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May 2024 by Able Grant
I have been meaning to write this review for some time. BLUF: If you have an Original Mattress Factory mattress from an earlier time that you were satisfied with (for me that was 2002 and 2011) , you may not be happy with the product that you get today (for me that was 2020). MY STORY: I have purchased 3 mattresses from the OMF. First was in 2002 Orthopedic Luxury Firm D and it is a queen size. I use it for about 9 years and it hardly shows any wear. I still have it on a guest bed. It is a great mattress. I would rate it 5 stars. Second purchase was in 2011. I purchased an Orthopedic Ultra Plush California King. I used it for about 9 years and it too shows very little wear. I still have it on a guest bed. It is a great mattress. I would also rate this mattress 5 stars. The third mattress was purchased in Spring 2020. This was the very beginning of Covid. It is also an Orthopedic Ultra Plush and it is a King Size. This mattress I have a problem with. The first thing I notice about the mattress was in the store showroom, the sides of the box spring and sides of the mattress were not covered in the same material as the top and bottom of the mattress. It is obviously a cheaper material. Other than thinking that the OMF was starting to cut corners on quality of the side coverings, I thought no big deal. My previous mattresses (2002 and 2011) the material was the same on top, bottom and sides. Additionally, when I made my purchase, the associate had me sign a disclosure about how much of human body impression is acceptable for normal use and wear. I think the impression amount was a 1-inch impression. My previous purchases, I do not recall having to sign any such disclosure. I think the 2020 mattress came with 10-year warranty. The first-year full replacement if there was a problem that met their criteria for replacement and prorated for the additional years. I contacted OMF in the 11th month of ownership. I had more than a 1-inch body impression. I was told I could bring the KING SIZE mattress back to the store (YES! tote it back to the store!) and they would look at the body impression and cut it open to verify construction. So BOTTOM LINE is, NO I did not load the KING SIZE mattress in my truck and take it back to the store for inspection during the height of COVID. I very recently moved this mattress into my guest room, and I am now sleeping back on the 2011 mattress. The 2020 mattress looks worn out compared to both the 2002 and 2011 mattresses. It is noticeably less comfortable than the 2011 mattress. Full disclosure, I don't work in the factory, but from my experience the quality of materials used in manufacturing has changed and not for the better. I will not be buying a forth mattress from OMF. I will look at other options. I apologize for the length of my review, but everytime I see their commercial on TV it rekindles memories of experience.
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April 2024 by Mrs Lisha
My husband and I were in the market for a new mattress and stopped by this location. The sales associate was great he educated us and helped us choose a very comfortable mattress. However, the mattress that was delivered feels absolutely NOTHING like the one we choose at the store. Its really hard and uncomfortable. Im so upset about this, as we were so excited for our delivery today. The mattress at the store was amazing but this one feels terrible. There is nothing that I can do about it because my old mattress is gone and Im basically out over 2k for mattress that I hate.
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February 2024 by Rich Wilkins
Very friendly service. In and out in under 30 minutes.
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December 2023 by Nickoli McCoy
I had a bed delivered and the driver ran over our well, the company took responsibility outright and made good on their promise to fix it. There are very few companies these days that are honest and responsible and this is one of them. Any mattresses I need in the future will be from them.
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July 2023 by Tanisha J.
I had a wonderful experience buying a mattress from The Original Mattress Factory. Thank you so much, Ken!
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May 2023 by William Hederer
Ken was amazing to work with. I had originally picked out something online. He convinced me to come in and try the different options which enhanced my experience ⭐️⭐️⭐️⭐️⭐️ ??Thank you Ken!
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November 2020 by Terry F.
Tom, the manager, went to the extreme lengths to make sure a mattress and adjustable base purchase, delivery, and set up went flawlessly. There were several factors that made the logistics of getting rid of the old bed and base and bringing in new bed and base complicated. Lucky for me I came to the store.
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October 2020 by Debby Lodding
If you’re shopping for a new bed, you might want to head straight to The Original Mattress Factory (across from Walmart in Williamsburg). I had the best shopping experience EVER recently. The Salesman, Tom McDaniel, was extremely professional, thorough, and not at all pushy. His follow through from start to finish, can’t be beat. And, their prices are very competitive. I’d visited four other mattress shops who tried to “hard sell” me, so it was a delight to find Tom. Their products are made nearby in Virginia Beach. I’d highly recommend working with Tom at The Original Mattress Factory.
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February 2020 by Jenna Winthrop
Even though my husband dreaded going mattress shopping, we had a great experience at the Original Mattress Factory! Great customer service. They will answer all your questions without pressuring you into making a purchase that day. We will return!
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January 2020 by Jack L
If you’re shopping for a new bed, you might want to head straight to The Original Mattress Factory (across from Walmart in Williamsburg). I had the best shopping experience EVER recently. The Salesman, Tom McDaniel, was extremely professional, thorough, and not at all pushy. His follow through from start to finish, can’t be beat. And, their prices are very competitive. I’d visited four other mattress shops who tried to “hard sell” me, so it was a delight to find Tom. Their products are made nearby in Virginia Beach. I’d highly recommend working with Tom at The Original Mattress Factory.
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January 2020 by Barbara Hain
A pleasant experience. Knowledge salesperson who was extremely patient. Love new bed.
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January 2020 by jack menge
great experience!! store employee took time to talk to us, discuss needs & sleep habits& take us through your mattress offerings. we would send friends to your store and we will be back for any future mattress purchases. carl and susan menge .
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December 2019 by Carole Lynn Duffy
We are thrilled by the service we receive from Tom at the Williamsburg store. He knows his product and does a fantastic job recommending the perfect mattress for every need. We love all three of the beds we've purchased from Tom - and we are truly grateful for the care he shares with us.
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December 2019 by betti cushing
Have bought from Original Mattress Factory for years and love their mattresses and the fact that you can flip them.
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October 2019 by Catherine White
This is our family's 5th mattress purchase and we have never been disappointed. Great customer service, great quality product, no bs.
