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March 2024 by Ken H.
got there service plan which includes nothing. they refuse to service anything I am doing an FTC complaint plus a credit card fraud complaint on them
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February 2024 by Annalise Sison
We just got a phone plan set up coming in with completely no knowledge whatsoever, and the process was so quick, easy, and convenient with Melanie. She's such a an amazing and generous worker; I wouldn't want to come to anyone else for tech needs now!
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February 2024 by Brandon Savage
I always love Best Buy no matter where I am or which one I go to. There always the Best no pun intended ?
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February 2024 by Marilyn Lamanna
Old IPad needed replacement with data transfer. Sales Advisor Melanie went over and above to ensure everything was perfectly completed. Her personality and dedication to Best Buy makes her a professional asset to your company ?
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February 2024 by Jaeye Vishae
Every single person has such great customer service and is so sweet. They really compliment each other well also.
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February 2024 by Sue Coppage
Our salesperson, Michaela, at the Winchester Virginia store was very informative and extremely helpful. She was very courteous to others needing assistance while making sure we also had her full attention. We'll seek her out on future visits
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February 2024 by Angela Toler
Many thanks to Mikaela and great customer service today!! You're a pro!!
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February 2024 by Brenda Nadeau
Mikaela was Fantastic! Great customer service purchasing and setting up our phones!!
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February 2024 by Barry C.
Horrible customer service. I bought a Viper remote start 2 years ago as a Christmas present to myself. But, Winchester has no techs to install it. So on that Nee Years Eve I had to go to Sterling to have it installed. As I pulled out of the installation bay my windows started going crazy. Going up and down randomly. So, I drove back in to get that taken care of. Since that time I have had nothing but issues with the electrical system in my truck. I have had it back to distant Best Buys to have it checked as it had not functioned properly since it was installed. In 2 years, it has drained and ruined three batteries causing a need for their replacement. Very expensive The last time we put in a new battery we put a switch on it so that when I get home I have to pop the hood and cut off the battery to keep it from getting drained of power. We did this for me to use until Best Buy removes the Remote start, that I no longer want on my vehicle. It is my belief that the module is defective. And I am tired of the expense and having to open the hood and turn on and off my battery to keep it from being drained. I called the main Customer Service number and was transferred 3 times. I waited for 10-15 minutes each time so I thought they were informing the next person what I had already told them was going on. But, I had to tell my story three times and when the fourth guy came on the line he and asked me, once again, what I had called about. I didn't mean to, but I commented "You have got to be kidding and the asshole hung up on me This week (February 21st) went to the store to try and get the Viper removed. The assistant manager there agreed with me that it was as probably a bad module itself. Since I had been reassured twice that it was connected correctly. So today I get an email from the tech in Hagerstown, MD that he would need the truck for a full day to try and figure out what was going on and wouldn't be able to schedule that until after the first of April. More money for gas and how do I spend my day In Hagerstown, doing what? I want the defective product removed from my truck and I emailed that back to him, but haven't heard back yet. I have used to be a loyal customer and member of their rewards program but, I will never purchase anything from Best Buy ever again. A horrible company with the worst Customer Service I have ever experienced I would not recommend anyone to shop there
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February 2024 by David Verlander
Melanie was extremely helpful and helped answer all of my questions. She was also very nice and polite. Thank you!
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February 2024 by Felipe Elias
Whoever was the heavier set lady who works there all I did was ask if they had something in stock I knew she was working with a customer but all she had to do is point me in the direction of the product and she told me in a condescending voice and I quote "I'm working with a customer you have to go to customer service" I've worked at at&t for 3 years and even if I was working with someone and someone ask me a question I would point them in the right direction she was very rude and disrespectful
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February 2024 by lynda krop
Melanie was amazing in every way! Her kind attitude, her friendly countenance AND her expertise in helping me not only understand why my phone was not working, she took the time to show me what to do. I will always ask for her from now on!
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February 2024 by Haakim Harris
Melanie gave awesome service!! Thank you
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February 2024 by Flo Sulari
Melanie is the best of the best of service
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February 2024 by Monique Robinson
Melanie was delightful, knowledgeable and helped me save money . I even purchased the Best Buy Plus!
