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January 2024 by Ash L.
Paul does a great job! Him and I have done business for a long time and I really feel like I can trust him. He has gone out of his way to build a good relationship with me and gain my trust and respect. I will continue to do business with him and his team! They all do a great job!
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January 2024 by The Master MC *TNT GOD*
Few months ago i went to get a tire repaired. When I called i specifically asked if they patch tires with a patch, not a plug. They said they did and to bring it in. After waiting they came to me and said they plugged it but wasn't sure of the repair so they did it on the house. I was a little annoyed they plugged it and didn't use a patch but since it was free decided to let it go. After a few days it began to leak again so I had to take it to another shop that used a patch like I wanted in the beginning. Flash forward to today I needed 2 new front tires. I specifically wanted firstone the same tires that are on the vehicle. I specifically stated this when making the appointment and they said they had them and set the day. I show up for the appointment and they tell me 2 good year tires right? Um no... oh well let me see if we have the tires you want. Nope. Waste of time. I would not recommend this business at all. I feel like I was told they did have the tires I wanted so I would come then hopefully change my mind when I got there.
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January 2024 by Wayne Washington
Came in to get a tire on my daughter’s car looked at. Randy and Will were very professional and quick to help us. Tire was fixed and was in and out in less than 30 minutes. Always great and reliable service when coming here.
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December 2023 by Robert Devlin
I had a flat tire with no spare while in Winchester yesterday. By phone, Christine was super helpful with availability & prices for tire needed. I was so bummed about not being able to get home with my auto. I let her know it would be towed there after hours & I'd be there at am opening.She was kind & helpful to show me my other tires & dashboard trouble light. She helped me feel more confident last eve that my car would be taken care of & I also learned a bit more myself this morning! Christine is an excellent rep for NTB at Adams Ave, Winchester location. Keep up the great customer service, Christine- glad I called the right place & met up with you! ? Maureen
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December 2023 by Patricia W
Christina Triggs was awesome from beginning to end. Very quiet and soft spoken but totally customer focused and helpful. Because of her, I will be back for my cars future service needs. She deserves a raise!!! Good employees are not a given these days and I am always thankful when I encounter one. Thank you Christine?
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December 2023 by Marco O.
If I could leave 0 stars I would. I have come to this place multiple years through the years. However, this time they messed up all my wheels. Made dents on the outer lip on 3 of the wheels, scratched the outlet lip of 2 wheels, multiple scratches on lug holes on all 4 wheels, a deep scratch on one lug hole that goes thought the paint and into the metal, and scratched on around one of the stem valves. Their resolution was to give me 1/5 of the repair price a shop quoted me. Added a few pictures of the damage.Reply to owner. This was not wear and tear. The vehicle has 13k miles on it, and has been hand washed since it was bough. In addition, I have pictures of each wheel and a video to show the wheels did not have any of the defects mentioned above before taking it in for the new tire install.
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November 2023 by Lucy Cortes
Took the truck for repair and replaced the valve cover gasket. And when the truck was driven.. oil was leaking everywhere. Missing & lose screw heads. .
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November 2023 by Leah Brannon
I was going on a 6 hour trip and took my car in to NTB in Winchester for a check over. Paul got me right in, was very helpful and knowledgeable. I highly recommend this shop. Great customer service A++
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November 2023 by Sabrin Wshah
Had to get my car towed because it stopped working on the highway and was referred to this location. They quickly checked my car only to find out that I needed to pour gas!!! Was very thankful that’s all it was. They actually pushed my car to the sheetz next door so I could pour gas quickly instead of waiting on someone to send gas. I ended up getting an oil change and they did that quickly as well! They were very friendly, respectful and honest and I’m thankful I was referred to them. Will definitely be coming back to this location!! Thank you to Ryan and Tim and everyone else that pushed my car!!
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November 2023 by ABC Chiropractic
They take care of you like family. I had an immediate need right before Thanksgiving and they took care of me with no questions asked. Thank you so much.I'm a customer for life!
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November 2023 by A. P
Stopped in to get a nail pulled from my tire. Didn’t realize there was all NEW STAFFING, but the service was impeccable! Jasmine has great customer service. She listened attentively while I explained my concerns. Got me checked in and pulled into the garage. I didn’t get the shop foreman’s name but he was awesome as well! Shop foreman pulled the nail out, showed me the culprit and advised me of the condition of my tire. Turns out I did not need patching, repaired or a new tire. The nail never punctured. The service was quick. The information conveyed was specific to my issue and I was on my way. This location is still my favorite NTB in the area and I will return when it’s time for new tires.
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November 2023 by Ann Hutchinson
Wonderful service. They stayed open almost 2 hours late for us and sent 2 drivers to 3 different places for 2 parts. Christina, Ricky and Victor were amazing. Never felt they were in a hurry to get of there and they didn't let me leave until my car was running great.
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November 2023 by Oscar Chavez
Had a great experience servicing my truck here! A lot cheaper than any dealership. Would highly recommend! Nice staff and store manager Ryan personally took care of my truck making sure all my needs were met!
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November 2023 by James Alsberry, III
Ryan is great! He worked very hard to figure out the issue with my alignment and sensors. His customer service is out of this world; I'll continue to use this location for all my auto repair needs.
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November 2023 by David Valeri
Tried this location on a Sunday for a puncture in a 295/30 tire. I was a long way from home and finding a 295/30R18 in Winchester on a Sunday is a Sisyphean task. Christina in the office was very helpful and generous getting me in and making sure they would be able to work with such a short tire before charging me. I saw her work with other customers and she was equally helpful and pleasant with everyone. Ricky in the shop unmounted, patched, and balanced the tire for me and took care not to mangle my wheel in the process. He's a gearhead with a nice RX7 so he "gets it".
