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October 2023 by Hardeen H.
If you want to be ripped off, life threatened, and abused, then this is the store for you. Due to the incompetence of the store employees including management employees Kyle, Tammy, Denise and Store Manager Kevin Keene, and District Office employee Tariq, we now have a credit card bill for $2774.95, and have no Goods or Services. Now they are lying to the credit card company and local law enforcement that they already issued checks instead of credit card credits, or gave us gift cards - they can't keep their lies straight. For weeks they have no idea how to reach the Regional Office! We'll update it later, when we will explain that no one should ever have them do a delivery or installation by their "so-called" Third Party!
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July 2023 by Leon F.
I have a pending complaint about their 5 year appliance service. I have had multiple communications and escalations. My final comments will be posted once my issue is resolved. The Manager has reached out to me snd promised a result by tomorrow.
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May 2023 by Kelly R.
Stay away. (1) I bought a dryer for an existing propane hookup [with delivery and installation included in the promotion] (2) The dryer was delivered fine, but the delivery person said they can't install propane -- by state law -- and that Home Depot is not supposed to be selling propane dryers anymore. (3) Home Depot refused to take the return because they said it was "buyers remorse" and (4) I had to hire a third party to install the dryer at an additional cost of $300.
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December 2022 by Carolyn A.
Thomas and Lisa in Home Depot's Garden Department went beyond normal service helping me pick and cut the base of a Christmas (so it stood even.)They were professional, patient and helped me fit the tree and bulky insulation, into the car.Thank you HD for hiring, training and retaining excellent people like Thomas and Lisa!
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November 2022 by Nick P.
These five stars are all for Shirley at the Pro Desk!Man, it is great watching someone who is ace at their job. I had a weird piece of crown molding I was trying to match, with some old outdated serial number on it. She knows her system extremely well, and jumped right in, calling all sorts of different departments, finding out the current manufacturer's new name, and checking stores all over.It was like hunting for the Ark. I thought at one point she was going to pull out the Staff of Ra and wait for the sunlight to fall upon her rolodex. As it turns out, this stuff is unavailable, but I can safely put the search to bed, given the thoroughness of her efforts.Oh, she was simultaneously training someone on this whole procedure, with remarkable ease. Keep rocking the Burg, Shirley.
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November 2022 by Joe W.
Home Depot Washer/Dryer Installers - Error after Error.Note that big box stores like Home Depot do not have their own installers; they "sub out" (hire a third party) to deliver and install your appliances.We purchased an expensive ($2,400) General Electric washer/dryer combination. We have no complaints about the appliances - the 1 star is a result of "multiple" installation errors by two different Home Depot installation teams. After repeated installation errors by different Home Depot teams, the apologetic appliance manager at our Home Depot opined that they are at the mercy of substandard installation contractors. Here's what they did wrong: 1. Install Error #1: We had to pay extra for additional hoses since the dryer has a "steam" setting and requires water input. They brought the brand new hoses and left them in the unopened bag laying in the laundry room. When I called (10 minutes after they departed) the lead stated that "Well, most people don't like the stream setting". I stated that we paid extra for the dryer with steam and the extra hoses and Y adaptor, and with an irritated tone he asked "do you want us to come back to install the water to the dryer"? Of course we do. They came back and installed the hoses. 2. Install Error #2: We found that the washer's cold setting would not work, and (after a lot of back/forth) it was because the installers "reversed" the hot/cold hoses, even though Hot/Cold input is clearly marked on the washer. Before we realized this error, we contacted Home Depot, who advised that we should contact GE (Warranty issue). The GE tech called to say that he "guaranteed" that the hoses were reversed, based on the symptoms, and it was not a warranty issue, but a bad install. We went back to Home Depot again to speak to the appliance manager, who arranged another visit by the installers (which now leads to install error #3). 3. Install Error #3: Home Deport arranged for a "different" installation team to check the washing machine hoses. They "looked" behind the washer and said that all is correct and the GE Technician was wrong. They are certain something is wrong with the washer. If they had simply "traced" the hose from the spigot to the washer they would have found it was reversed, but they did not do that.Back to GE warranty folks, and (now a month or so after the washer was installed) the GE technician (John, who was excellent) visits, and within a minute shows that Home Depot had the hoses reversed the whole time. He reverses the hoses and all is now well. We went back to speak with the appliance manager at our Home Deport, and he apologized and thanked us for letting him know.
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October 2022 by Taija W.
Please do not purchase tile installation from Home Depot. They use Romanoff Renovations and they are the only flooring installers. I have been dealing with a bad tile install over over a year now and keep getting the run around from Romanoff and no help from HD. I was planning on getting carpet after the tile was complete but I will never purchased another thing from HD. Please read the Better Business Bureau complaints for Romanoff renovations before purchasing installation service from HD.
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July 2022 by Eric W.
I went into Home Depot today with my Milwaukee drill that caught on fire in my hand after one month to exchange it with my receipt. The girl at the return counter was very friendly and I understand it's not her fault and that her hands were tied so this is it no means directed towards her. Upon arriving they basically told me that I had to mail the drill in to Milwaukee in order to have it replaced even though they had the same drill in stock. I switch to Milwaukee thinking it was a superior brand but it's certainly not superior customer service back to the 20 V DeWalt I go. What ended up happening is I ended up taking my receipt and leaving the drill there and told him to put it on display as a warning to customers that I didn't have time to send it back. Really disappointed in Milwaukee's customer service!
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April 2021 by Brian P.
Terrible customer service. Trying to get $2,000+ worth of washer & dryer delivered and installed has been a nightmare. Canceling and getting a refund has been even worse. So many third parties is the mix, no one takes responsibility. Do not recommend.
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December 2020 by Henry H.
Lost a customer for life. We ordered a gas dryer. They could not do an install for more than a week. We arranged with our own contractor to do the install tomorrow. The dryer was delivered today, but they were delivery, the would not disconnect and remove the old one, in spite of paying for it. So, one crew delivers the dryer, then someone comes to disconnect the old dryer and hookup the new dryer, then someone, much later comes to pickup the old dryer. Wow, this is way to complicated and was never disclosed.
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July 2020 by Natalie D.
I came to find some masks after seeing a posted Yelp photo of them at Home Depot. I was able to find them as well as a very nice cooler for summer. The gentleman who helped me was willing to take time to help me find the right size cooler for my needs. He also assisted me in getting a 10% military discount, which one can do by registering in the store or online. Curbside delivery is available during the COVID crisis. Employees are all masked and social distancing and hygiene practices are enforced. I feel safe in this store and the employees genuinely want to help customers.
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June 2020 by David H.
These 5 Stars are all due to Cecil. I bought a mower and a grill just now (I'm still in the parking lot). I attempted to buy a grill in the box because I knew it would be a tight fit in the suburban. They didn't have any in the box so Cecil was in the parking lot seeing me struggle and offered assistant not once but twice! I tell you what I'll be coming back just for that alone. Thanks Cecil! Home Depot you've got a good one!
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May 2020 by Caleb J Haynie
Very disappointed with Home Depot today. I bought almost $2,000 worth of supplies like lumber, plywood, 4x8 siding sheets, 4x4s, concrete, etc. These are to repair an old shed and build a privacy fence. I asked for help loading it at least 4 times and they said they would. Yet no one did. Thank God another customer helped me load the 16 sheets of plywood. Not one Home Depot employee helped me though. They helped everyone else but not me. They will not be getting any more of this guys business except maybe for returns!!!! Absolutely atrocious customer service. Very disappointing because now I will be going to Lowes and I hate going to Lowes.
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February 2020 by Grace Parisi McArdle
First of all they can fix their handling of customer service. When I purchased my new dishwasher, I was told that I wouldn't have to pay for install and hauling away of the old unit due to a special that was being offered. When they delivered my dishwasher I was told that installation was not included as the sk# was for delivery only and didn't include installation. I called Home Depot and paid $160.00 for the install. When the old dishwasher was left in my driveway I assu
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January 2020 by bella m.
The staff at this location prove heads and shoulders above those employed at the various MD stores in DC suburbs from where I relocated a few months ago. At this store reps don't head in the other direction but actually seek me out to be of assistance. Tim in electrical has been there for me to help ensure I got the right stuff for our garage door installation and he set me in a good direction for having a chandelier rewired. On my last visit, Dylan in window treatments was tops on store offerings and product lines for blinds/shutters. Always a pleasant experience at this store.