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July 2024 by Steven Bailey
John has been more then great. Very helpful
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July 2024 by Cliff Howell
Service was great and on point.
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July 2024 by David Gibson
Here is a pic of the phone that was stolen from me! If James is trying to help you, find another associate. This guy literally stole my phone. I was supposed to get a credit on a trade in that I fought and fought for, turns out corporate never recieved the phone i "traded" in. The bottom line, verizon didn't honor it and I'm out a phone I traded in and they never gave me anything for it. Literally handed someone my phone for nothing. Hope you enjoy my phone you stole James. James, you know who is leaving this review, it's been a while but you remember. Remember, "the system is down" "we can't give you a receipt" but you had no problem letting me leave with a new phone without a receipt, like this is normal. You had NO problem taking my old phone. Why did me paying for my new phone get fixed immediately! but me getting reimbursed for my old phone just couldn't be fixed? Anyways, WARNING. DO NOT DEAL WITH JAMES! Feel free to contact me to resolve the issue anytime Verizon. I'm still waiting.
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July 2024 by Nan Piland, Realtor
The service at this location is always on point.
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July 2024 by Aubrey George
Upgraded phone. The sales person kept pushing to get me to sign up for this and that. Add protection to the phone, etc. I told him No many times. He was visibly mad that I would not sign up for protection on my phone but I did not want it. We finished the process, got my new bill and all is good. The second bill I have shows an added protection plan to 2 phones on my plan that I did not authorize. I went into the store to resolve and they said they can’t help me call customer service. After an hour or so with customer service they fixed my account and noted that a person in store added protections plans onto both my phones as well as hot spot upgrades later on and they would report this to higher ups. They fixed my account but I spent 1.5 hours on the line with customer service and worried something like this will happen again.
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June 2024 by FRANCK FLO
A super nice place, super clean and with good service
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May 2024 by Lacrystal N Kidz
They are lucky I even have to give a star!worst customer service EVER!My boyfriend and I walked in and was greeted immediately and were told
That we would be up next!As we waited, we watched the employees finish up with their guest and gathered together to laugh and joke as we still waited.As irritated as I was,I didn’t say anything because I know how my temper is!!So finally someone noticed us and yelled at the other employees for not helping us!This hungry hippo of a girl with a puff ball and dry edges said “we were
Trying to figure out if someone had them “..I guess common sense isn’t so common because wouldn’t the right thing to do would be to ask if we’ve been helped? And all this just to
Get told to call customer service.i can’t stand Verizon and yall need better employees and not a circus!!never returning to this location again! Thank God I kept my mouth shut!!
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May 2024 by Elwood Gregory
They don’t know what they are doing
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May 2024 by Kevin Foley
Horrible experience at this Verizon location. Got a new phone recently and the gentleman who helped me was knowledgeable and speedy. However, that positive experience went out the window when I tried to drop my old phone off 2 weeks later. I gave it to my wife as she was out running errands anyway. They told her she couldn’t hand it in because she’s not an account manager. I had her call me and the phone to them so I could give verbal authorization that she could return the phone for me. They still said no. They said I am required to return it or to add her as an account manager. All to… yes, simply return a phone. Gentleman who I spoke with on the phone was crass and short. Won’t be coming back here. Absurd.
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April 2024 by Hector Davila
The young lady that help us with our purchases was very helpful and knowledgeable
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April 2024 by Sophie Genevieve Lowe
I have visited this three times establishment and each times have been unsettled by the very rude workers. This past time on 3/15/24 the worker replied to a question, but neither my husband nor I could hear him over the loud music playing in the store. We asked him to repeat what he said and he became visibly angry and replied sarcastically “As I said,” with great disdain. All customer service I’m sure is quite difficult but I’m disappointed at the pattern if rudeness from this shop. I would not recommend if you need any assistance.
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February 2024 by Samuel shaffer
I do not do a lot of reviews but I had to because of the piss poor treatment my wife and I got from one of the employees that worked on the closing shift on Sunday Feb 11th.My wife and I got came to this location at about 4:45pm. We spent about 45mins with customer service prior to our visit trying to fix my wife's phone which wasn't receiving cell service.The young man we dealt with at first wasn't too bad in helping us but there was a problem in which he wasn't able to help with further and said we can go through customer service again.What got my wife and I upset was he explained they were closing soon and that we would have leave at closing rather than extend us some sort of grace period even if it was only 5 mins. We felt rushed and unimportant.Meanwhile, there was an elderly customer who was being helped in the nicest way possible by another employee and he made sure she was good to go. She left 9 MINS past closing without the hint of a rushing from that employee meanwhile the guy who was suppose to help us, only checked on us ONCE after 4:50.Not to say we apologize for anything or merely just to check in.In the end, we found out it was a bad SIM card which was done through phone customer service representative.She was more helpful in the 5 mins she took on the phone then the actually people in the store.We left unhappy and disappointed. And I made sure to let him know about it.I honestly wish had gotten a name but I did not.This is not an indictment of the entire staff but specifically one employee.Hope he learns from this and treats customers better.
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February 2024 by Rosa Graham
We stop today to get an upgrade unfortunately I felt the young lady did not put an effort to help us . Her demeanor was like I don’t feel like helping you. She also seems clueless on the iPhone products. So we left and purchased what we wanted online. I felt she could have offered more options to make the sale in the store. It's all about customer service.
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February 2024 by Rachael Ray
This claim is in refernce to a claim filed for my Samsung Galaxy 23 ultra. I spoke with Dwight through customer service number who "commited fraud." according to a Verizon manager by adding total protect to my account. I have spent 6 days and spoken to several people at verizon, one manager lied, alot of people were clear how much they dont care. I have not had the ability to work from my phone. Lost wages, time spent, miles driven and Asurion I have also spoken to several times. I was told by 4 people my reimbursement check had mailed It showed completed on their end. Turns out Rachel in tier 2 admitted 5 min after I was told it shipped Tuesday when 10 min earlier Sandra told me it shows delivered. That yes every single person I had spent over 12 hours with over the phone for 6 days lied. phone had lied and my check was mailed yesterday and I would not see it till Monday. So after management claims fraud was commited, Asurion says i am being scammed and that call could be used in my favor during arbitration, pay my bills via autopay, which i am still being charged for although it dosent work and i have full insurance. This is not what I would have expected given the length of time I have been with Verizon, but I would never stay with any company who values customers so little. Shows zero care for them not being able to replace or offer any help until Asurion check arrives which was all lies to. I have documents for every call. I am cacelling 5 years of Autopay business 5 years of loyalty means nothing anymore. Very sad.In response the the owner who responded. Please see review left under Newport News Jefferson Ave store in response to your response. And to bring attention to the one employee who showed remarkable skill in trying to help me. Again, Kade was fantastic. The CEO of Asurion took less than a couple hours to call me personally on a Saturday morning. I am hoping to receive a call from you personally this evening as this went as high as a corporate assistant manager could go and he was as shocked as I am at how long term "valued" customers are treated, and clear fraud and illegal and unauthorized charges and changes to my account were not even denied and lies repeatedly from all levels of CS including managers. My phone number and name is the same in your system. If I do not, I had already planned on filing an arbitration claim and will hope to save others from this completely illegal and unethical experience.
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January 2024 by Marty R
Quick and helpful service.
