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March 2024 by MyCity703 KingOfCity
Inspector inspected but too busy to do anything about it at 8am in morning when they opened , came back cpl days later he was sick , then tried a 3rd time a few days later , all of a sudden got a new Inspector who apparently hasn't started or something & things haven't been transferred over , how convenient.Wasted time on three separate mornings ! Lady at service desk was nice but that's it !
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March 2024 by Samuel S.
We dropped off my wife's car after 3 lights appeared on the dash including the check engine light. We left the keys in the drop box since it was after hours. I spoke with Ben the next day about the issue and what happened. He kept me informed as they went through the process of fixing the vehicle. Ben was great!This was the 3rd or 4th time we have come to A1 and every time we were happy with how our vehicles were treated and how we were treated! Thanks!
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March 2024 by Ashley Cole
Ben Shabib provided me with an excellent customer experience at A1 Auto Service Center!!!I was greeted and welcomed by Ben as soon as I entered the facility. I shared with him my name and scheduled service time and Ben confirmed my appointment by my last name from his list; I was assured then that he had already been expecting me. I had brought with me a coupon that I received from Mitsubishi and Ben took the time and effort to ensure that they would honor that coupon.As I waited for my vehicle to be serviced in their waiting area, Ben kindly offered me the remote to their TV, but I had already made plans for what I would do as I waited, so I respectfully declined. I think that I also enjoyed more that their TV was turned on to one of those relaxing snowfall and fireplace scenes. It was peaceful. Kindly and with a sense excitement, Ben gave me a breakfast bar as a snack while I waited. I was grateful for his thoughtfulness to consider my hunger as the lunch hour was soon approaching.As my vehicle servicing was concluding, Ben shared with me a few recommendations his mechanic made during the inspection. I was uncertain if my husband would want the changes completed right this moment, so I asked Ben if I may have a copy of the recommendations that the mechanic made. With no hesitation, Ben was happy to share both a printout of the mechanics recommendations, and also sent a copy to my email so that I could further review it with my husband.The total time for my appointment was about an hour and a few minutes in change. Throughout my whole appointment experience, Ben was attentive, supportive, and transparently communicative. I felt welcomed, respected, and cared for.Thank you Ben!Ashley Nichole ColeActs 20:24
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February 2024 by Katie Burton
After several issues with my car and issues with previous service writers I am so grateful to have finally been able to have someone listen and help me figure out the issue. Jacob is amazing and a huge asset. I appreciate him so much for taking the time to allow me to show him the issues and figuring out a solution to the issue.Brianna is amazing always a smiling face when I walk in very knowledgeable and all around amazing.
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December 2023 by Molly Faye
One of my friends recommended me to go to A1 Auto Service Center. I was welcomed in by a wonderful young man up front named Jacob. Jacob was very welcoming and helped explain everything to me and made sure I got exactly what I wanted and needed all in my budget! It took over all about 35-40mins to get all four of my tires! My car is now running smoother than ever and I’m so glad I was able to find good durable tires before any bad weather hits! I just wanted to brag about their amazing customer service. I’ll definitely be coming back and recommending others! Thank you again Jacob for caring so much about your customers!
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December 2023 by Molly F.
One of my friends recommended me to go to A1 Auto Service Center. I was welcomed in by a wonderful young man up front named Jacob. Jacob was very welcoming and helped explain everything to me and made sure I got exactly what I wanted and needed all in my budget! It took over all about 35-40mins to get all four tires! My car is now running smoother than ever and I'm so glad I was able to find good durable tires before any bad weather hits! I just wanted to brag about their amazing customer service. I'll definitely be coming back here and recommending others!
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November 2023 by Tia L.
an hour and 45 minutes for a simple oil change. When they gave my car back to me, my gas gauge was significantly lower than when I arrived at the facility. This is the second time I have gone to them for an oil change per warranty recommendations. I will not be going back.The employees were outside having casual conversation with each other rather than working when I arrived. No wonder it takes so long to get anything done
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October 2023 by tobby whitmore
Went there for a simple oil change in my truck with 70,000 miles on it. Less than an hour later the oil had leaked out in the engine is gone. The jerk offs came up with a hundred reasons why it wasn't their fault. I wouldn't go there for a headlight fixed again
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October 2023 by Kelley Luckett
I took my vehicle in for a state inspection and the inspector failed the vehicle supposedly due to tires. I had a mechanic check it and was told the tires were within requirements. Took it to another station and it passed with no problem. Be careful!
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October 2023 by Kit
Didn't have what I was looking for when I called, but the lady on the phone was incredibly nice and gave me solid advice and guided me in the right direction. Very helpful!
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September 2023 by Judy Sallgren
Jacob was great. Gave me quotes over the phone and, then, kept me apprised of the progress of the work on my car. Good prices. Nice waiting area.Service: Transmission
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September 2023 by Jason Sumner
Can already you all take care of your customers . The safety inspector was gone for the week but the gentleman that helped was apologetic and told us to come in early or make an appointment. Thank you for the politeness unlike a-z auto!
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August 2023 by Trever Seepersaud
First of all, I want to give a big shout out to Winchester, Mitsubishi just purchase a 2023 Mitsubishi outlander. Awesome vehicle love it from the moment I got it also I want to give a shout out to Jacob for handling my service first and second time for my oil change. Jacob is awesome, awesome service and also awesome customer service. I will recommend this place to anyone who’s looking to get their vehicle service a big shout out to A1 auto in Winchester va from Parmanand Seepersaud. Thank you Jacob
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July 2023 by Amanda Lamp
Randy Wright was very helpful in helping me set up an appointment and getting the parts I needed. Very great service I would highly recommend this place!!!
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July 2023 by Mia Lee
They didn't have me waiting long. They were friendly and polite. Jacob talked to me while i was waiting and even was gonna put the tv on for me.
