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December 2023 by Amy Thompson
Andy is amazing. Took the time to go over our options as well as explained all aspects of the bed. Also, kept our budget in mind as we discussed. Can’t wait to get our new bed.
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November 2023 by Jay Ball
Great service and great products.
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October 2023 by Lonnie Conner
A very good experience, our salesman John was very knowledgeable and helped my wife and I get the best mattress. He was very patient and helpful. Thank you John for helping us make our purchase. We highly recommend Mattress Warehouse in Winchester.
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October 2022 by S. Atkinson
Winchester VA location.We love the Sleep Number bed, we were surprised they still had our information in their system from when we purchased our first Sleep Number bed 20+ years a go, in MD.Great customer service. We bought our second Sleep Number bed during their recent Labor Day Sale. ?
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April 2022 by jolene brown
I was so happy to order my sleep number bed. Finally a bed that will help my sleep apnea and back pain. I ordered the adjustable base and mattress and frame and headboard. I had to wait 3 months for a custom head board and bed frame. When the delivery men arrived they said it will not fit up the stairs. Excuse me? When was that ever brought up? I was told it would be assembled in the house. So they gave me the option to reject the whole order or keeps pieces of it such at the mattress itself. I rejected the whole thing Because the piece i really needed was the adjustable base and that's the one that will not fit. I had to call customer service and cancel my whole order and then they told me that the customized headboard is a final sale. The only saving grace was after i spoke to a supervisor, they were able to not charge me for that. Im am so sad and disappointed at the lack of training during sales. I even got rid of my son's bed because he was going to get my bed. Now my 13 year old is without a bed. No compensation or anything but a few "im sorrys". This is terrible sales service and not so great customer service
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January 2022 by Meg Geisler
Sales men were very knowledgeable. Knox came over to help us right away. The store in Winchester had several models there to try out along with the accessories, we bought 2 pillows as well. Never felt pressured to buy anything. Can't wait to try out our new bed.
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January 2022 by Stephen Orndorff
Worked with Josh to find out which bed would be the best choice. He was full of info and great to work with. This is my 2nd Sleep Number, the first was purchased 15 years ago and is still going strong but we wanted to upgrade from a Queen to a King. Can't wait to get the bed delivered.
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September 2021 by Ada Hensley
I highly recommend Andy from the Winchester store. He was extremely helpful and assisted us with a very quick transaction. Our new bed arrive on 29Sep21 and I am very excited.
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July 2021 by Brian Dewey
The Sleep Number Representative found the "sweet spot" between providing information and selling the correct product. He let us find the bed the was the "best value" for us ... not "up-sell" us. This is the second Sleep Number bed my wife and I have bought. 1st 10-years were great ... expect the next 10-years will be the same with our new bed.
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May 2021 by Jeff Polk
Very polite, and knowledgeable. Best part they where not pushy sales men.Cant wait to get the bed ordered and try it out.
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April 2021 by Judy Davis
My salesperson was very knowledgeable and everything went great.
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January 2021 by Beverly Shanholtz
Very nice, Salesman Andy was wonderful! He was very knowledgeable, gave us time to think it over. He wanted us to make the rights decision for us. 5 Stars to Andy!!!
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October 2020 by Jane Carlson
The salesman Andy was very knowledgeable. He provided all the aspects of all the beds we looked at and explained differences, add-ons and then showed us the sheets that would go to the bed we choose. We didn't feel any pressure to buy and that is different from many places you go now. I felt great about the whole experience and was happy with our experience at the store. We are looking forward to our new bed.
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February 2020 by andrew owens
Andy did a fantastic job Friday night. After his co worker left for the evening, Andy was bombarded with 3-4 different families at once. He did a great job with assisting everyone in a timely manner and he was very helpful to everyone.
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February 2020 by Etta Harney
Can't wait until our bed is delivered.
