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March 2024 by Ingrid Williams
Suzan was a great help for me and my husband to be. We thought the process is going to be lengthy and difficult and she gave us a great discount. Thank you Suzan.
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March 2024 by Lainey Lowe
Words cannot express how grateful I am for the associates at this store. Lillian and Lydia were both absolute joys and really made my day.After a terrible experience at my local Zales store, I stopped in here on a whim during a day trip to the area to resolve an issue with my graduation ring. Lillian was dedicated to making me feel valued as a customer. Despite all that was on her plate, Lillian worked quickly to resolve my issue and set me up with Lydia, whose super friendly and positive demeanor brightened my mood considerably. It meant a lot, especially considering how frusturating my previous Zale's interactions were when dealing with this jewlery piece that is very sentimental to me.Beyond this, the store is clean and organized and stocked better than many others-- especially for being an outlet! Their prices are unmatched, especially combined with their warranties. These associates are genuinely helpful, too-- they arent just looking to make a sale.
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March 2024 by Geez Up
Helped me out and made everything go smooth good customer service
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March 2024 by Itrish Scott-Brown
This Zales always has great deals, good quality jewelry, and an amazing staff. Lilian specifically has been very helpful with my purchases. She is always kind, respectful, and educates you on the best decisions available to you. Julie is also very pleasant and helpful. Highly recommend this place!
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March 2024 by Nikole Darby
Lillian was very patience with me looking at different rings. She was very knowledgeable. If it wasn’t for her I would not have brought the ring I brought. She made sure I didn’t overlook the kind of cut of a diamond I liked. She was just absolutely wonderful.
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March 2024 by Chloe Strong
Chuck at the Williamsburg location was AMAZING. He was a huge help to all of our needs and questions along with inspecting my wedding set. We are from out of town and we wish we had someone like him at our local Zales!!
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March 2024 by AsiYah Abraham
My experience today was one of the best jewelry shopping ever. When entering the store, I was greeted immediately by a very pleasant and knowledgeable sales person named Susan. She listened to what I was looking for and did not try to over sell me something I wasn’t looking for. I look forward to going back and having her as my sales person again. If you’re looking for something special stop by Zales Outlet and ask for Susan.
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March 2024 by Walter Dupree
Greatest service ever
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March 2024 by Casey Melcher
Absolutely amazing experience. Helped by Julie and Chuck. Both were incredibly helpful and not pushy at all. They both seemed like they genuinely wanted to help us find what we were looking for. Would recommend anyone to shop here!
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February 2024 by bishal bhandari
Julie, is a great person she knows what customer is looking for and what to show and details. Recommend her strongly
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February 2024 by Misses DeeDee
The sales lady was counting my jewelry and told me, I could turn in my gold if I got broke...
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February 2024 by Jennifer Strain
My husband bought my 28th wedding anniversary ring here. Love it!!
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February 2024 by Lita Suttle
Excellent service. Hands down the best old lady in the jewelry game.
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February 2024 by Sonya Williams
Julie was fantastic very helpful
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January 2024 by George Gibson
Decent prices
