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July 2025 by Daniel Mireles
I was visiting the Richmond/Norfolk area on vacation from Austin, TX. The reason was for the major amusement parks in the area. I had bought a lot of souvenirs from the parks that would not fit in my suitcase for the return trip. I was very nervous about shipping all my souvenirs back home because they held a lot of personal value to me. The representative in the UPS Store helped me with exactly what I needed. Sadly I do not remember his name but he was very accomodating. I brought all my souvenirs in a huge mess of a pile but they organized it all & packaged it perfectly. Everything in my package arrived safely & in a timely manner. They packaged it better than I believe I would have, which is great because it seems as if they cared about what was in my package as much as I did. I will definitely be using UPS to ship my packages going forward in the future.
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July 2025 by Amanda M.
I witnessed the employees screaming at another customer. I will never come back to this location. It was horrifying.
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July 2025 by Daisy Dawn
Absolutely HORRIBLE customer service. Very scary experience.
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May 2025 by Noelle \u0026 Germaine Langhorn
Super friendly and quick, clean store and nice atmosphere
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May 2025 by Theresa N.
I mainly visit for Amazon returns, and the process is always quick and easy. The staff has consistently been friendly and efficient, and I’m usually in and out in no time. My only complaint is the parking lot, it can be a bit frustrating, but overall, the location is convenient and reliable.
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April 2025 by Sandra Eatmon
Have used this location numerous times and they are always friendly, courteous and professional.
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April 2025 by Sharyn Ford
Wonderful experience. Patty, the assistant was caring ,efficient helpful in explaining things. Will contine to go back to UPS for my shipping needs.
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April 2025 by Tyshee Gardner
The staff were friendly and knowledgeable. The store was very clean and service was a breeze.
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March 2025 by Arthur Wolfson
Always very courteous and helpful staff at this location
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March 2025 by Carol Orrell
I think they are pretty responsive to the wide swings in numbers of customers throughout the day. They try to not keep people waiting too long.
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March 2025 by Will Lumpkin
Very polite and very quick and good service
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February 2025 by David Hand
Very efficient, associate looked up when I walked in and came to my assistance. Quickly and efficiently handled my Amazon return.
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February 2025 by Marc and Donna
Please be kind and patient to these sales associates when returning Amazon packages because they ARE ONLY THE MIDDLE MAN for Amazon as I learned today. So this was the first time I had to go to a UPS Store to return an Amazon item. Fortunately, I arrived when they opened so they hadn't been inundated with customers yet. Crystal took my item, and gave me my receipt, and thanked me. I started to ask her questions, and she kindly answered them to the best of her knowledge. Meaning that she can only tell you what she knows. Basically, UPS will fill up a box of Amazon packages and when it is filled up, it is shipped to a warehouse, and from there it is sorted to the proper facility. They CANNOT TELL YOU when your package will arrive at Amazon because they DON'T KNOW. I understand now, and hopefully this information will help others understand as well. Thank you Crystal, and Elise (store manager).
Your patience and kindness was much appreciated. :-)
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December 2024 by Oguzhan Guler
They really fast and friendly
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December 2024 by Maria Luna
Bad customer service horrible!!!
