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September 2024 by Speedy Dave
Had a great experience shopping for and purchasing my new Subaru Crosstrek. The person I worked with (Jolene) was very knowledgeable and helpful. I Never felt pressured or rushed and had all my questions answered.
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September 2024 by Michele Smith
Excellent and exceptional customer care
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September 2024 by Jeffery Sheffer
Had a great car buying experience with Jolene! All the staff we met were very pleasant and helpful. Staff was very knowledgeable in all phases of the process. Would definitely do business with CMA Winchester again!
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September 2024 by Raven Conneway
Super professional and quick. Best experience I have had with a service department in a long time. Definitely recommend
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September 2024 by Valerie Sartor
Very friendly, no pressure to buy, great quality vehicle!
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September 2024 by Emily Holland
Okay, wow. This was the most unexpected yet pleasant vehicle incident of my life. While on I-81 as part of a five hour road trip not close at all to home, my Forester lit up like a Christmas tree. After a quick search indicated that a Subaru dealership was 40 minutes south, I called and very desperately asked for help. We were told it might be three to four hours of our time but they would be glad to fit us in. We arrived around 1:40 pm and were greeted with incredible kindness. Immediately, we were offered a Subaru dog dish for our pup, drinks, snacks, and a wifi connection as the various dealerships I’ve worked with have always promoted but not always followed through. I teach college students and had to administer a Zoom class at 2 pm, and while I’d planned to do it outside a Starbucks or public library for the wifi because of traveling with the dog, the proper table, accommodations, and air conditioning were gifts to us all. At one point, an employee even brought the dog (who spent two hours hamming it up in the lobby) a Subaru dog toy. In total, we were there just shy of three hours in which time they made the repair AND cleaned our car. The wildest part is that the repair was under warranty, so we spent zero of our own dollars and still received incredible service. I’m from a family full of folks who exclusively drive Subarus and, coincidentally, every one of my closest friends do as well. I’ll be sure to share this experience with all of them, and I know, even though they are over three hours from home, the next time I buy, I’ll be contacting them.
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September 2024 by Will Moore
This has been such a wonderful experience! Jolene was wonderful to work with. Most of the work was done over the phone. I would recommend this dealership to anyone wanting to buy a Subaru.
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September 2024 by Roxanne Longerbeam
They treat you like family every time you walk in the door!!
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August 2024 by Jim Mercure
Nancy and I had an excellent experience with Bart Robertson throughout the process of purchasing our new 2025 Forester. We love the car and are learning all about it. Bart was always available to answer any questions we had, and the follow up has been outstanding. Kudos also to Matt Haene for walking us through much of the paperwork. We also loved not having to go to the VA DMV!! We are looking forward to driving this beautiful vehicle for quite some time! Thanks, Jim and Nancy Mercure
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August 2024 by Dan Newbraugh
The purchase process was amazing from beginning to end. I buy new vehicles regularly. I had purchased 3 new Subarus from another dealer (2019 Forester, 2022 Crosstrek and 2022 Forester) I went back to that dealership and got a quote. On a whim I reached out to Duncan Carlson of CMA Subaru and he substantially beat my offer from my previous dealer. I have been contacted by the sales manager and general manager. I believe that CMA Subaru will be my dealership from this point on. THANKS CMA
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August 2024 by Erika Cordero
Great experience and very easy to work with! Glenn was very flexible scheduling our test drive. We get our quote fast and for the first time in my life, they didn’t change anything at the moment of the purchase. The process was honest, transparent and quick!
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August 2024 by Michael Vann
Service writer greeted me promptly and took my Crosstrek in the shop within five minutes. Waiting area is very nice with water provided, free WiFi and a tv. Within 45 minutes the service writer called to let me know my vehicle was ready.
Fast, convenient, professional and friendly service, highly recommend!
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August 2024 by Mitch Catanzaro
Best new car buying experience I have ever had. A big thank you and kudos to Jolene and Duncan, both demonstrated outstanding customer service and interpersonal skills; it was a truly a pleasure working with them. Shout out to Chuck too for working with me to get the #s right, and Matt for an exceptionally fast closeout process.
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August 2024 by Brent Stultz
Definitely the easiest and most pleasurable car buying experience experience I’ve ever had. Everyone was knowledgeable and answered my questions. My salesperson thoroughly explained the controls and helped my pair my device to the vehicle. I couldn’t ask for an esker or more buying experience.
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August 2024 by Debbie Lupton
Duncan Carlson is the best and will get you the best deal possible on the car you choose! We’ve been dealing with Duncan since 2015!
