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September 2024 by Rub Loz
I purchased a 2024 Camry at the end of February. At the time of the purchase I also get the extra insurance for the tires and rims together with other packages, this package includes in the words of the girl who offer the pakage, the replacement of the tires if any of them got flat couse by and object like a nail or something and the replacement of a defective tire(this is also showing in the papers of the contract).Afther the 15,000 milles the car started shake and vibrate when I was running more than 60 mph on the Hwy. They told me that probably I have to replace the tires cause they are wasting too fast, DO I HAVE TO REPLACE TIRES IN A BRAND NEW CAR that was 0 milles when I purchased. When I ask them about it they said that tires are not included in the warranty and when I mentioned that I purchased and extra insurance package for them they said that this package don't cover the defective tires. I told my sales guy Jeffrey Biera that I will get a tacoma as well for the end of the year but with this lies the last thing I will do is make a business with Toyota dealer in Winchester. Is not the brand the one who make business look bad or fail, is the people who just try to get your money offering things that they know they never going to respect. May need to know the meaning of the word integrity.
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September 2024 by Jamie Owens
David Hoppe was very helpful with my purchase at Malloy Toyota today. I will continue use Malloy for all my future purchases
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September 2024 by Adam Chin
Very pleasant experience buying my new Toyota with the Malloy team. Their online rep (Brigette) kindly and consistenly kept in touch to let me know about the vehicle I was looking for. Once I was there, Justin was amiable and courteous in helping me negotiate the right deal. Samantha in financing particulary stood out with her thoroughness, patience, and good natured attitude. Would buy from them again. Recommended.
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September 2024 by Sonny Eom
My wife and I had the greatest experience purchasing a vehicle here. From the time we pulled in to look at cars, til the final sale we felt taken care of and not rushed. Everyone, from Jordan who initiated our sale, to Alex the sales manager who was able to come down in price a little for us to feel comfortable, to Brie in customer service who explained all the manuals to us, to Cassie who handled all our financing needs, was so knowledgeable in every aspect and thoroughly explained every step and every detail. We are extremely happy with our 2025 Camry and entire experience at Malloy Toyota! We highly recommend your next vehicle purchase be from here!
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August 2024 by Cecilia Wei
This was my first time buying a car and I worked with Tom throughout the process. Needless to say, he was awesome! Super friendly and easy to talk to and he made sure that all my questions were answered. Cassie was also great when doing the finances. I would definitely recommend coming over here
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August 2024 by Lisa Moyers
Steve P was awesome!
Charles very helpful
Michael was great to deal with!
Brei is a sweetheart and very helpful
Cassie was a beauty and so helpful patient with us.
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August 2024 by Rick L.
Always helpful, honest/straightforward, service is fast, and communication is excellent.
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August 2024 by Rye Thomas
I recently purchased a used truck from Malloy Toyota Winchester. The process was great. I did a great deal of it online. Lastly I told them I was coming from 1.5 hours away and needed the truck ready to go, finance ready and I needed to be out in 1 hour to get back home for a kids game. I was in and out in 45 min. The terms we agreed on were transparent, no hidden fees, no pressure.
I will be reaching out to Jordan again when my kids need a car next year.
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August 2024 by Richard Clingerman
There was Toyota Highlander listed that my wife was interested in. Our budget was set, and the car was a few thousand dollars out of it. The price on the car was fair, but we felt the need to have to come down on it. Steve, the salesman, was up front with us. He told us he had room to negotiate a little, but could not get it to what I had asked. He called his manager over, and together were able to get it pretty close. It was a big ask for thousand of dollars, and we knew that, but they came pretty close to the price that I had asked for. Friendly. Kind. Giving. A win for everyone.
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August 2024 by soupson3
Great service and excellent staff!
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August 2024 by LT Lake
Very poor experience. Left my contact info with the Internet Sales Manager for the Service Manager to contact me a couple days ago - still waiting for an e-mail from him.
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August 2024 by Alyson Reeves
Service this time around was better than the last (the last time, I had to make the 2 hour round trip *twice* because the battery they were supposed to have in stock for the replacement I had scheduled *IN ADVANCE* had somehow disappeared). This time, they rotated the tires, topped off the fluids and (bonus) plugged the nail hole causing a slow leak in one tire. So...my biggest complaint at this point is that *EVERY* appointment takes at LEAST an hour (in my case -- and you just read what they did -- an hour and 20 minutes!). I was told this is because they allow for 1/2 hour for 'intake', and 1/2 hour for finishing up, and then about 1/2 hour to actually do the work. Since this was a 5000 mile checkup on a brand new car, I was having a hard time swallowing the time expenditure for something that should have taken, in total, 1/2 hour tops! I will carefully check out the CMA Toyota in Martinsburg to see if their policy is the same, and if so, I'm going to go to the local repair shop where, at least, I can catch a ride home, if necessary. NOTE: I read the warranty carefully. There is nothing that says I have to use a Toyota Dealer in order to maintain the warranty. In fact, I don't even need proof I've done all the maintenance. But anything that happens that could have been prevented by proper maintenance isn't covered. I'll be keeping records -- just maybe not going to Toyota.
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August 2024 by P. M.
We purchased a 2024 RAV4 from Malloy Toyota today (8/14/2024). Everyone we dealt with was very helpful and professional, and equally important, very friendly. There were no high pressure sales tactics, and we felt very comfortable during our time at Malloy. We highly recommend Malloy Toyota for your automotive needs. Give them a visit, you won't be sorry!
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August 2024 by David Hoppe
Shout out to Frank Lewis, Lorenzo Gonzalez, and of course Wayne and Brandon the Techs. You guys made it all possible. The only dealership I’m doing business with is Malloy Toyota of Winchester VA. 5 Stars
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August 2024 by Joe Rizzo
I purchased a new 2024 RAV4 from Malloy Toyota. I had a really easy time purchasing my new vehicle. Salesman David was easy to work with and was very focused on what I wanted. He never gave up and was able to find me what I wanted.
