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November 2023 by Ryan Meushaw
I went to this dealership and got exactly what I wanted and walked out the same day with a really awesome vehicle!Thank you Stefany! Trish Bennett! Meghan! And all the people at Safford that made this possible!Highly recommend coming here to purchase a vehicle!
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October 2023 by Joshua Barrett
Communication and interaction a first was bumpy, but once we were contacted by Ralph everything went without a hitch as he found a solution to our problem. Purchased the vehicle we were looking for. :)My wife and I found a Jeep Cherokee we were looking to purchase. When we visited to view the vehicle, it was not available on the lot because it was put into a loaner program although it was listed online for sale as New and available on the lot. We had to wait a day to view and test drive. Again this vehicle was listed as new, it was a 2022, had over 1500 miles on it, a couple scratches inside the car and a clear mark on the side of the door. This being the case, we both still had interest in purchasing the vehicle. Cost and monthly payment were discussed. After negotiation, we still decided it was a bit higher than anticipated, and if anything would change at a later date regarding price we would make the purchase. Shortly after, we were contact by a manager(Steve) who discussed price, a goal monthly payment, stated that there was wiggle room on the price and if he needed to take it down in price- he would/could do it. No mentioned of putting money down. We were asked if we would purchase if the the payment monthly could be at our price point without money down, but trading in our current vehicle. We said yes and were told that it could be done. So we decided to move forward with the credit application. After it was submitted, we were told that we would need to put money down which was not agreed upon nor disclosed prior to the application- a definite bait and switch situation. This entire experience was highly disappointing, a waste of time ( 5 days), a negative impact on our credit and gives us the impression this location is shady/not trustworthy.
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October 2023 by Pigpen Lord of Dirt
Car buying can be a nerve-wracking experience but every now and then you find a dealership with a staff that just does everything right. My wife and I went to look at a vehicle that was, unfortunately, at a different location. We were helped by Curtis Jones who was very communicative and explained things about the loan process I just never knew. He ultimately introduced us to our dream car. Will Armstrong was very receptive and respectful during negotiations and Zack Bombard made the boring process of contract signing more enjoyable than it has ever been for us. Of the 5 or so times I've bought a car, this was by far the most enjoyable the process has ever been. Great job from start to finish.
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October 2023 by A. Fleischman
We had another auto repair shop tell us that we needed our right axle replaced. Since we have the Mopar program, we have to take it to a dealership to get repaired so that we can take advantage of the program. We took our Dodge Ram 1500 to the Safford in Winchester and they inspected it for us. Their mechanic determined that our right axle did not need to be replaced as it had already been replaced a year and a half ago. This gave me great peace of mind as we were about to go on a long road trip and they didn’t even charge us for the inspection. I would highly recommend this dealership!
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October 2023 by Samantha B.
Edit: After being contacted by Ralph a GM, we purchased the vehicle. He was very professional and straightened out the issues we were experiencing and earned our business. Happy with our car. :)My husband and I found a Jeep Cherokee we were looking to purchase. When we visited to view the vehicle, it was not available on the lot because it was put into a loaner program although it was listed online for sale as New and available on the lot. We had to wait a day to view and test drive. Again this vehicle was listed as new, it was a 2022, had over 1500 miles on it, a couple scratches inside the car and a clear mark on the side of the door. This being the case, we both still had interest in purchasing the vehicle. Cost and monthly payment were discussed. After negotiation, we still decided it was a bit higher than anticipated, and if anything would change at a later date regarding price we would make the purchase. Shortly after, we were contact by a manager(Steve) who discussed price, a goal monthly payment, stated that there was wiggle room on the price and if he needed to take it down in price- he would/could do it. No mentioned of putting money down. We were asked if we would purchase if the the payment monthly could be at our price point without money down, but trading in our current vehicle. We said yes and were told that it could be done. So we decided to move forward with the credit application. After it was submitted, we were told that we would need to put money down which was not agreed upon nor disclosed prior to the application- a definite bait and switch situation. This entire experience was highly disappointing, a waste of time ( 5 days), a negative impact on our credit and gives us the impression this location is shady/not trustworthy.
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September 2023 by Ashley Athey
Megan is the absolute best!!! If I could give her more stars I would! I had a terrible experience a few days prior at a different dealership, and Megan was such a breath of fresh air. She’s so sweet and just a great person! She helped me get into my dream VW!! The entire staff at Safford that I had the pleasure of dealing with was so helpful and friendly! Thank you again Megan for everything!
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August 2023 by Nate Corl (Nate)
Edit: Review changed to 5 stars based on the response from Safford to my review. A few hours after posting my review, the body shop manager Matt contacted me and took complete ownership of the mistake and offered to make it right. I dropped the truck off and the competely detailed the interior of the truck. It looks like a new truck! Mistakes happen and I am very impressed with their response!I took my truck to Safford for repair of a rear door and truck bed after a deer strike. The areas that were repaired look great! They also took care of deal with my insurance company, which made life a little easier.Unfortunately the rest of my truck (specifically the interior) is in worse shape than when I took it in. No effort was made to protect my truck interior from the dust that is present in a body shop. It does look like a small effort was made to wipe down the dash, parts of the seats and steering wheel but dust is everywhere! The air vents, seams along the dash, seats, floor mats, carpet and doors all have dust on them. The chrome handles on the doors also have an oily film on them. I now need to have my truck interior detailed to return it to the condition it was in prior to the repair.
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August 2023 by Martin Herbert
We had been to other Ram dealers and at Safford we got better service, more knowledgeable staff, and a bigger selection to choose from. We weren't pressured into something we didn't want and we weren't pressured into buying a custom-built vehicle instead.After a great experience, our Ram 1500 Bighorn looks GREAT sitting in our driveway.
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August 2023 by Bobbie R.
Brought my Fiat in again and while the door is back on, it is in the same unspeakable condition. Unfortunately they attached the door before I could verify the work they had done was properly installed. I won't be investing another $500 to see if this third try is a charm.
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July 2023 by Nevin Haines
The service advisor Mary was super busy but managed to get me in my rental quickly and the next day had me out the door quickly back in my personal vehicle after repairs! Easy and quick transactions great service! Thank you!
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July 2023 by Megan Summers
This is my 3rd experience with Safford, each time I have been very pleased with the service! My most recent purchase was by far the best experience of them all. I live almost two hours away and was able to complete most of the transaction via text and phone call. Mark and his team worked really hard for me and I ended up with a vehicle I love!! Highly recommend Mark and Safford! I will continue to be a return customer!
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June 2023 by Jack S.
Not bad. Horrible. Go to any other Jeep dealer than this one. They will tell you you have to have things you absolutely do not
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May 2023 by Aeninll Smith
My husband and I had a great experience here! I was looking for a Jeep Wrangler, and our sales representative, Kegan Davis, was very knowledgeable about them. He was able to explain the differences in features for each trim level and helped me to confidently choose between the Sport and the Sahara for what I needed in a daily. We even talked about some of the mods I was planning to do while I was waiting on the finance lady to be ready for me. I liked that I was able to shop at my own pace without feeling pressured. Kegan and his team definitely made our car buying experience fun and enjoyable. Thank you all again!
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May 2023 by Krista Thorn
Curtis Jones was amazing! He personally went to another car lot of Safford’s to haul the car my daughter wanted back to Winchester for us. My husband also had no idea what he wanted and Curtis was very patient and let my husband try out several before making his decision. The Managers, Finance and other sales was all very courteous and helpful with all our questions. Overall very smooth transaction. I would highly recommend!
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April 2023 by Stacy VanDenHeuvel
As WV residents, we were concerned about paperwork but impressed with inventory, so we visited Safford. We were greeted with a low pressure, but well informed, sales agent, Jerry. He and the sales manager listened to our concerns and met our needs, including confirming that they could indeed handle our WV paperwork. We ended up buying the 1 and only Jeep we sat in on the lot. The whole team made the process as easy and as low stress as buying a new car can be. In this post COVID world, where most other dealerships only had low end or high end, and black, gray, or white. I was relieved to find the red velvet model I had been looking for but couldn't find anywhere else.