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September 2023 by Michaelia
9/22/23Workers are rude they stare you down while you shop as if I was inconveniencing them. Unfortunately they have no dressing rooms like most customers I have to try the clothes over what I’m wearing to make sure it fits so it takes a little longer. I went to check out worker didn’t greet me or ask if I found everything okay didn’t even say thank you for shopping. No one should feel rushed to shop during normal hours while being rudely stare me down by workers. Lots of room for improvement!
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September 2023 by Jessica Baker
This is by far the worst store that I have ever been in. The district manager needs to know the experience customers receive when they walk in. One you are not greeted or even spoken to at all. I got to the register and sat there for ten min while one associate was at the register messing with paperwork and the rest were walking around the store. I know each one of them noticed me at the register and made no attempt to ring me up. They act as if you are a bother to them when it’s their job to assist customers. I’ve been in retail as a store manager for 17 years and I would never allow my employees to act in this nature. I would love to get a phone call from someone who is really concerned about what is happening in that location. I have also had several other customers, friends and family say the same thing about this location. This is completely unacceptable and I will never return to that store. Let’s add the fact that they are walking around talking to each other about there crazy weekend and let’s just say it’s definitely not appropriate. Or how they smell like marijuana as soon as you walk in the door.
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August 2023 by Sabrina Potts
Very rude employee. Was greeting with an attitude. If u hate ur job that much then quit. Sounds like she didn't even want to be there. I was walking out the beeper goes off so she goes and ask what do u have in there. Whatever u put in my bag that I got. Ur fault u left the sensor on. Yea it happens bc I work in retail. Will not be going in there again.
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August 2023 by kim
worst place in the outlets, store never opens on time and employees are just nasty and rude DO NOT SHOP HERE!!!!!! unless u wanna be ignored and treated horribly by the employees
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June 2023 by Erin Oster
Lots of sales and things to look at.
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April 2023 by Aundrea Butler
I don't live in this area. There wasn't a dressing room available so everything I liked, which was A LOT, I had to put back. You just lost a huge sale. Smh
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May 2022 by Sonya Burks
I went to return some shoes that I had got on line, I threw away the packing receipt and didn't have the package it came in, I called corporate after being told they cant take it and I get that... after getting the invoice faxed to the store something was wrong with there machine and they couldn't get the fax so she emailed it to me and I showed them on my phone, I only wanted a bigger size, after going threw the process of returning the shoes I was given an store credit because they was brought with an online gift certificate, so they couldn't put it back on the card because it was an e gift card. The bottom line is I didn't get to order my sandals because 1. they gave me an store credit, 2. you can use the merchandise credit to get things on line. They really need to rethink there policy. I'm very disappointed. I wont be shopping there anytime soon. Thanks for nothing... Happy Birthday to Me!
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February 2022 by Lacrystal N Kidz
I love shopping here but the cashiers always seem like they have attitudes.If you don't like your job then find another. Especially the one with the black and red hair. Giving Rainbows a bad name .
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January 2022 by Tyrone Moore
Daughters really loved this place.
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September 2021 by Kaitlyn Zimmerman
I just moved here recently and was told by a co-worker that Rainbow had a really good selection of clothing. I went in to check it out last night and it was not a good experience. They had a great selection to choose from, and great prices but the customer service was not it. Wasn’t welcomed in. Wasn’t greeted with a high how are you/did you find out everything alright when I went up to the counter. And when I said goodbye to the cashier and told her to have a good night and she just looked at me. I even said bye to the other lady that was up front (appeared to be a manager) and still got no response. I felt like I was being judged the entire time I was in the store. The whole experience was not engaging at all and I will not be going back again.
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September 2021 by Melinda Hammack
People drive a couple hours to the outlets in Williamsburg. I understand COVID is real but open your fitting rooms! It's not like I can just go home, try the items on, and return them if they don't fit! I had $75-$100 worth of clothing in my hand to be told fitting rooms are closed. I am 1.5 hours away. Stores on both side of Rainbow had their fitting rooms open! Rainbow is going to lose a ton of business.
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April 2021 by Chelsea Johnson
I arrived at 6:55 and the employee refused to unlock the door even though they close at 7:00. I had my bag to do my return. I asked did you close early through the door and she said no. I said ok it’s 6:55 and she laughed and said ok and walked away. RUDE. Once I return my item I will not be coming back!!!!! Monday March 29 2021 at 6:55. I hope these employees are disciplined.
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March 2021 by Zelda J.
I arrived with my son at 6:55 and the employee refused to unlock the door even though they close at 7:00. I had my bag to do my return. I asked did you close early through the door and she said no. I said ok it's 6:55 and she laughed and said ok and walked away. RUDE. Once I return my item I will not be coming back!!!!! Monday March 29 2021 at 6:55. I hope these employees are disciplined.
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March 2021 by Priscilla E.
Anyone that knows me know that I absolutely love this store they used to have a lot around Florida but now they don't have as many anymore. Which is kind of sad you can kind of see where the store is slowly going which makes me melancholy because this is actually one of my favorite clothing stores. There used to be one in Tallahassee Florida when I first moved to Tallahassee and now there is none in Tallahassee at all so you would have to travel to Orlando to get to rainbow. Moving to Virginia three years ago I didn't even know they had this store but all of the stores in Virginia is spread out so if you have a store in your town cherish it because it might go away. This particular store I feel the staff could be more helpful and nicer they gave off I don't wanna be bothered vibes but if you ask for help they'd help you but then again you don't want those type of people helping you. The feel of the store is the same in any rainbow store that I go in which makes me happy looking for clothes is easy I never have any issues with that I love those shoes selection even though this store in particular didn't really have a lot of options it's still one of my favorite stores.