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August 2024 by Brittani Mason
They are hard to get in touch with at times but I've found that they often have to leave the office and go across town as they own two different locations. If you leave a voicemail they tend to call you right back.
Outside of that I've had no issues with this company and have had a unit with them for almost 2 years now
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April 2024 by Shannon Phillips
Reasonably priced, great staff to work with!!!
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February 2024 by Brenna Richard
This place has ROACHES!!!!!! (Update: mice as well) I was not comfortable bringing my things back to my home for fear of bringing roaches with me, so I didn't. They pooped and potentially laid eggs all over my boxes, I found countless dead ones, and I eventually laid traps and caught a bunch. I found live ones inside my boxes. I had to toss a lot of my belongings, and the insurance doesn't cover the losses from insects. I had to pay for extra months while trying to figure out what to do, and eventually, I had to cut my losses. I lost my mini fridge, microwave, and a lot of my clothing. I am a college student with limited funds, so this was a huge financial loss, and I am unable to replace the items. When I first discovered the infestation, I called the office, and they said they have an exterminator that treats only the outside of the building and they were unable to get one inside of my unit to treat the problem. Now, I am stuck with a bill I can not afford because of the extra months I had to pay while trying to figure out what to do, and the company did very little to help.
Update: I found a mouse in one of my glue traps I put down inside of my unit. Sorry, mouse. I didn't know you lived here.
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August 2023 by Kenneth Thomas
The storage units are clean
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October 2022 by Joshua Clowser
All Points is the best storage facility in the area! Through the years, this place has proven to be a top-notch local business. They’ve always been quick to satisfy my situation and needs. Without any hesitation, I highly recommend this business to others. Their customer service is outstanding, especially Lucia. Her kind personal touch always makes me smile. Recently, Lucia even stayed late after closing (on a Saturday) to help accommodate some new arrangements. Thank you!
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October 2022 by Beth Barnett
Very happy with this facility. I like that it’s gated. Sometimes I go at dark and it makes me feel safer. The woman in the office is always helpful. I have a storage unit here and rent their Uhaul for moving items to and from my business. I would definitely recommend.
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September 2022 by Sylvia Money
Lucia is a very friendly and helpful love the service she provides
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September 2022 by Nounou A-H
I would put zero star if allowed. The worst place you could ever imagine. We rented an unit last week and after the movers stuffed barely our items in the unit; we went to check why the unit didn't fit all our things since we rented the biggest one they had. It turned out the unit had already some furniture and a lot of other junk and items that DO NOT BELONG TO US. We contacted the manager LUCIA M-R and she was in complete denial to what had occurred. We asked for explanation if she had double booked the unit and she kept telling us that she didn't know. So my wife called her again and she mentioned she will send her daughter and will give us another unit. Her daughter didn't show up and no one had showed up. So we called few friends and had to empty the whole unit since the other people's junk was all the way in the back of the unit. It took us more than 2 hours to do that. The manager didn't AT ALL CARE that we left all that junk outside with the name "Dicken" on the tags. I went the next day to confront the manager and know what caused this incident and instead of apologizing for her screwups, she kept arguing with me something she did each time I spoke to her. She gave NO explanation and added that she didn't care if we complained about her to upper management. I think that this person is extremely incompetent and must not at all be managing this storage or anything at all. She is probably double booking storage units in purpose to make money on the side or probably having her friends stuff their junk in occupied units for free. Something real fishy is going on in that storage. I have never seen or heard of something like this in my life. I DO NOT RECOMMEND THIS STORAGE AS LONG AS THIS MANAGER IS STILL WORKING THERE.
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July 2022 by Justin Duncan
No customer service at all
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December 2021 by Najat Aziz
I would put zero star if allowed. The worst place you could ever imagine. We rented an unit last week and after the movers stuffed barely our items in the unit; we went to check why the unit didn't fit all our things since we rented the biggest one they had. It turned out the unit had already some furniture and a lot of other junk and items that DO NOT BELONG TO US. We contacted the manager LUCIA M-R and she was in complete denial to what had occurred. We asked for explanation if she had double booked the unit and she kept telling us that she didn't know. So my wife called her again and she mentioned she will send her daughter and will give us another unit. Her daughter didn't show up and no one had showed up. So we called few friends and had to empty the whole unit since the other people's junk was all the way in the back of the unit. It took us more than 2 hours to do that. The manager didn't AT ALL CARE that we left all that junk outside with the name "Dicken" on the tags. I went the next day to confront the manager and know what caused this incident and instead of apologizing for her screwups, she kept arguing with me something she did each time I spoke to her. She gave NO explanation and added that she didn't care if we complained about her to upper management. I think that this person is extremely incompetent and must not at all be managing this storage or anything at all. She is probably double booking storage units in purpose to make money on the side or probably having her friends stuff their junk in occupied units for free. Something real fishy is going on in that storage. I have never seen or heard of something like this in my life. I DO NOT RECOMMEND THIS STORAGE AS LONG AS THIS MANAGER IS STILL WORKING THERE.
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August 2021 by Patricia Wallace
Old and dated
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May 2021 by Karen Gilbert
Nice staff, very helpful
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August 2020 by David Herrling
I had outgrown the unit I’ve had at All Points Storage for the last 3 years and stopped in to see Lucia for an upgrade. She cheerfully showed me my options and processed the paperwork. Happy Camper.
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August 2020 by Trump Bad
Customer service is non existent.
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August 2020 by David Routhier
Cheap and friendly