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July 2024 by Shannon Banks
My family and I checked into this hotel moments ago. We booked 4 rooms. My husband was the ONLY one who was asked to provide a card for incidentals. No one else in my party had to do this. They charged his card TWICE for $850. I asked the woman at the front desk why my husband was the only one and she shrugged my question off and said she didn’t know. I asked for the manager. He came to speak to me and was very condescending. He escalated the situation and said that I was yelling and being rude, I was not. A housekeeper who was not apart of the conversation inserted herself into the situation. I think she should act her wage next time and sit the next one out. The customer service here is below poor. The only employee who tried to help and showed good customer service was Daniel. Thank you Daniel.
My room smelled like mildew, but appeared to be clean at first glance.
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June 2024 by Alberto Rodriguez
Great centralized location!! Large comfortable suite, terrific service!!
Rooms: Large comfortable suite!!
Nearby activities: Centrally located, surrounded by every type of business you may need.
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June 2024 by Tammy Clem
The room was very clean, a bit pricey per night, but there are some nice features that are offered.
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June 2024 by Michelle Plambeck
Nice room. A good amount of space for 3 of us. Well kept hotel.
Nearby activities: Not far from historic part of Williamsburg.
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June 2024 by Steven Walton
The staff in this hotel were top-notch. They were polite and friendly, and seemed to take a measure of pride in their work. This was one of my best hotel experiences I have had. The room was also very comfortable and there are numerous restaurants in walking distance. I highly recommend SpringHill Suites Williamsburg. To the management and staff, thank you and keep up the great work!
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June 2024 by Markita Madden
Service was great, location was great, rooms were clean but in need of upgrading. Stayed in a "suite" which was really more like a studio.
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June 2024 by Mar HarV
Awesome location. Free breakfast and snacks. Staffs are very professional.
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June 2024 by Jason Ponder
Standard small hotel in a low end economy hotel staff.
Rooms: Low end and serviceable. Nothing you'd want to spend time in if you didn't have to.
Walkability: Suburbia. Not a lot to walk to.
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June 2024 by Nathanael Bullock
The rooms are not very clean, and they do not clean them like they should. The hotel is within 25 min from Busch Gardens, Yorktown and Jamestown, which is one of the best things about the hotel. It is also one of the worst things about the hotel because there are times when field trips come to this hotel and the kids overrun the hotel with no supervision.
Rooms: The rooms were not only a little outdated, but they were not really clean, in fact they will not clean your room until you leave or if you ask them. Even when they cleaned our room, the toilet, bath/shower, desk, and floor were not cleaned or vacuumed.
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June 2024 by David Cummins
Convenient location near Williamsburg. Aside from that, awful front desk service. It is a low bar to be so rude to a lifetime Platinum customer. Rooms are standard fare.
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June 2024 by John Monell
This place is right in the middle of all the things we like to do and the breakfast geatd 5 star wip cream ♥️
Nearby activities: The beach loved it
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May 2024 by Samantha Halpin
Fantastic experience at the Spring Hill Suites in Williamsburg! This is the first hotel since covid that is up to pre-covid standards. Room, beds, bathroom, and public areas all very clean. And the staff was fantastic! They never seemed annoyed with the swarms of teenagers (sports teams and music groups) coming and going who might make messes in common areas. We felt truly welcomed. We left an e-reader in the room. Shawn helped us out, and two days later it was delivered to my house!
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May 2024 by Menachem Baron
Excellent Hotel! Would definitely stay here again on future Virginia trips.
Rooms: Very Clean & Spacious
Food & drinks: 24 hour coffee and complimentary snacks
Noteworthy details: Exceptional Staff !
Very friendly & helpful
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April 2024 by Wipeshinedetailing
Had a wonderful customer service experience, the housekeeping made me feel like I was at home very comfortable.
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April 2024 by Jewelry Lynx
Excellent
Walkability: Walk to near shops and dining areas
Food & drinks: Nice continental breakfast, coffee in rooms.
