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December 2023 by N Mc
Ordered 16 inch support brackets and received 18 inch brackets. Apparently this wasn't a simple purchase and spans of shelving were to be considered. Now the expense is mine to return. Won't be using this company ever again.
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November 2022 by Al B
Ordered in good faith from this company. Product received was not product ordered. Product description was deceiving. They said that I had to pay for shipping it back. Shipping prices exceed value of product. So now I am out $22.00. Sounds like a great way to make money for the company... and I paid for the shipping originally as well! DO NOT ORDER FROM THIS COMPANY... USE ACE HARDWARE, LOWES, OR HOME DEPOT. Hardware and Tools apparently does not agree with "Customer is always right"! Disgusting customer service. Not surprised that their Google Rating is less than 3.0!
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October 2021 by Cody Wilmer
I got Amerimax "contemporary" style gutter parts from these guys. Their parts were way, way cheaper than anyone else and combined with some negative reviews, I was a little afraid that they were a scam. But everything got here on time and correctly. So I'll order from them again.
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April 2021 by EllenG
We've now made two orders from Hardware and Tools. Excellent Service. Coming from a smaller city in Canada, we were at our wits end trying to find the product we needed. After searching the internet we found our exact product at Hardware and Tools. I am extremely impressed at how fast the product was shipped and received. I would definitely recommend Hardware and Tools! .
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January 2021 by Dennis Reinemann
Recently made a purchase which I had next day air shipment on for over $141 shipping. According to their website it states rapid ship 1-4 days. My understanding of this was Next day= 1day, UPS 2nd Day= 2 day shipping, UPS 3 Day = 3 days shipping, and the fourth day would be a higher than average ground charge but it would receive priority. This would model EVERY other supplier I use in the industry. I gave them one star because it was a holiday but they received and replied on 12-30 (10:20AM) that my order was processed so I assumed it was coming. Despite several emails to get any updates, I still don't have the product. I called to speak to a customer service representative and of course had to leave a message stated I wanted to cancel my order. Sure enough, several hours later I get a call telling me the order has already shipped and they could not stop the shipment. I immediately checked with UPS and it showed shipping label created and ready for pick up......they could have stopped this shipment. BUYER BEWARE, this was a second chance from me, my first order arrived in about 2 weeks but had previously opened/used product. This is a bargain bin type shipper so you get what you pay for, then add excessive rapid shipping to really drive the knife home! There was no listening to my understanding of the rapid ship and the lady just kept repeating, "our website states 1-4 days!
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January 2021 by Alena Stepanisko
Absolute worst customer service I have ever received. False advertisement be ware! You think your buying what's in the photo but they send you something else an try to make a fool of you. Their error and refused to fix there mistake instead telling me I have to eat the loss for shipping. Will never give them my business again an am going out of my way to make sure no one else does either. DO NOT BUY FROM THEM!!!
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October 2020 by Janice M
Great company with quality products and great prices! They ship fast and are reliable. Very happy with their service!
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August 2020 by Erik Muller
Bait and switch company. They shipped out a low quality stud finder, but offered a different device online. Ripoff artists. Scam artists. Don’t order from these scum bags.
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July 2020 by Alena Stepanisko.Basarab
Absolute worst customer service I have ever received. False advertisement be ware! You think your buying what's in the photo but they send you something else an try to make a fool of you. Their error and refused to fix there mistake instead telling me I have to eat the loss for shipping. Will never give them my business again an am going out of my way to make sure no one else does either. DO NOT BUY FROM THEM!!!
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June 2020 by Wrecker
Placed an order to only have company send me an automated message that my items are "back ordered". I have tried to contact the company via both phone and email for days and nobody EVER responds. Stay away from this dumpster fire.
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May 2020 by Olivia W
I purchased 2 cans of aerosol ant and roach spray online. I complained about the 1 can not working. I was sent 2 new nozzles. After trying the nozzles It was the can itself that was defective. I sent another email with a video showing & explaining it was the can that was defective & now the 2nd can is not working. There is spray left in both cans but neither can works. I was hoping to receive another can. I did not. I will not be buying from this company again. It's not worth the aggravation.
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April 2020 by David B
Charged shipping both ways to customer after misrepresenting product color on website.
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April 2020 by Anthony Conrad
l placed an order, they contacted me it would take a while, l said fine, now THEY cancelled my order.
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April 2020 by Kristina Toliver
Placed an order on 4/3/20. Order confirmation said it would ship in 4-5 business days. When I called on 4/17/20 to inquire about my order I was told the item was out of stock. I never received any notice letting me know it was out of stock until I called. They'll NEVER get any of my money again.
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November 2019 by Myscha B
U.S.P.S. misdirected and finally returned my online order to sender! Hardware and Tools staff went out of their way to contact me, confirm my address and resend my order. Very Happy Customer.
