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April 2022 by Chris Lane
Seafood department is trash . The lady is extremely rude . And she just doesn’t want to work today I watched her argue and get a attitude with the man there then I walk up and she acts like I’m a inconvenience to her entire day ! I don’t recommend this place at all ! Go to another store because they treat paying customers like garbage .
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April 2022 by David E.
This Martin's location is the best in town. One weekends it tends to be quite busy but our family still prefers this location the most. With very effective lighting and helpful employees, shopping here is very easy for us. Even though it can get quite busy, usually nothing is sold out. We prefer Martins for most of our groceries over Walmart and Aldi. Very good prices on groceries as well as their gas station.
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March 2022 by Pasquale C.
Worst looking meat I've ever seen. Prices are terrible, of course, but even so, still crappy looking cuts of meat. Sad to say but even Walmart is better.
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January 2022 by Laura L.
Terrible experiences with the delivery and curbside. Items missing, squashed produce, and no response from Martin's via email or chat. When I did have someone on the phone, she said they'd had issues with the app, Instacart, and because of Peabody, it will take a day to refund the missing items. The fact is, I don't care whose fault it is. I just know I've paid three times for service from Martins and it is sub-par to say the least. This the only place in Winchester to get this selection and quality--I've shopped here a long time. Perhaps the management has changed, or maybe they're stretched too thin since they've offered curbside and delivery options. In any case, I suppose it's worth going for the items you can't get anywhere else, but don't bother with delivery, and if you do curbside, check your items carefully.
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August 2021 by Eric Eikenbary
The woman who works in the gas station area is extremely rude and abrasive. She needs to learn how to speak to people in a professional manner or not be in a position where she has to interact with customers. I will never go here again.
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June 2021 by Danielle L.
The web site kept getting stuck. It took me more time to place the order than if I had gone in. When I checked out it didn't take my promo code, and it said my card wasn't valid, yet it confirmed my order. Overall, it was confusing and time xonsuming. I had to call the store to remedy, and while they were helpful( removed fee and confirmed the order, and that they'd been having problems).. I will never order again from here due to sheer frustration.
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March 2021 by Carol Clark
everything is always fresh the staff is very helpful and I can find everything I need in one store
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February 2021 by Shawn Rosenthal
The old woman working at the kiosk is incredibly rude. She came out of the kiosk yelling at me, completely unprovoked. She threatened to bring the manager out to the pumps as I stood quietly taking a verbal beating for no logical reason. Martin's need to address this issue.
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December 2020 by Kathy J Strang
Always bright and friendly
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December 2020 by Denise Del Gallo Lewis
Great service and friendly employees
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August 2020 by Kathy J Strange
Always bright and friendly
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July 2020 by Beth B.
I usually love shopping here. I've only had a couple bad experiences with the staff. Just an FYI to the management, I had finished loading my car just now, lights on and in reverse and then your man Trent pushed a bunch of carts behind my car so I couldn't move, and made me wait until he emptied the entire cart return (no sense of urgency) before I could back out of my parking space. The Martin's work force in action. Nice, huh?
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May 2020 by Terry F.
This is a poorly managed food store in the corona virus. Their strategy leads to an hour long wait as you check out. I have never seen such inefficiency in this pandemic. I will never go back. I despise other stores who sell groceries, but I'd rather give up something else other than time. Luckily I was buying a lot. Others waited for an hour for 3 items. Please have your decision makers go to other stores that protect our safety but consider our time. You cannot do it this way and expect to keep customers. I'm going to Walmart.
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April 2020 by Pat S.
I have happily shopped at this store since it opened. Now I really need it to be available to pick-up groceries as my husband and I are both vulnerable to COVID19. They are not there for elderly, vulnerable people!!! On the occasions I have done pick-up orders I have checked my order at the allocated time to see if the products are all there, especially the ones I absolutely need. Accuracy is NOT the case. I pick them up and they are not there. When I questioned the manager on duty he told me that they show products available by region on the website not the individual store. What? Very disappointed.
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March 2020 by Meli Mejia
Customer care! Managers, employees at the self check taking ticket prices off and trying to sale items at a higher price just for the heck of it! When it clearly said the item was on sale!. (Case of 6 waters that said 3 for 8.99 but the sticker was taken off and was changed to 10.99 for a 6 bottle case. Not sale you things because quoted by a manager “they get things when they get them.” Even if you asked them when they would get a re stock. Answered received “we dont know?” Is that for sure?
