom
Handicap van went in, running fine, needing minor repairs. After thousand of dollars of repairs it is still not running. Handicap young man now housebound for months.
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April 2023 by Veronica Showalter
I was a little distrustful about coming here at first. Only because of all of the bad experiences I’ve had before going to different shops. I think I’ve found my new place though, finally! The guys here are nice and respectable. They were very open and honest with me about everything unlike other places. They came into the office to give me updates and would ask me before proceeding with anything. I really appreciate you guys!
