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November 2023 by Michaela Y.
My truck was absolutely disgusting inside and out and they took as much time as needed with all hands on deck to make it beautiful and shiny again. I truly appreciate all of their efforts and a great job
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November 2023 by Alexander Melville
We have been members of the wash club here for quite some time, as well as using them for the occasional oil change and other work, but I am cancelling my membership today and will never use this business again.I received a notification that they were doing a "Haunted Car Wash" event and we decided it sounded like fun. There were decorations and people milling around in costume as we waited. We were a little concerned that it looked like some of the costumed people were actually touching the cars, but we decided to continue.When we got to the entrance, we discovered that the $30 cost of the event was not included as part of our membership, which was not at all clear from the notification.However, once we were actually in line to enter the wash, things got much worse. The employee on the right, dressed in a gorilla suit, was actually slapping and pushing on the car hard enough to rock it as well as striking the window with force. Even worse, one of the people in the car was clearly very upset and not enjoying the interaction (crying, covering their face) and this just made the employee bang harder and scream back, which obviously upset my passenger even more. As we went through the wash, there was another person dressed as a clown who did the same thing: Banging hard on my car and screaming at a person who was CLEARLY upset and not enjoying the interaction. All efforts to make them stop just egged them on to do more.We were trapped in this event, unable to leave, with people intentionally hitting and rocking my car and, even worse, intentionally working hard to frighten someone who was already obviously panicking. It felt like a violation and assault. I contacted the business to express my concerns, and the response was extremely unsatisfactory. She excused the actions of the employees as somehow “being unable to tell” that my passenger wasn’t enjoying the interaction and blamed me for somehow not stopping them. As if I should have opened my window with water streaming down to tell them to stop. They were told to stop and that only made them hit my car more. This was my last time ever using this business for any purpose. There must be a dozen car washes in the Winchester area, use one of the others.
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October 2023 by Sugar Free
I've been getting car washes here for years and decided to use them for a detailed interior cleaning. I thought it was a bit pricey at first, but I was blown away at the detail and clean I received in return. My car wasn't this clean when I bought it new. Their staff is friendly and accommodating. A well managed business.
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October 2023 by Riskey Outlaw
Used to go there all of the time, but something has changed, and now it is much harder on the vehicles. This last time I went, it ripped the rear windshield wiper off the back of my minivan and scratched it considerably. Had to go buy a new windshield wiper. I have since canceled my wash club membership. The Vaccumes are great though. Very powerful.
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August 2023 by Whitney Boone
Although nothing beats hand washing and waxing your car, 5star is a good alternative if you don't have the time.Overall I have had a good experience; I like that they added more vacuums. The compressed air is a game changer for getting into all the little crevices.Despite paying for a 20-dollar wash, the fender wells never really get clean, and often the trunk and rear do not get as much attention or are left dirty.My only recommendation would be to include a pre-spray.Overall a good experience, good customer service, would recommend.
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August 2023 by Bink Stewart
I paid for the extra interior cleaning and was surprised find that they did not vacuum in seat cracks, left dust on the inside of doors, and generally did not clean the interior thoroughly. This was after a nearly 30 minute wait. The exterior wash was great, but save yourself the disappointment and money and just do the interior yourself. Would not recommend.
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August 2023 by Nick Cyr
I like my wave in and check in people. They are friendly with smiles. I unfortunately didn't care for the detailing. They must have got some oil or wax on the rag, then used the same one for my windshield. I couldn't even see on the road, especially if it rained. It's why I dropped back down to the basic 20 a month, hope that helps the owners to know this.
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August 2023 by Noah C.
they claim it is unlimited. try and get your car washed more than 3 times a day. you'll run out of unlimited washes. tempted to sue them over it but it's not worth it. don't claim it's unlimited if it isn't. also don't force people to get the outside of their cars washed if they just need to vacuum out their car. I do rideshare and I like to keep my car clean inside and out. i will say they have some of the best vacuums in winchester most of the time. the suction is good. as long as their bays aren't all full. maybe make the spots wider or enforce conscientious parking. people will park purposefully close to one side so there really isn't enough room for both of you to vacumm out the same side. Jason/Josh (sorry man) is their best employee he's always happy to help and doesn't act pompous. they have two employyees who are just jokes. You come to them with a problem and they give you a run around or just walk away and leave you alone completely. The lady in the office is nice and is mostly helpful. I stand by my rating. It's not the worst car wash. But if you are looking for a place that Goes the extra mile. keep looking.
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August 2023 by Sherri K.
Unfortunate that the car wash caused damage to my vehicle, and they do not want to pay for the damages. The brush got underneath my roof rack rain guard and ripped it up but they are saying because there was paint chipped it has pre-existing damage and will not be covered. STAY AWAY FROM THIS CAR WASH
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July 2023 by Karinne Brown
Really impressed!We haven’t been diligent with cleaning our suv during the summer, because it’s been so hot. We figured we would check this place out and pay for the inside & outside cleaning - it looks AMAZING! The staff was nice, the waiting area was clean & filled with goodies, and the service was fast. We will definitely be back!
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July 2023 by Daniel F
Went in to get the front side windows of my new car tinted! Excellent description of what to expect! Excellent job!! Excellent details of what to expect!!! This was my third vehicle they did!! Great place!!
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July 2023 by Daniel Ashwood
I highly recommend 5 star auto for any car needs. I’ve gotten a full detail with my previous car and they did a great job getting stains out. My car looked brand new. I also recently got the windows tinted on my 2023 Forester Wilderness and they did a fantastic job and are very reasonably priced. They had my vehicle done in about 2 hours!
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July 2023 by Issa Rishmawi
Great customer service!!!! Easy scheduling of service, drop off of my vehicle was quick and smooth. Tinted only my front driver and passenger sides windows, they did a great job and even detailed my doors to show the high level of customer service and quality. This is the second time I’ve utilized their services and have been extremely happy with it. Highly recommend this company.
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June 2023 by Dave Horvath
Super friendly and courteous. Their work with window tinting is perfect. I’ve done three cars with them and they all turned out great. Prices are very reasonable and they carry ceramic tint. I only wish they would build in an accurate scheduling software onto their websiteService: Window tinting
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May 2023 by Sharyl Covey
All of the employees were very friendly and kind, and they did a great job on my car. The interior looks brand new! Thank you so much. Would highly recommend.Services: Auto detailing
