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April 2024 by Ben Quan
Amazing service from the blonde girl, she helped me a lot.
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October 2023 by Harvey Nelson
They were friendly and informative and invited my grandson to help put his skateboard together. A good experience.
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August 2023 by Gregory Wright
I barely write reviews but this zumiez is worth my rating. Cool, helpful, and really good stuff inside to get. Amazing time shopping thanks to them, they're so cool. Recognize Cam for his amazing customer service skills, and the rest of the employees inside. They're super chill and helpful.
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July 2023 by Spix Weltschmerz - Puckett
Expensive for the kind of stuff they have
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April 2023 by lex
we stopped in Zumiez (Patrick Henry Mall) which isn't event a store id usually go into and the employees were all so nice and helpful especially Landon. He was so kind to my 8yo son (who made sure to walk past the store and say goodbye when we were leaving) Landon apologized for a box in the store that I wouldn't have even paid attention to had he not said something and was just overall kind even though we were just browsing. I was really trying to find something in my budget for that day just to buy because of the their positive attitudes and I really intended to purchase things in other stores more that I didn't buy because the employees appeared more interested in doing anything but generate salesId def go back to Zumiez, specifically this locarion.
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March 2023 by J. W.
Premium outlets in Williamsburg. Will has the best customer service. Very friendly very helpful, naturally just a kind guy! Good Job will! Customer service can take a company a long way!!!
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January 2023 by Marvin Wagner Jr
Terrible customer service, kids joking behind counter vaping, im for certain not a nicotine vape as one of the employees coughed in my child direction, question about a item smuggnes behind one employees answers
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January 2023 by G Land
This is supposed to be an outlet store and the prices aren't very cheap or outlety be honest I gave this store a four because the employee inside of young man was very hopeful kind and I made you feel welcome he gets 5 stars
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December 2022 by Olaya
RACIST STORE AND MANAGER/ ZERO STARSStore #414 manager Bradley H. On November 27, 2022 my teenage son and I. Were shopping at your Williamsburg VA outlet Zumiez store.We enter the store which was empty no customers only two caucasian sales associate, one the manager Bradley H. As we enter the store, Bradley complemented my son on his jacket and his pants. He said he really liked his jacket and it was cool. As we walked around look at items. Bradley continue to follow us around in a harassing manner. He never left our side as if we were a threat to him or were trying to steal something. We spoke and remain friendly the whole 5 to 10 minutes while in the store. I felt uncomfortable, so we left without purchasing anything. As we walked away about 2 to 3 stores away from Zumiez. The sales associate came running behind my son and I, and ask did we pay for his jacket! He told me his manager Bradley told him to chase behind us to make sure the jacket was not stolen. I was profoundly embarrass and upset so I returned back to the store to confront the manager Bradley. I explained to Bradley. He know my son had the jacket on when he entered the store, because he complimented him on the jacket as soon as we entered the Zumiez store. Which confirmed he wore it into the store. I continue to explain we were the only customer in the store for at least 5 to 10 minutes shopping and you kept following and harassing us. We were both empty-handed with no shopping bags. We were not acting suspicious or were we a threat to anyone while in the store. I was shopping, and you know for a fact I was not stealing.I informed Bradley that I will be filing a complaint for racial profiling and harassment. Also for reckless endangerment of an employee, by asking the sales associate to approach a customer after they have exit the store. He put his life a risk . I could’ve had a weapon and he could have been hurt or killed.Your manager Bradley H at store #414 racially profiled and harassed my son and I because we are African-American. Due to this bluntly racial profiling, you have lost a customer and I would definitely spread the word around my African-American community. We will not support a company that does not respect or value African-American customers.
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November 2022 by gabe segovia
New employee on her 2nd day was super sweet and very helpful! ☺️
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April 2022 by Robin Haynes
Staff was very helpful and knew exactly what I wanted without trying to oversell me other items I wasn't there for. And they have free stickers!
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December 2021 by Sean G
So here's the problem with this store. I've been going to zumiez. For a very long time I knew the original store manager for years I've had excellent service for years until now. There were three gentlemen at. This store. Nice guys but very unproductive and unprofessional they were on there phones for 20mins before one of the gentle men asked me. If I needed help I said yes I'd like to look at grip tape so I was like OK. They the other gentlem including the store manager was still on there phones cracking up and laughing. And having a grand time when they should of been working but clearly from lack of training the store manager was rude. And they didn't even replace my grip tape. They made me pay and I went home empty handed cause they were too lazy to take off the old tape. And help install the new tape. Then the manager. So bruptly said come back on new years eve and pick up your board. I was. There. They were closed I went back the following day. And the day after that. Then I got to the point where it was. Becoming a problem and I walked in asked for my board. They gave it to me and it wassnt installed right this falls directly on me as a customer and makes them look like they didn't care about the customer it may be a little purchase but. It meant somthing to me zumiez inc. In California I'm. Quite dissatisfied with the way. This store was run. And I will never be shopping. At your store again if this is the way you guys. Treat. Your clientele. Especially a client. That's been shopping there since he was 8 its a poor way to show that you guys are willing to train unexperienced. People in this. Job to run a hundred thousands dollar store quite pathetic will be telling my buds in cali and from the other States. If they need somthing done. To not go to you guys cause you guys. Are unreliable even with the most simple of things
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December 2021 by Sellout Original
sure it's expensive but I had the perfect experience building my first bord and I loved the employee who helped me and I feel ashamed to not remember her name but she was genuinely the best employee I've ever met
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December 2021 by Natalie D.
Located on the edge of Williamsburg Premium Outlets close to the Food Lion shopping center, this Zumiez is much larger than the last few I have seen in malls. There is no military or other discount offered here as at other shops in the outlets, but they do have their own sales. This holiday season, buy one get one 50% off pertains to most of the store's hoodies. This is definitely a shop geared toward young men and women, especially those interested in skate culture. Santa Cruz and Thrasher are featured brands here, along with YouTuber Danny Duncan's line of "Virginity Rocks" gear. Fun socks can be found at a reasonable price. The hoodies aren't cheap at full price but the teen in your life will love a gift or gift card from here. Friendly, helpful staff with a well-organized, clean store. If the correct size or color isn't available for the customer's desired purchase, staff will order online sent to customer's home free of charge without shipping or delivery fees. Masks are required regardless of vaccination status December 2021. The store was not crowded at midday Friday.
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September 2021 by Diane “Dianimall” Krassner
Sadly, I didn't buy anything this go around, but there were some really cute tops and bathing suits, oh and there were mushroom socks! We were waiting for our table at Ocean's and Ale and already spent a buttload this weekend or I prolly would've bought something. Mix and match bathing suits are but one get one half off. The staff were great, very helpful and not pushy at all.
