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April 2024 by Ben Curtin
Overall great experience! From now on I will be recommending this location to anyone in need of dress clothes and I myself will be a regular. I was helped by Susan and she did everything she possibly could to take care of me. Highly recommend.
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March 2023 by Krystal E
My husband and I got married June 25, 2022 and decided to go with Jos A Banks for the entire groomsmen including himself. We had such a pleasant experience with the staff. The manager was the one who helped us originally. We made this our go to store. We are planning to go to a corporate gala event and just came into this store last Saturday, February 18th, and had a unpleasant experience. The lady at the front desk scolded my husband for trying on a jacket (the jacket he was going to rent most likely, and the same jacket the manager that helped us before told him to try on). She told him he was not allowed to try on the jackets. He said he was never told this before. She then asked what we needed and why we were there. He said we were just looking around. She continues to say--well this is a store for fancy events. We told her we are aware and had been to this store before. I advised her we rented 6 tuxedos for our wedding last june. She ignored me completely. She went on to ask my husband again, what he was there for and what kind of rental he wanted. She went on and on, just talking as if she was trying to confuse us about the different suits. We honestly had no idea what she was talking about. He told her he wanted to see what they had and take it from there. She continues again to talk and question us. And asked if he had ever been there before. I spoke up and told her that as I told her, already, we rented 6 tuxedos for our wedding here last June. She continued to ignore and question us. I finally just said "we are here to just look around, are we not allowed to do that?" She replied "I need to know what you are looking for." We finally walked away from her and as we were walking away she scuffed and said "wow." We found the manager and asked her if we were allowed to look around. The lady followed us to the manager (crazy!) and wanted to argue some more! I told the manager about our incident and the manager just walked away (?) ignoring the entire situation. My husband and I were so confused that we left the store. The manager was older with grey, long hair (never seen her before) and the girl that insulted us on many accounts had a foreign accent with shoulder length dark hair. This lady even tried to point us to the clearance section! I was extremely insulted. Let us forget she is working in a retail store and judging others (wow!), but we weren't even dressed down. I'm honestly just shocked at the treatment we got! Unfortunately, we will never be back because of her, unless we get a formal apology by this store. We called corporate and they said someone would be in touch. Nobody ever called back. This kind of treatment is uncalled for. We are sad, because we would have been using them for our anniversary wedding party that we plan to do every 5 years.
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February 2023 by David Arnold
Awesome clearance sale up to 80% off.
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October 2022 by Orlando Covarrubias
Great prices and staff were really nice and got me a suit for a low price
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April 2022 by Diana Patterson
Great experience shipping around for my husband's clothes. Staff went above and beyond anything I've seen in any other men's or women's stores. They were helpful explaining the different fits and gathering items for us, making sure to keep our "cart" up front so we didn't have to carry everything. Great selection and amazing prices as well in a very convenient location. Highly recommend!
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April 2022 by Scott M.
Do not buy from this company! This is the same company as Men's Wearhouse. It's no wonder they I've had to file for bankruptcy.This company has no idea what customer service is Do not waste your time or energy try to rent or buy from here. My experiences they treat you like crap you're not know the pricing and only care about themselves.
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March 2022 by Amanda Polk
The staff was so helpful with styling, etc. Would def shop here again.
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December 2021 by Colton Fary
Bought a suit from here, requested a slim fit did not receive what I wanted. The woman who work in the store are great and very helpful but the tailor does NOT listen. This was my first suit so I did my research on how a suit should fit and received many different opinions after I received the suit, went back 4 different times for alterations & the tailor will not give you what you’re asking for. Going back to return the suit completely. If you order a suit from here, go elsewhere to get alterations done.
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December 2021 by James McCarron
Amy was very helpful and patient with my purchases.
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October 2021 by Benjamin Heslep
I always feel like I get a deal when I walk out of here. I don't buy a lot of nice clothes but when I do..... the staff is always so friendly and helpful. They follow up with tailoring and when suites are ready. It's always quicker than expected!
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August 2021 by Chris Fortune
I bought a custom suit and didn’t get what I ordered. I wanted a slim fit suit and didn’t receive it. After the tailor was supposed to correct this, it looked like I was swimming in it. The tailor didn’t want to listen to what I wanted and ended up having to go back a total of 5 times to get him to tailor the suit to me and how I wanted it. One day I went in to try on my suit after he tailored it for the 3rd time and he left as I was trying it on which made me have to come back again because it still wasn’t correct. I don’t recommend buying a suit here and if you do, don’t use their tailor as he doesn’t listen to what you want and is very unprofessional.
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January 2021 by Matt R.
The diligent work of the sales associate, Irena, made this a truly outstanding experience. Despite ongoing store inventory and limited stock with certain items, she worked tirelessly to make sure the two suits I needed were located - and even arranged to make sure I had them delivered directly to my home fast enough that I could get them tailored before a trip out of town. Some of the best customer service I've ever received.
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September 2020 by Warren S.
As a long time customer and now a former customer I was appalled at the service. Was pretty much ignored. Requested alterations were not completed. They made it obvious they did not want my business. The clerked acted as if I did not belong there.
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August 2020 by Loretta Shepherd
Very helpful pleasant people, went in to exchange something, left quite satisfied. Well Worth returning.
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February 2020 by Billy Watts
Great service
