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January 2024 by J M
Very poor customer service. 10 day turn around on an oil delivery. Their website is very confusing and takes 30-40 minutes to get anyone on the phone.
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June 2023 by Chico M.
The worst customer service ever!! They were great until they were purchased last year. Now, even if you are below 10% and need a refill they will take a week to service you. When you call for help they say "too bad that is our policy. If you run out then we will come out sooner". WHAT?!? Stay as far from them as you can!
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January 2023 by rebecca toone
If i could give this company 0 stars I would. Been calling this company since the first week of October 2022. Was told someone would contact me on delivery. Called last week of October 2022 still nothing. Called in November 2022 told them I had less then 70 in my tank still no delivery. Called December 22, 2022, and the lady said "not my problem" . Sweetheart I ve been calling your company for months an you refuse to complete a job your paid to do. Now it's December 28, 2022, and I have no fuel and still they claim they can't come out for days. In the past they never showed up and now I am out of fuel. Called other companies and they were more helpful this this company. People please STAY AWAY from this company for they have no care for the customers they have. Looking forward to the new hook up from a much caring company of it's customers.
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January 2022 by Rebecca Vanhouten
Signed up for a new customer account, got it all set up, told them we were at about a quarter of a tank. We bought this house a year ago so we are just getting used to having oil heat. I called almost a week after I put in the request to see if they had an ETA for the oil. I was told I still hadn't been assigned a driver and they would come as soon as possible. I expressed that I was almost out of oil ahead of a big snow storm and he basically said, "Well, that's what we're dealing with right now so we'll get there as soon as we can." I asked what I was supposed to do if the oil ran out, just oh well? His response "Yeah, that's what we're dealing with." I asked to speak to a supervisor and was told there are none available. I called back to speak to someone else which started better until I said, 'I will get some oil in my tank until you guys can come within the ten days.' to which she responded, "No ma'am that is NOT how it works. I can't send my drivers out there with oil if your tank is full. You're taking oil from someone else!" Which is silly, because how is that possible? Also I never said I was getting a fill from another company, just getting oil to survive. So they were more worried about getting their $ and didn't care a bit about retaining a new customer, making sure their customer had heat, and not once did they apologize for not conveying the 10 day time frame or doing anything to see if they could expedite the delivery. It was the worst customer service I have ever received. Stick with Emmart.
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January 2022 by David Hubbard
Ordered propane and was delivered on time. At time of order I ordered 100 gallons of propane. When driver arrived I also stated 100 gallons of propane. Driver stopped pumping at 159 gallons. He did tell me when I got the ticket that someone err'd by not locking the 100 gallons in the computer. I called Quarels who after investigating admits it was there mistake and did give me .50 a gallon off on the 59 gallons additional I received. Quarles is a huge company that makes huge profits and that's what they seem to care most about. I'd recommend anyone ordering to double check their orders as there seems to be no checks and balances on order.
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January 2022 by Sean Cornell
Been on auto refill for a long time now. Ran out of gas on the 13th called and talked to someone who told us it would be delivered on the 15th. No gas. Called again same story, it’ll be here the 16th. Same thing again over and over again and here we are on the 19th with a delivery scheduled again for tomorrow. No heat and no stove along with 3 adults a 2 year and all of the animals. Way to go you guys! Keep up the great F’N work!
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January 2022 by Ashley Moore
Ordered propane on will call 10 days ago when you should, was promised 3-5 days delivery, here it is 10 days and I am out out heat with a 4 year child in the house!!!! They have our money with no solutions besides I can see what we can do tomorrow!!!! WE HAVE TALKED TO 3 PEOPLE WITH NO HELP. I also have a account with a senior living facility were I get a couple thousands of gallons of desiel fuel delivered for our facility!!! IF THEY CAN NOT DELIVER PROPANE TO A NORMAL HOUSEHOLD ON TIME THEY WILL NOT BE THE COMPANY I WILL TRUST TO TAKE CARE OF 87 SENIOR RESIDENTS!! ALL OF OUR BUISNESS WILL GO WITH ANOTHER COMPANY!!!
