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December 2023 by Mary Fletcher
I'm giving 3 stars simply because I really enjoy working with the dealership and I'm happy with my car that I've had for 2 years. Honestly the dealership has great people and I've only ever had issues with the service department.A few days ago I had my car in for its routine oil change (which I always get done at Kerns). Typically I go with my husband and never have any issues but this time I went alone. Everything started off normal but after sitting down I was approached and told my cabin air filter was dirty and I needed a new one, so I said "sure no problem." At the end of the service I was then told my transmission fluid was getting dark and I should think about doing an exchange soon. Typically I would have no problem with all of this but I've never been approached about any of these things when visiting the service center with my husband. What really got me however was the day after my service I was left a voicemail being told to check my bill because I was undercharged at checkout and I needed to call and pay the remainder of my bill. Never in my life when a company messed up on a bill have I been contacted by said company and told I needed to pay the difference. I say all of this because now I doubt if the other concerns brought up about my car are even valid or if they just wanted to make more money. When I first got my car the service department was great but overtime I seem to keep running into issues that are slowly piling up.
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December 2023 by J 30
These guys will get a full 5 stars! Just bought an suv from them an the experience was nothing short of incredible. Just before we left with our new vehicle, Phil the gentleman that helped us out filled the vehicle up with gas and pulled it into the shop to go over it one more time even tho it was clean. The vehicle was in top notch shape. Highly recommend this company!!
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November 2023 by Kevin Allder
The check in process was great and very friendly. Very impressed since this was my first time bringing in our Buick for service. The service representative was courteous and polite. Vehicle was completed and returned in timely manor. A great experience.
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October 2023 by Greg Eye
From the time we pulled on the lot til the time we drove out with our new buick. Everyone was great. Never been to a dealership where we was treated so well by everyone. We arrived late and no one complained about staying over to complete the sale. Rhonda went above and beyond making our purchase a wonderful experience. Not to leave out anyone else all was great, just cannot remember everyone's name.
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September 2023 by Laura Harlow
I LOVED working with Rhonda and Mike and their team! I am so glad I found them after they left the Chevy dealership in town. I LOVE this dealership being family owned and operated and I feel like they KNOW me and treat me like a good and loyal customer. I tell EVERYONE how awesome they are here!
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September 2023 by Bryan Currie
I had the opportunity to purchase the first hummer EV,SUT and at MRSP despite a crazy demand and limited supply of these vehicles. From the moment, I came to the dealership until the last moment I left I was treated professionally. From Phil, Kevin, Brian, Michael, Chris , and Mr. Kern, everyone was outstanding.Because I purchased a vehicle before I was able to receive a charger, Kern went out of their way to obtain a charger from another dealership in Ashburne. They delivered that to my house. The purchase prices of the extra items such as the warranties and ceramic coating or fair and not pushy. I highly recommend Kern motor company and will continue to refer to them and bring any future business to them. Thank you so much Kern!
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August 2023 by Bryan C.
I had the opportunity to purchase the first hummer EV,SUT and at MRSP despite a crazy demand and limited supply of these vehicles. From the moment, I came to the dealership until the last moment I left I was treated professionally. From Phil, Kevin, Brian, Michael, Chris , and Mr. Kerns, Everyone was outstanding.I will continue to recommend Kern and bring any future business and service to this family-run business.
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August 2023 by Lori Harrison
We have purchased numerous vehicles from Kern Motors Winchester Virginia. Our sales lady Rhonda Smith Carnes is the ABSOLUTE BEST!!! She can always make the deal happen. Can't say enough about Kerns and Rhonda
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August 2023 by Lu Blythe
So far ,sales has been great Rhonda was great to work with,Parts did a great job getting me my floor liners.And service I have had no problems with they listen and get your concerns taken care of.
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August 2023 by Cecilia Garcia
Brough my vehicle in this morning for an inspection. No appointment need it. Great customer service, friendly staff and very efficient. Highly recommend
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July 2023 by Pamela Foster
The entire experience was awesome!!! Phil Foster goes out of his way to ensure positive customer service. Every person I dealt with was helpful and appreciated!!
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May 2023 by Benjamin Freakley
Superb staff and welcoming experience. Rhonda was very helpful and informative. Christian is extremely knowledgeable and did a superb job explaining all aspects of the truck to me.Kevin is friendly, straightforward and supportive of the needs of the customer.The business and closing meeting was effortless and each element of the purchase and options was fully and clearly explained.
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May 2023 by Lyn Cantrell
Shop manager was extremely helpful. It took a day to get the part i needed but Kern was able to provide me with a loaner car while i waited for job to be done. So grateful
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April 2023 by Pastor Lynn
When I called to make the appointment the associate was very helpful in getting me a date and time that would work around my work schedule. I was also given a loaner vehicle so I could carry on with my daily work schedule. Upon checking out the cashier was very efficient and friendly. Also the associate that called to tell me my car was ready was very professional and informative. My experience couldn't have been better and I feel the thanks for that should go to your associates.
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April 2023 by Michelle Parrill
My husband and I have been looking to purchase a new car and trade in my current for about a year. Our experiences at different car dealerships have been accross the board from bad to okay. Mainly lack of experience, knowledge and pushiness into something we made clear was not even of interest. We decided to check out Kern Motor on a whim and went in and was greeted by Phil Foster. He was helpful, knowledgable and patient. He gave us the opportunity to drive what we were interested in without requesting to be in the car with us, and gave us moments to speak and stepped away when needed. He was fair in negotiation, and made sure to stay after close to give us the rundown of the APP and the different features of the car after purchase. Hands down the best experience in purchasing a new car!
