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January 2024 by Barbara Dobberthien
I went into this transaction knowing what I wanted and what I was willing to pay. It was easy to select my vehicle through CMA's website, value my trade, apply for financing, then select any add-ons or service packages desired. After this, I had two brief phone conversations with Jeff Garber who was EXCELLENT to deal with. I told him what I wanted to be thrown into the deal in order for it to happen. Jeff advocated on my behalf and got me the deal that I wanted. Again, I hadn't even stepped foot in the showroom! I went into the showroom at a scheduled time, completed my paperwork, and drove off the lot in the car I wanted, with the extras I wanted, in 25 minutes! No hassle, no surprises! I will definitely return to CMA's Hyundai of Winchester for any future vehicle purchases.
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January 2024 by Thomas Wells
Everything scheduled for the anti-theft recall went as planned. Got right in at scheduled time, took a bit more than 30 minutes. Nice wait area. Awesome experience.
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January 2024 by Heather Davoy
Had an appointment for my first oil change. Everything went great! Kyle drove my car up and had it running and ready for me to get in and driveway. So far so good! Nothing but a wonderful experience here at this location!
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January 2024 by Sandy Willis
Everyone was absolutely amazing in the service department! While we were waiting we met the general manager who was wonderful, even showing us how to make hot chocolate for our 3 year old. They came back several time to ensure we didn’t need anything during our wait. Thank you for the 5 Star Hospitality!
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January 2024 by Brian Price
My experience with this dealership was great! Tim works hard to deliver EXACTLY what he says and Brad helps to streamline the entire process. I’d return for future purchases and recommend the same for anyone. Ask for Tim and you’ll be happy you did!
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January 2024 by Jody Osborne
Everyone listened to my problem. They were concerned and offered to help. They were very busy and really didn’t have an opened bay. I left the car for them to work on, when there was time.It wasn’t even 2 hours later, and I was called. They had a cancellation and were able to look at my car. It is all fixed. Now that is very good customer service.
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January 2024 by Alexandra Arriaza
Hands down THEE best car buying experience I’ve ever had! I’ve shopped BMW,Nissan,Tesla,Land Rover and have had the worst experience. From test driving with Jeff who let us explore the car and teaching us all the tech. Coming back another day to check out another car and wasn’t pushing at all. Brad in financing breaking down the pros/cons to what’ll benefit our purchase. Walking out and the GM personally thanking our business and reaching out with any hesitation. Every single person in Hyundai was genuinely amazing! Such a smooth, easy and fast process. If you’re looking at car at this dealer go for it,you won’t regret it.
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January 2024 by Marc DiPaolo
Brought my car in for a diagnosis. They are busy, so I had to wait several weeks for the appointment, but the appoint was handled very will by Hyundai.Darryl met me, took my car early, was very clear about what would happen, and finished his work quickly.I was very happy with the whole process. Would definitely recommend
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November 2023 by Gerald White
We had a very great experience, from start to finish. Tim O Barr is excellent and went over and above to make our experience a great one. We would definitely refer him to anyone looking for a vehicle. VERY professional man. Thanks Again for all your helpJERRY AND JANET
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November 2023 by Beth Sitton
Outstanding customer service. Our sales rep David Kramer was amazing and so personable. The entire process was smooth and efficient.
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October 2023 by Ryan C
When my car broke down and I had to have it towed there, I Originally was told it would be 8 or 9 days until they could look at it because they were very backed up, but that if there were any cancellations they would try to move me up.I spoke to Daryl (Darrell?) and he was super kind and helpful. Later the SAME DAY he called me and told me that there were multiple cancellations and that my car is fixed and ready for pick up. I am so thankful to him and Hyundai of Winchester, as I was not looking forward to having to get a rental with my own money and be reimbursed weeks later, so he saved me from that headache.Awesome job!!
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October 2023 by Eric Nagi
Just went in for a ECU update recall. Was quick and stress free. The gentleman behind the counter was very kind and explained things well. Two other employees were also very kind and made me feel welcome while I was waiting in the waiting room. As someone who used to work as a service advisor, this was a pleasant and positive first visit.
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October 2023 by Elizabeth Posey
Despite being booked three weeks out, once my vehicle was there the service department took care of my car fixing 3 outstanding recalls, replaced a valve/sensor that caused my check engine light to come on AND changed my oil all within the matter of hours. They kept in touch with me and provided excellent customer service.
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October 2023 by klara korkees
I had a great experience at this Hyundai! Worked with Tim and finance manager Brian. Tim was super knowledgeable about my car and Brian made the purchasing process so easy. I loved working with this team and would highly recommend business with them :)
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September 2023 by Elizabeth Earley
Dave was really efficient, funny, knowledgeable, and trustworthy. Brian was also great, but since he's the finance guy... I mean, who likes the finance guy? Kidding. Really good experience.
