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October 2024 by Sam Lee
I wish I could give them negative stars. Terrible customer service. Terrible communication. They don't follow the appointment schedule that they sign you up for. Manager not able to manage this operation.
I understand things happen, but if you as a manager of an operation encounter delays, your job as a manager is to communicate that so the customer can adjust.
Terrible experience.
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July 2024 by Jeff Fisher
I ordered my new Michelins and scheduled my appointment online with no problems. My tires arrived on time and install took 1 hour and 10 minutes with an appointment. The team members were very professional and couldn't have been nicer. Very smooth experience and saved a bunch of money over the dealer or local automotive shop. Would buy again from this location!
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June 2024 by Jacob :D
Do not recommend, the supervisor Eric stated he “didn’t want to lose his cool” and put his head in his hands for a second when being questioned about how random TPMS sensors were broken after we got the call that the car was ready to be picked up. We got a call half way through the service that one needed to be replaced, and were told the light would be off. Now we need to replace more and the car is parked out in the lot. Were they going to bring the car back in and we would have to wait another hour or could they have indicated they might all have to be replaced while the tires were off since they are the “professionals”. I understand things break, but they didn’t care about our time and lacked the foresight to determine common issues that occur with 13 year old vehicles.
Tires are great for the record.
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January 2024 by Timmy Williams
Cheap tires for members, recommend to buy and get installed else where. Won't install unless you buy the exact speed rated tires they install from factory, but yet they will offer and sell you tires of a lesser speed rating for your car, then when they come in they pull your car in and then proceed to call you on the phone and tell you they cannot install because of said speed rating. The supervisor will get smart with you and curse you out on the phone but then not show his face when you come back to get your keys. Terrible customer service from the tire center.
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August 2023 by G L
Everything is great until I get to the register. Seems like the attitude change when you inform them you’re shopping for resale. Maybe you can work on simplifying that process. Your employees hate to do the necessary paperwork and it shows.
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August 2023 by Mayra B.
NOT KID FRIENDLY I don't think kids are allowed in this store at all, which is a bit strange. I let my oldest with my other two kids and they threw a fit just because I went to the bathroom quickly. I've never experienced that and I will no longer be going to this Costco. I can see why they have such bad reviews, manager is a lady who hates life, or maybe she just hates kids
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August 2023 by Michael B.
This happened after everything was rung up;I forgot my check card and MY WIFE who has a joint bank account with me pulled her card out to pay and the cashier shouted at us and said "I can only take payment from the member". I tried to explain that she is my wife and we share the same account, but she started screaming for a supervisor. "I need a super" she screamed. She made us feel like we had done something wrong. "It's in the rule book". "We have new management" she said. The supervisor was no better, making us feel like criminals. I AM DONE WITH THE WINCHESTER COSTCO. My family spent over $9,000 last year. NOT SPENDING ANOTHER PENNY THERE. We were humiliated by the cashier and supervisor.
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May 2023 by Don J.
Holy smokes it was the most crowded parking lot I think I have ever seen. Like all Costco's it's huge it seems very popular and quite crowded.
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April 2023 by John L.
Pro: big parking, self check out,food court. Con: price, only accept visa credit card. Living in Winchester this Costco was the closest so we decided to give this place a try. Parking lot is big. Same layout as any Costco you have been to before. Need membership card to enter and they only accept visa credit card. All in all, just an average place.
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November 2022 by Helen Beth B.
I will NEVER shop at this Costco ever again. My husband handed our card to cashier and then I went to put the credit card in the machine to pay. The cashier said that whoever showed the card had to be the one to pay...um WHAT?!? She said they were under new management and that was the rule. We walked out leaving our $200 worth of groceries behind. Never in my life have I heard of such a thing. This store needs new management and nicer cashiers!
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November 2022 by Michael E.
In a day when our rights are being attacked everyday I hoped that costco wouldn't be an enemy. I've open carried a firearm in costco for years and have had no issue until today. Was told at the door I'd have to cover it or remove it. My respect for costco just went from 10 to 0. I get people are shot with firearms but they are also beat to death with hammers if I come in with a tool belt do I have to cover or remove it. People are killed with bare hands do I have to put mine in my pockets. Or is it the typical ohhhh guns are bad liberal idiocy.
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October 2022 by Rick Goldman
Friendly, knowledgeable staff. Great products with very nice extras. Prices are worthy of the product.
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September 2022 by The Opinionated M.
I love Costco but an employee named Michelle ruined my trip for me. She's a short, older woman with a nasty, rude attitude. Makes me think about driving an hour to go to a different Costco. Might be worth it to not have to see her again. She clearly has no clue what customer service means. Completely ruined my trip and my evening.
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July 2022 by Lindsey Painter
The best place to get your tires put on only if you want all of your wheel studs and lug nuts stripped!! :)
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May 2022 by Edmund M.
Usually is lowest price for practically everything. I especially like the gas prices, sometimes as much as $.25 per gallon cheaper than most gas stations. Tip: Tues-Wed-Thurs are the best time to come, especially before 11am. Tip: always ask for a box to load the food into as they don't offer grocery bags .
