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September 2023 by Victoria Gadomski
This absolutely the WORST dealership experience I have ever had in my life. And I worked at dealerships for two years. They failed to have me sign documents that resulted in me having to run and them drop them off, have someone meet me to sign, and had to send some back by mail. Three separate occasions. Then I call to have my first free oil change and that lady in service has no idea what I’m talking about. I was literally told my first oil change was free. This is the most trash dealership I’ve ever been unfortunate enough to work with. I’ve always heard terrible things about Parsons and now I know why. They are absolutely the reason car dealerships get a bad reputation.
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August 2023 by Judy Zedalis
Excellent service. Was in for recall check. They also checked my car over. Fixed a light. And enquired about maintenance work. ( I was up to date) my car is 15 years old, 186,000 miles, and still runs great. Customer service was also awesome when I got there.
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August 2023 by Jason Brown
Scheduled maintenance, oil change and state inspection completed. Scheduled online last week, showed up and vehicle taken back right away. Service technician advised me the throttle body didn't need serviced because of the milage and saved me over $100, that's rare in today's F everybody policies. Truly pleased with everything and everyone at Parsons Kia you now have a customer for life.
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July 2023 by TiNa StorNing
Stopped by to make an appointment to have my ignition repaired from the attempted theft. They did quit a bit of damage but were unsuccessful with stealing it. Hopefully, I can afford to have it fixed.Everyone was very nice and helpful. 1st impression, 5 ????? stars.
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July 2023 by Jody Murphy
Purchased a used car “as is.”Salesman tells us GM has no wiggle room on price and they making bare minimum (yeah, right) on sale. My son decided to buy anyway. Finance guy gave us APR rate of 9.49%. Which was the same “fill in” rate they gave us on payment sheet, BEFORE we gave them any info. Our bank gave us a rate 5 percent lower when they opened Monday.
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June 2023 by Trisha Florence
Wow! I can't even begin to explain the high level of customer service all around here. This dealership is comparable to no other I have ever experienced. They went above and beyond in every possible capacity for our family who was essentially stranded. A++ customer service. We are forever grateful for them and their hospitality. Highly recommend!
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June 2023 by Beanie Babie
if you want your car to smell like a pack of cigarettes and be worked on my a right wing nut job come here. Leave tobacco and politics out of my car experience, I don't need to a see a giant Biden or Trump 2000 poster on the wall of the guy working on my car. Oh, and they also come up with things to fix that are working fine. Took my car in for routine maintenance and they quoted me a $1000 in extra "repairs" and services that were not due for another 10k miles.
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June 2023 by Ron M.
This place is a joke on its best day! The wife and I were in the market for a new vehicle. Shopped around before stopping here. ( big mistake ) inquired about a vehicle. They tried adding several thousand dollars to the price and offered 10% interest rate. 10% without even checking our credit! Kicked this place to the curb with the rest of the trash and went to CMA Hyundai of Winchester. Not only did we find a much better deal on a new vehicle, but got a MUCH better interest rate! If you're looking for a new vehicle, save yourself the time and money and skip this place! You'll find better deals elsewhere!!
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March 2023 by Travis Hackney
Had my 2022 Kia K5’s first service here. My brand new (8,000 miles) car smelled like they hotboxed a carton of Marlboro Red’s by the time they were done (4 hours later).
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March 2023 by Erin L.
We were working with Parson Kia of Winchester to buy a Kia Telluride. We had put money down on a hold for a specific car and when we got there they had sold that car and claimed we had not requested that specific car. Every communication with them in writing had the car we requested and the VIN number. They were not even apologetic and the manager never even came out to speak to us about the issue. Would never trust them or buy a car from them. They thought we would leave with a different car and I would never give them my business after the bait and switch they tried to pull.
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February 2023 by Kimberly Bethea
I have been going to Parsons Kia for many years. I just didn't expect for the recent job on my car to put me around 3 thousand in the hole. What are you gonna do if it is the price to fix your car? You are going to pay it right? Debbie in the service department is wonderful, knowledgeable, and a people person. I will continue to have my car service there but hopefully it won't break me.
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February 2023 by J C
Our salesman (Anton) was absolutely wonderful, but as soon as we had to deal with his sales manager, things went downhill fast. Our salesman was fantastic the entire time, but his manager had zero interest in selling us a car. He said he wouldn’t be putting in orders for new cars until next month, so it would be a couple of months (which wasn’t a huge deal, but this manager acted like we were a nuisance). Then he totally lowballed us on our trade in ($3000 below KBB), and wouldn’t budge on that. Needless to say, we walked away, but I feel so bad for our salesman because he took so much time with us and was so helpful and kind. If I rated our salesman, he would easily get five stars, but his manager is what killed it for us. What a disappointmentg.
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October 2022 by Bryan Bursey
Very disappointed in the service center ! My wife took my daughters car in for an oil change. After a couple days of driving we realized they didn’t put the screws back in skid plate. We took the car back in and they supposedly fixed it.Well …daughters boyfriend changed oil this time and recognized that the skid plate was zip tied !!! We contacted them about it and no one has returned our phone call.
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October 2022 by david henry
My experience , I found the car I wanted and agreed to the price and trade in price on my Tiguan. Tell them run credit and I would like to use chase and they said no problem , come back and say it would be through someone else that they don't deal with chase anymore ( didn’t remember before they started? ) and tried to hit me with a interest rate 3 times more than on the car I have now (795 -800 ish score). So now I have a hit on my credit because they cant listen . They don't show you the offer from the bank just some printout of their own so they can mark up interest and get the kickback .Very dishonest people do yourself a favor go somewhere else , I am.
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August 2022 by Paul Quaglio
WORST PLACE I HAVE EVER DEALT WITH THEY HAVE HAD MY CAR TWO WEEKS AND STILL HAVE NOT LOOKED AT. ALLED ME ALL THEY KEEP SAYING IS CARS IS AHEAD OF YOURS!!! Stay away from here if you can. At least the service center