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November 2023 by Sue Wickenheiser
Very Friendly And Helpful. Unfortunately I Had To Give The TSA My Lotion I Bought. I Thought It Was Just Liquid Not Over 3oz. But It Is Lotion Too. And I Bought Two To Take Home With Me That Was Over Thev3oz Limit.
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November 2023 by Lance jones
Let’s just say one bad apple can ruin it for everyone. I’ve always come to this location and never had any problems. I go in this past Monday, I get to the counter to check out. The lady ask for my number, as I’m giving it to her she proceeded to say oh that’s a fake number. I had to hold it in and I pulled up the app to show her that my number is not fake. I’ve been coming here for years now and you decided to say my phone number is fake.
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July 2023 by Kellie Williams
Sweetest sales associates!!! Lilly was so nice and helpful!!!
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July 2023 by Whitney Boone
?A Manager's Mocking Charm: A Unpleasant Encounter with a Smug, snarky, Condescending Manager?My recent visit to the Winchester Bath and Body Works in the Apple Blossom Mall left me highly disappointed with the customer service. While there were aspects of the visit that were positive, the behavior of the store manager left much to be desired.Upon entering the store, I was greeted by a friendly associate, which initially set a pleasant tone for my shopping trip. However, as I continued browsing, I noticed another associate who never greeted or acknowledged us and continued to work on her ladder and arrange the store. We later found out she was the manager.My disappointment further escalated during the checkout process. Another customer kindly offered me a coupon for a 20% discount, which I gratefully accepted. However, when I presented the coupon to the associate handling my transaction, who happened to be the store manager, she outright refused to honor it. Her reasoning included loyalty program rules and the fact that the coupon did not belong to me personally. While I understood the limitations, her condescending tone and dismissive attitude left me feeling unwelcomed and undervalued as a customer.In an attempt to salvage the issue, I inquired if there were any other available 20% off coupons similar to the ones currently available online. Unfortunately, the associate again responded condescendingly, asserting that only coupons from my own app could be used. I understood the restriction and proceeded to access my app to find a suitable coupon. However, during this time, the associate began unpacking my order as if assuming I would not proceed with the purchase, further exacerbating my dissatisfaction.Fortunately, I located a $10 off $30 coupon on my Bath and Body Works account, valid for in-store and online redemption. When I presented this coupon to the associate, she immediately dismissed it after quickly attempting to scan it, claiming that it was for online use only.However, after carefully re-reading the terms on the coupon, it clearly stated that it was eligible for in-store and online use. Despite her insistence, I offered to read her the code so that she could manually enter it, and she replied with "I can read," and put her hand out for my device with the code. Reluctantly, she scanned again, and unsurprisingly, it worked as expected, deducting the $10 from the total. I replied, "Great, see, I knew it would work," and her sarcastic comment, "Oh yeah, just GREAT," only served to amplify the tension and frustration between us.At this point, I felt compelled to inquire if she was the manager, to which she confirmed with no display of remorse for her behavior. When I calmly expressed my dissatisfaction, she responded dismissively, stating that I was the first person ever to accuse her of being rude. The lack of accountability and unwillingness to acknowledge her poor attitude further exemplified her unprofessional conduct.As a customer, I understand that everyone has their own challenges and bad days. However, there is an expectation of basic courtesy and respect when interacting with customers, and people in general. The manager's consistently condescending and sarcastic tone throughout our interaction created a highly unpleasant experience, where I felt talked down to and undervalued.Regrettably, this encounter fell short of my expectations and has left a lasting negative impression on my overall perception of the establishment.
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June 2022 by Emily
Really nice store, it’s always clean and well stocked and the sales associates are very helpful and friendly. Last time I was there I asked one of them what would be a good product for my dry hands and she recommended the perfect thing! It’s really helped my winter skin.
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April 2022 by Kelly W
The girl that helped me Im pretty sure her name is Rachel. She was very helpful and kind. I appreciate B & Body's products, how they train employees and the sincerity
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April 2022 by Brandy Combs
Dedicated staff to making sure you find everything you want.
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February 2022 by Emily Folger
Really nice store, it’s always clean and well stocked and the sales associates are very helpful and friendly. Last time I was there I asked one of them what would be a good product for my dry hands and she recommended the perfect thing! It’s really helped my winter skin.
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December 2021 by Sharon Woodward
I had a really fun time smelling all the candles.
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December 2021 by Melissa Huffman
What's not to love for a female. Products smell amazing, Staff is always super helpful and nice, and with a great sale always going on you can't go wrong
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December 2021 by Melissa OMurphy
What's not to love for a female. Products smell amazing, Staff is always super helpful and nice, and with a great sale always going on you can't go wrong
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November 2021 by OMurchadgh
What's not to love for a female. Products smell amazing, Staff is always super helpful and nice, and with a great sale always going on you can't go wrong
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September 2021 by Gary Carter
Excellent customer service and store is always in perfect order
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September 2021 by nicole Riblett
They never have much variety couldn't even use my coupon. No one offered any help.
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August 2021 by Mary Hutt
The girls were accommodating and polite and didn't have to wait at all. Very helpful.