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February 2024 by Tiffany Shields
I had a Amazon return, went to where I went last time (3 weeks ago) where printing is. The guy glanced over and rolled his eyes and went back to doing what he was doing. No hello or anything. I continued to stand there. After a moment he rudely yelled that if I had Amazon return next need to go to checkout line. Went to checkout line, I told the guy there what just happened and he got rude with me, saying I should have looked at the sign. The sign was so small. Anyway, they have awful manners and decorum in dealing with customers. If they can't be courteous to customers, they don't need to working with customers. I'm glad I don't shop at Staples for other needs (since they treat people like this) and for my Amazon returns, I'll go to another location. I wish Kohl's still did Amazon returns, they were so friendly and didn't tell at me. If you need to do Amazon returns, go to another location or pay the extra $1 for UPS. Staples is the worst!
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February 2024 by Frank Fayer
Perfect experience and store. Very helpful over the phone ahead of the drive up, Q, the manager (I forget his name), and the young gentleman who helped find some rare items, all were very helpful, understanding, no nonsense, pointed me to a coupon, and made sure I was fully equipped for my new work from home office. I drove 1.5 hrs away from my store because they had inventory, and because the other store had put together a chair badly, they replaced it no questions asked. I appreciate you guys!
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February 2024 by quvante bethea
Amazon has ruined this place
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February 2024 by Rhonda Garrett
Positive Post ?I was in Staples earlier this evening with two of children and the gentleman working was truly a Godsend. So pleasant, super knowledgeable, and quick. Very impressed and pleased with the service I received, and it wasn’t even a store issue it was an Amazon return. If you see this, thank you ?? ?
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November 2023 by Nicole Doman
Worst customer service ever!!!! Woman who works in print tonight, Monday Nov. 5th, is so rude and talks over you when you are explaining anything with a condescending tone like she’s annoyed to help you. After I expressed how rude she was she still continued to talk over me. This is after I was put on hold 5 times by diff employees who each ask the same questions over and over. I waited 4 days for what was supposed to be a 2 day at most print. My email was confirmed received by an employee when I called the day I first sent it and then again 2 days later I was told by an employee that it was still being processed. The end result is they now say they never got my email ever! They are impatient, rude, and nasty in every aspect of attitude and customer service.
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November 2023 by Molly Russel
On the morning of Sunday November 19th, I went to Staples to return my Amazon packages. As soon as the employee who was working the counter saw me and my packages he let out a huge sigh. He asked me how many returns I had to which I replied with “5”. He let out another huge sigh. About halfway through he lost the attitude as soon as he realized that I had screenshots of all my QR codes and had a system going to keep everything organized. At that point it was already too late as he was so rude about having to do his job. I couldn’t help but laugh to myself on the way out when I saw 3 more women walking in with Amazon returns.
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November 2023 by Fuzzy Balls
Workers are nice, but they seemed overworked. What the heck are y’all doing to them? They deserve better than this.
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October 2023 by Adam R
I went to Staples to return an Amazon package since they have good store hours. At the desk under the Amazon sign a worker was sitting working on the computer and did not look up or acknowledge I was there. I went to the checkout line and they said I had to go back to printing. I went there and the worker there sent me back to the original place I was at. The person on the computer still did not acknowledge me and a tech support person finally did help. When trying to pull up the QR code the tech support worker admitted the cell reception is bad but I could connect to the store WIFI, which he said is also slow. For anyone looking to return a package or get customer service save the hassle and go somewhere else.
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October 2023 by TJ Huston
I have no idea why you offer same-day print services, I have been using this location a lot this year and every "same-day" order is closer to 3-4 days. Not once have I every heard an apology for this. My current order will be the last one with you period! Ordered on today; Tuesday morning well before the 2PM cut off. I called to check the status and was informed that it will likely be Friday before this order available. That seems way more like same week delivery than "same-day". Maybe it's time to be honest about your timelines if you cannot commit to what you market.
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September 2023 by Vicky Slaughter
It is too bad this store cannot even keep the copiers working. A lot of different excuses why only two copiers were working out of five copiers. When I asked one of the employees didn’t he think it was ridiculous the copiers were not working, another employee said a lot of people are hurting out there (I guess he meant in the world). So I guess a customer cannot complain. No one was helpful or useful, so after 10 minutes I went the UPS store for coping. Will not return to Staples.
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April 2023 by MJ Lorfano
Staff goes beyond kind and considerate. It inspired me to buy from Staples and not keep searching. Not the first time different staff has helped me. THAT's how you build a business with loyalty and trust.
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November 2022 by Frederick Board
I bought ink for my printer and I had a question. Two sales representatives, Brian and Todd, helped me, both going beyond my expectations. What was to be a routine purchase turned out to be a very informative presentation which was badly needed and deeply appreciated.
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September 2022 by Daniel Littley
Amazing staff at this Staples. I was having "one of those days" where Murphys law was kicking my butt all over the place. I needed to print off a piece of paperwork for work. Of course I forgot my wallet and my car was far away. Mark was kind enough to pay for it himself. Sure it probably costs only a couple cents, but that was the only break I caught all day , and I needed it. Thank you Mark! You are appreciated
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September 2022 by Ray Perry
The gentleman in the printing area was super helpful. He knows what he is doing! Thanks for the fast service.
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September 2022 by drvaginashark
Staff went above and beyond to help me find what I came in for, glad I came here first
