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“Jason helped us out when my husband’s iPhone completely malfunctioned out of nowhere and for no apparent reason. He was super patient, kind, and knowledgable. He helped bridge the gap between us, T-Mobile and Apple Care, which can quickly get frustrating. He handled everything and we left with a working, activated device within 45 minutes. If you need to go, ask for Jason!”
“Excellent customer service!Candace was instrumental in getting a fraudulent purchase removed and suspended from my account when the corporate store did nothing to correct their error.”
“Verizon should thank their Team Member, Kyle Case, for obtaining a new customer today! He went far beyond expectations and ended up with a new Verizon Wireless customer whom otherwise would have went to another carrier. Customer Service skills were awesome.”
“Shout out to my man Brent, went in there about 2 weeks ago to pick up my phone upgrade, he had me in and out in two shakes of a lambs tail. Explained everything well and quickly, was friendly and just overall a good experience.”
“For a long time Winchester Wireless was the only internet service with unlimited data available to me. From day one customer service was always terrific. Speeds were not always great, but we're usually enough for us to watch Netflix. Gaming was not great, sometimes it worked ok but other days were solitaire days. I recently got starlink so I did cancel my service, but still think Winchester Wireless is a good service.”
“Update: Thank you so much Wave2Net for upgrading our equipment and making things right with our service! After being a customer for 4+ years, I didn't want to have to find another internet provider!!Worst service ever, prove me wrong. Been with out service since Thursday morning and no way to get in touch with anyone!!”
“Brent was very helpful and professional! I went in to see what my options were for an upgrade due to my 2 year old phone starting to having issues (which is frustrating on verizon/Samsung's end but not his fault). I wasn't ready to pull the trigger yet, but he took his time going over all the plans and promotions available to me. I will definitely go back and see him when I'm ready to upgrade. I appreciate his time and effort, & give the man a gold star!”
“I’d go here before going to the local Verizon or ATT or Tmobile stores. This staff will find deals and promos to help not only new but even existing customers. They may get busy as the reviews say but the staff do care about their customers. The cellphone experience is cheaper and better than the competition.”
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“Had issues with internet. Came into this location and Sean greeted me and treated me like family from the beginning. He explained everything and it was very transparent to me. He was fast and got me the internet I needed. Thank you and I will be seeing you again soon!”