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March 2024 by David Marshall
Bought $80 Sketchers Slide-Ins. Tight at 1st but assumed the strech bands (no laces) would loosen over time. 3 weeks later still tight & uncomfortable. Encore has a No RETURNS policy so stuck with shoes I can't wear. Buy Sketchers at Famous Footwear or even better, Amazon.
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February 2024 by Joyce Hoffmann
This store has an unusual policy. One of the shoes I licked out had one in the box. I was told I had to go up front to get the second shoe. When I did go up front the clerk went and got the second shoe and I told her I wanted to go back where I was originally seated. She painted to another chair closer to checkout and said “you can sit there”. I told them to forget it and I went back to retrieve my other shoe and leave, The lady that had told me to go up front said they do this because of the theft that the store has. Any shoes originally priced at a certain amount are kept in the back, I told her it was ridiculous that I could only sit where the second clerk pointed to. I had one shoe on and one shoe off and inserts that I have to wear and try on with all shoes back where i originally as seated, They made me feel like they thought I was going to steal something from them, I will NEVER go back in this store.
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December 2023 by khalia felix
Poor customer service! Today around 5:00pm I waited at the register for over 15 minutes before anyone came up. When the older lady finally came, she ignored me while standing right in front of me. 5 more minutes went by then she asks if I’ve been helped… I told her “no I’ve been waiting to get a refund” after the fact, she gave me a $100 bill back in change for my refund then I asked her politely to exchange it for smaller change (I wasn’t comfortable carrying around the bill). So she caught an attitude with me and the was no more change and all she had was a $100 bill..there were 4 different registers, mind you it’s around the holidays . Don’t be such a grinch!
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December 2023 by Chris LaRue
Lady working the cash register became unhinged after requesting a receipt. Very odd.
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April 2023 by Jen Morgan
It is 5:21pm on Sunday April 23rd 2023... they were closing the gate to the store and told me they were not accepting anymore customers??? Hours state til 6pm??? I drove over an hour to come to winchester... I am not a happy camper!!
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March 2023 by H Pink
My most recent experience with Shoe Dept. Was nothing but disappointing!!! We were informed 20 minutes prior to the store closing that they would be closing in 10 minutes to have them pulling down the gate in 5 mins!! To the point we would have to crawl under! I said I will not crawl underneath that! So they did raise it enough to walk under and bend down to not hit our heads! Not once while shopping did anyone ask if we needed assistance! I said hello to all 3 employees otherwise I do not believe we would be spoken to until we were told the closing time. Very disappointing! The new management is not impressive!! I am aware of the new management from my last visit her 1st day! Not impressed!
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March 2023 by Hannah P
My most recent experience with Shoe Dept. Was nothing but disappointing!!! We were informed 20 minutes prior to the store closing that they would be closing in 10 minutes to have them pulling down the gate in 5 mins!! To the point we would have to crawl under! I said I will not crawl underneath that! So they did raise it enough to walk under and bend down to not hit our heads! Not once while shopping did anyone ask if we needed assistance! I said hello to all 3 employees otherwise I do not believe we would be spoken to until we were told the closing time. Very disappointing! The new management is not impressive!! I am aware of the new management from my last visit her 1st day! Not impressed!
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March 2023 by Hannah Pinkley
My most recent experience with Shoe Dept. Was nothing but disappointing!!! We were informed 20 minutes prior to the store closing that they would be closing in 10 minutes to have them pulling down the gate in 5 mins!! To the point we would have to crawl under! I said I will not crawl underneath that! So they did raise it enough to walk under and bend down to not hit our heads! Not once while shopping did anyone ask if we needed assistance! I said hello to all 3 employees otherwise I do not believe we would be spoken to until we were told the closing time. Very disappointing! The new management is not impressive!! I am aware of the new management from my last visit her 1st day! Not impressed!
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January 2023 by Jocelyn Curley
Went here last night to look for some shoes and we were rudely made to leave right as I was about to try on something since they were apparently closing. We were unaware the store closes before the mall, and no one said anything to us when we walked in. If they had simply said "sorry but we're closing up," we would've just left. but we walked in and looked around for a couple minutes before someone came up and said "you need to leave, we're closing just go to the front" and so i put the shoes i wanted back in the box and left. i then googled the hours and it does say the store closes at 7, but i didn't know that until then. and at the time we were kicked out it was only 655. i understand employees want to be able to close up and go home, but they could've been more polite. they were perfectly fine to talk to each other at the front instead of paying attention to the customers in the store to tell us they were closing. i'm new to the area so i assumed all the stores in the mall would close at the same time as the mall. i would've purchased those shoes too if i had been given the chance.
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November 2022 by Lee S.
On a Saturday in November, I was in the mall at 6:15 PM, mall was busy and this store was CLOSED. Apparently they close three hours before the mall every day except Sunday. Literally this was the only store in the mall not open and they lost potential business from me and I'm sure others because of the fact they weren't open on one of the busiest days of the week going into the heaviest shopping season of the year. Good job!
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June 2022 by Frances Kondwros
On May 31 at 5:30 pm the gate is down and 2 employees are straightening the shelves. 3 customers have approached since I've been typing this. What a shame
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May 2022 by Marie Griffith
Called to asked if they carried shoes for disabled people ie Velcro Shoes Was told to come in store to be helped. I live far away. Best customer service ever.
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May 2022 by Diane Holmes
Hard to distinguish between medium and wide width shoes. Took me several minutes to find.
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February 2022 by Jeffrey Chery
Great place to shop beautiful store I’m happy they have my size great customer service friendly environment helpful staff I’ll be back soon thanks
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January 2022 by bomshell30
Excellent customer service they have every shoes every size they also have lots of socks great place to shop
