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“I went in knowing exactly what I wanted and was offered great service. Mo was spectacular and made me aware of my own benefits and did everything he could for me to save money while making the right choice! He went out of his way to assist me in updating my phone and even apologized for an interaction with a disruptive customer. Mo also reassured me and genuinely cares about his customers.”
“Had issues with internet. Came into this location and Sean greeted me and treated me like family from the beginning. He explained everything and it was very transparent to me. He was fast and got me the internet I needed. Thank you and I will be seeing you again soon!”
“My phone wasn't charging, and it was fixed in less than 5 minutes. Because it was a simple repair, he didn't even charge me. Highly recommend and will return in the future.”
“Jason helped us out when my husband’s iPhone completely malfunctioned out of nowhere and for no apparent reason. He was super patient, kind, and knowledgable. He helped bridge the gap between us, T-Mobile and Apple Care, which can quickly get frustrating. He handled everything and we left with a working, activated device within 45 minutes. If you need to go, ask for Jason!”
“Jacob, Raini and Scott were professional, knowledgeable, helpful and friendly. They helped us get exactly what we needed, and their advice was very useful. I don’t think I’ll ever go to a different AT&T store.”
“Excellent customer service!Candace was instrumental in getting a fraudulent purchase removed and suspended from my account when the corporate store did nothing to correct their error.”
“On 11/2, the wifi went down in the store, so credit cards could not be taken. My cashier was able to suspend my transaction while I went to the bank and came back with cash. She was very helpful and recognized me when I came back in. She didn't make me wait in line for a second time and had another cashier help me right away. When leaving I was just about done unloading my cart when the young man gathering the carts asked if he could take my cart for me. All the employees were so helpful during a situation that was not ideal.”
“Amilio helped my friend and I on two seperate occasions in the same week, approximately 5 hours and made a very difficult time for myself easier. He was always, polite, helpful and considerate. Amilio is a 5 star customer service representative. I highly recommend this At&t store and Amilio. ?”
“Needed a better phone plan and a better phone. Boost Mobile took care of both of those things. Saved $40 a month on my plan, dropped Verizon, and got a great phone.”
10AM - 8PM
1041 Berryville Ave, Winchester
Mobile Phones
“I had an issue with my phone and was greeted right away and my problem solved quickly! I even thought about an upgrade and they had the phone in stock! Great customer service!”
“Not happy my phone, Samsung S10+ was slowing and less battery time, but so far very happy with the new phone, S24 Ultra. Long wait time was due to many customers with lots of questions. All employees are very helpful and knowledgeable. And all good after 'Michael' from the Pleasant Valley, Winchester VA AT&T store took very good care of my wife and I! Thanks! Dave & Lisa W.”
“Verizon should thank their Team Member, Kyle Case, for obtaining a new customer today! He went far beyond expectations and ended up with a new Verizon Wireless customer whom otherwise would have went to another carrier. Customer Service skills were awesome.”
“Wonderful staff at this location. They set my family and me up with two new tablets and were extremely helpful and friendly the whole visit. I'm happy to be a T-Mobile customer because of my experience earlier today. Thank you, Devin, Ozzy, and Carson!”
“Mandy is the CustomerService associate, very helpful, the manager, sorry I've forgotten his name, super guy, I had a great experience. Got rid of Verizon, new phone and service, saved $40. on my monthly bill!Would definitely recommend ?”
“Shout out to my man Brent, went in there about 2 weeks ago to pick up my phone upgrade, he had me in and out in two shakes of a lambs tail. Explained everything well and quickly, was friendly and just overall a good experience.”
10AM - 8PM
217 Weems Ln, Winchester
Mobile Phones
“I recently made a money transfer from here. It was quick, smooth, and pleasant, I couldn't ask for more. My money got to where it needed to be with no hassle.”
“I had the best experience here there was a Hispanic women helping my mother and she was so helpful. She answered all her questions and provided the best plan possible. I would definitely recommend this metro pcs to everyone!”
“Stopped in here whilst on vacation to grab a couple of things for our house, and was surprised by the large selection. The fresh fruit and vegetable area was quite large, as was the bakery. I was able to find everything I needed very quickly and the store was very clean. Only complaint was that there was no pumpkin beer but I'm sure it was due to the fact that it was late August and not closer to fall. Would return if in the area!”
“Brent was very helpful and professional! I went in to see what my options were for an upgrade due to my 2 year old phone starting to having issues (which is frustrating on verizon/Samsung's end but not his fault). I wasn't ready to pull the trigger yet, but he took his time going over all the plans and promotions available to me. I will definitely go back and see him when I'm ready to upgrade. I appreciate his time and effort, & give the man a gold star!”
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“Chad is the manager at the Kernstown Va location and is going through a huge mess where Tyler an employee messed up a lot of accounts. Chad has been awesome helping me with my account. When you come in and Chad tells you he will do his best, he will he has been helping me, and still is due to the huge error that was made by I call terrible T’s.
When you come in don’t yell, call names, accuse him, understand if you come in be patient and understanding Chad will help you. Remember Chad did not cause your account mess the two T’s that no longer work there did this to you. Remember Sprint and T-Mobile were merging during some of these issues.
Take a minute and think what Chad is going through trying to get all those accounts fixed. Chad will tell you are not the only one. Chad has over 8 years and these two ruined this place but Chad is doing his best to turn it back around. So when you walk in be patient, have some respect, talk to Chad, and give him a chance to figure it out. Thanks Chad for your constant help with my account. I really appreciate what you’re doing to help me.”