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November 2023 by Cecelia Judy
Woody was fun, friendly, and knowledgeable. He really helped us find what we seemed. We will recommend Mattress Firm to our family and friends. Great service as Woody was fast and efficient. Thank you
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October 2023 by Paul Graves
There is a reason for the 4 star review, but it is not reflective of outstanding service given to me at the store. The gentleman's name at the Winchester Va. store that helped me on 10/13/23 was Dallas. I must tell everyone that the knowledge and professionalism he displayed was off the charts. It has been my experience that this kind of customer service is something that is extremely rare in today's times. I could continue with many more accolades to describe my wonderful experience that night, but I think you understand how pleased I am. Dallas was terrific and I give him a 100+++.Now to address the experience with Synchrony Bank, they are the absolute worse PERIOD!!! This is not the first time I've attempted to do business with them, and once again they have failed miserably. I think Mattress Firm should find another financial partner as I will never allow them to waste my time again, they are rock bottom awful.I purchased a mechanical frame and mattress and would like to tell everyone that they far outshine the competition ie: Mattress Discounters. My experience with that company was excruciatingly painful, but in hindsight they did me a favor, because after leaving that store, I immediately went to Mattress Firm and so glad I did.Sincerely Paul Graves:
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October 2023 by Papa
Brittany was super helpful guiding us through the selection process of our new mattress. She even went the extra mile to search for clearance item pricing.
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October 2023 by Lisa Barnes
Excellent and knowledgeable professionals in Dallas and Brittany. First trip was to Mattress Firm m, and after visits to competitors I got the right deal done at Mattress Firm!
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September 2023 by Joe Casey
Fayaz was incredibly helpful in finding us the mattress we need. A deliberate, and no nonsense experience that had us in and out of there quickly, having chosen the best mattress for us. He also ensured we received the sales/discounts we qualified for. Excellent experience! Fayaz is a true professional who knows what he’s doing!
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September 2023 by CC Chula
Dallas hooked me up with an awesome mattress for my mom. He was extremely knowledgeable, honest and very kind. Highly recommended!
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September 2023 by Amaninder Singh
Fahaz was great and knowledgeable. He made it quick as we needed it quickly as we just moved to a new place and needed a mattress for our mother. Thanks
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September 2023 by Davey
A Great experience, Dallas was super helpful and easy to talk to, he took time to explain details and made sure I was comfortable with my selection and got me a great deal. Excellent service
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August 2023 by Tracy Newlin
I had a problem with my online order and went in to Winchester Mattress Firm. I was greeted by Brittany and she took care of everything and made us feel as ease. Not only did she fix the problem, but we ended up with a better quality mattress than what we started with within the same price range. Mattress Firm, don’t lose this gem of an employee. Thanks, Tracy
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August 2023 by Suzanne Monish
Woody was great. Very nice and easy going. I didn't want a super expensive mattress. But he still treated me greatShowed me my options. And in no time at all we were done.
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July 2023 by Michelle Smith
Dallas was an excellent representative of how I like to be taken care of when making such an important decision. Dallas was informative and nice throughout the entire process. Dallas went above and beyond my expectations in getting me a mattress, pillows, sheets, and mattress protector!
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July 2023 by WALC Program Director
Nathan is the best! He was insightful, informative and very kind! I can’t recommend him and mattress firm enough!Lauren and Jamie
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July 2023 by Cheryl McMinn
This was the best experience I have ever had trying to get a bed or any furniture for that matter. We got a great deal and Lauren was absolutely perfect! She made the process smooth and was patient, working with us while dealing with our newborn. So blessed for everything today!
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July 2023 by Steve Fowler
Had a really nice warrantee experience today. Fayaz encountered technical difficulty with trying to locate my warranty claim, but was determined and very helpful to find it. He got the warranty order placed and took care of my problem. Highly recommend.
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July 2023 by Angela Bean
Salesman was knowledgeable, patient and friendly. He was focused on getting the right mattress for my mother and not on being a pushy salesman. Five stars from me.
