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February 2024 by John Brian Cody
Great bank!
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June 2023 by Natalia Wulff
Cody Fletcher (banker) is fabulous. Incredibly helpful, knowledgeable, and kind.
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May 2023 by A Google User
Cody Fletcher (banker) is fabulous. Incredibly helpful, knowledgeable, and kind.
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March 2023 by Alexis Gonzalez
Love this place people here are extremely professional and welcoming i had a sh!$ day and when I got out I was leaving with a smile and believe me nothing makes me smile
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June 2022 by mamoun hijjawi
On Friday June 2nd I called this branch to inquire about a payment to my mortgage which I made five days earlier. The check was cashed but my mortgage account was not credited ..A typical Winchester employee answered, she wouldn’t let me finish my story .. interrupted me and with a miserable nasty attitude informed that since it was a holiday it was taking more time for the payment to post, but the holiday was on Monday and I reminded her it was Friday and told her to let me finish and not to interrupt.. so she went the easy route and hang up on me. This woman was clearly a cowardice and should have given me her name but she didn’t. she wouldn’t even answer the phone a minute after I called because she is a l***** When I called back and spoke with another employee ( Ken) he helpful but wouldn’t give me the name of that nasty employee; his answer ; the branch is full of female employee.Of course I understand that he wouldn’t reveal that employee’s name but I’m sure he knows her identity .It is important for the management of this branch that employees are properly trained and behave in a professional manner, a nationally acclaimed bank shouldn’t allow such a behavior.
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April 2022 by S.J. Johnson
I hate that they closed the Valley Avenue branch instead of this one. This one is very hard to get in and out of for older people (or for anyone for that matter) and right in the middle of the craziness in the parking lots and off of Pleasant Valley. I have just used the ATM machine and all I can say is it needs a good cleaning. It was filthy and I didn't even want to touch it!
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July 2021 by J G.
Mark A.'s review is spot on. I've been trustee for my parents accounts for several years. They were based in South Carolina and now in a nursing home. I've had to drive out of this area to get to another branch with SunTrust - this one (Jodi) refuses to take DEPOSITS to the account, provide any form of customer assistance at all. I hope with the merger with BB&T this one is shut down. The staff at this branch work really really hard to make sure you can't access your account, money, or even make a deposit. The folks in SC just tell me to avoid them. I now want to avoid every aspect of this bank.
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February 2021 by Clark A.
Customer service 101, you don't wait until the customer greets you. YOU GREET THE CUSTOMER FIRST. There's even Walmart positions just for greeters. I was the ONLY car at the drive thru and none of the two employees inside would acknowledge me and continue about their business while occasionally glancing at me. No other customer cars were at the front of the bank, assuming they were busy with other clients. I'm a BBT customer, Suntrust bought BBT, so I only had a question. Absolutely the most odd experience. NEED TRAINING ASAP!
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October 2020 by Stephen Arnold
horrible manager, Jodi Adams. they raised their fee schedule right in the middle of a pandemic!! Beware, crooks!!!
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May 2020 by Mark A.
I have had it with Suntrust Bank in Winchester, VA on Pleasant Valley Road. I enjoyed banking there when Rick Newcome was the manager. He ran things and took care of his customers like no bank manager I've ever seen. Since Rick left this bank the branch has gone down the toilet. There is no more personal customer service when you go in. There are always new employees. After Rick left they couldn't keep employees. Every time (weekly) I would go in to the branch to do banking I would get interrogated by the new teller waiting on me, demanding identification every time I came in. Now they have yet another relatively new manager by the name of Jodie. She is trying to get things together and has been very nice however that doesn't change the fact that the bank itself is horrible! Most recently for the past 6 weeks I have spent hours on the phone with Suntrust trying to get all my accounts into cashmanager so I can manage everything I have from home. After hours and hours on the phone I finally reached a very nice gentleman who actually helped me over the phone to complete the necessary form 319111 in order to have this completed. I have faxed in their form 319111 to the fax number they provided. I was told this would take up to 72 hours to get done. I waited a week, NOTHING! I called back twice and spent hours on ignore and got nowhere with the agents I reached. I finally mailed in the form to the address they instructed it be sent to. 3 weeks later-NOTHING! Next I find out that a 6 figure money market account I am associated with that is held for my mother went dormant. DO YOU THINK ANYONE FROM SUNTRUST CALLED TO INFORM US OF THAT? HELL NO THEY DIDN'T!!! So what happened, they sent the money to the lost money fund with the State of Virginia. It took 6 months to get it back. Lastly just this past week I transferred money from a Suntrust Account to another Suntrust Account. WHAT THE HELL, I receive a letter in the mail a couple days later advising me the check has had a hold put on it and my money is not available. I can't believe that Suntrust put a hold on money transferred from one account to another in their own damn bank. Just now I went online into cashmanager and guess what, STILL NO COMPLETION OF ADDING MY OTHER PERSONAL ACCOUNTS TO THE CASHMANAGER. I have had it with these IDIOTS. I am taking everything to another bank that respects it's customers, keeps their employees, gives you immediate access to money you deposit, and don't interrogate you when you want to do business. GOOD BYE SUNTRUST!
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January 2020 by steve Meston
I don't get why people are salty about this location, workers have always been nice and helpful when I've gone in. I went in within 5 minutes of them closing and they were still accommodating and friendly. No complaints.
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October 2019 by Shields J.
Average bank, they dont have the greatest of service here.. it's one person and are particularly that doesn't like to work very hard to look for information and unfortunately you have to go through that same person every time thererore we decided just to switch Banks.
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August 2019 by M V
Workers at this location are friendly.
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July 2019 by Hana S. Jo.
Customer service is Awful, I had a proplem with one of the workers in the office and she was very rude that was about 2 years ago, I went there again I couldn't get a simple letter to show my account number, name and the amount I have, he said they can't do it, what a joke, I will move to a different bank!!
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July 2019 by Ty Bigelow
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