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April 2024 by Mrs Lisha
My husband and I were in the market for a new mattress and stopped by this location. The sales associate was great he educated us and helped us choose a very comfortable mattress. However, the mattress that was delivered feels absolutely NOTHING like the one we choose at the store. Its really hard and uncomfortable. Im so upset about this, as we were so excited for our delivery today. The mattress at the store was amazing but this one feels terrible. There is nothing that I can do about it because my old mattress is gone and Im basically out over 2k for mattress that I hate.
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February 2024 by Rich Wilkins
Very friendly service. In and out in under 30 minutes.
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December 2023 by Nickoli McCoy
I had a bed delivered and the driver ran over our well, the company took responsibility outright and made good on their promise to fix it. There are very few companies these days that are honest and responsible and this is one of them. Any mattresses I need in the future will be from them.
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July 2023 by Tanisha J.
I had a wonderful experience buying a mattress from The Original Mattress Factory. Thank you so much, Ken!
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May 2023 by William Hederer
Ken was amazing to work with. I had originally picked out something online. He convinced me to come in and try the different options which enhanced my experience ⭐️⭐️⭐️⭐️⭐️ ??Thank you Ken!
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November 2020 by Terry F.
Tom, the manager, went to the extreme lengths to make sure a mattress and adjustable base purchase, delivery, and set up went flawlessly. There were several factors that made the logistics of getting rid of the old bed and base and bringing in new bed and base complicated. Lucky for me I came to the store.
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February 2020 by Jenna Winthrop
Even though my husband dreaded going mattress shopping, we had a great experience at the Original Mattress Factory! Great customer service. They will answer all your questions without pressuring you into making a purchase that day. We will return!
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January 2020 by Jack L
If you’re shopping for a new bed, you might want to head straight to The Original Mattress Factory (across from Walmart in Williamsburg). I had the best shopping experience EVER recently. The Salesman, Tom McDaniel, was extremely professional, thorough, and not at all pushy. His follow through from start to finish, can’t be beat. And, their prices are very competitive. I’d visited four other mattress shops who tried to “hard sell” me, so it was a delight to find Tom. Their products are made nearby in Virginia Beach. I’d highly recommend working with Tom at The Original Mattress Factory.
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January 2020 by Barbara Hain
A pleasant experience. Knowledge salesperson who was extremely patient. Love new bed.
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January 2020 by jack menge
great experience!! store employee took time to talk to us, discuss needs & sleep habits& take us through your mattress offerings. we would send friends to your store and we will be back for any future mattress purchases. carl and susan menge .
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December 2019 by Carole Lynn Duffy
We are thrilled by the service we receive from Tom at the Williamsburg store. He knows his product and does a fantastic job recommending the perfect mattress for every need. We love all three of the beds we've purchased from Tom - and we are truly grateful for the care he shares with us.
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December 2019 by betti cushing
Have bought from Original Mattress Factory for years and love their mattresses and the fact that you can flip them.
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July 2019 by William Gallagher
Very professional and very knowledgeable about sleeping needs.
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June 2019 by Lawrence Comdeco
The mattress I purchased was fine. My problem is that I had paid to have the old mattresses hauled off . The salesman said they had to be "sanitary". When the delivery people came they refused to take the mattresses because the box spring had torn fabric and the mattress had a small stain on it. It is very difficult to dispose of old mattresses. I have two more sets of mattresses to purchase this summer but it will not be from the Original Mattress Factory as I feel like I was misled.
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May 2019 by Elaine Wasserman
I was thrilled that this company did everything they promised. Called day before with 2 hour window. called day of 30 minutes ahead and delivered and removed my old mattress with efficiency and courtesy. Highly recommend
