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February 2024 by Ana Galvez
Great customer service. Friendly staff. Visit often and had no issues.
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July 2023 by Michael Bitzer
Very professional, efficient, and very easy to work with
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January 2023 by Eric Shuey
Deserves a 0 star review. Went looking for a home equity line of credit HELOC and took 6 weeks just for them to tell me I didn’t submit my tax returns and they closed my application saying I would have to start over. I submitted them three times. How could they not see this or call and talk to me before closing the application. Ridiculous. Don’t waste your time with their products. Inside the staff is pleasant and helpful so if you looking for a place to park you money fine. But the online banking app has its issues and is down from time to time.
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December 2022 by Calvin Coleman
Time, understanding, and guide on protecting yourself
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December 2021 by Martha S.
The staff s vey friendly and helpful. Easy to do business here. Such a nice feeling and in a national bank, too!
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April 2020 by TheHawksTV
I called this location before coming to get some additional questions answered and to ensure I had all of the necessary documents in hand when coming. Jolene, the Branch Manager, assisted me over the phone. She had a pleasant voice and demeanor and seemed to be smiling as she spoke with me.This is a small location compared to some that I've been to in other states. It's located in a shopping plaza. There's ample parking. I must have come at the right time as it was easy in and easy out. Elizabeth appears to be a quiet, reserved, young lady. Don't worry as she will open and talk to you and ensure that your questions are answered and needs met. She was able to assist me with my account, as well as clear up some incorrect information I was provided from calling the call center/toll free number. I appreciate the time she took helping and the friendly conversation.If you are current military or a veteran, let them tell you what they have to offer.Parking is limited so this can be a problem at busier times of the month.This location is open Monday through Friday only. There are NO business hours on Saturdays.It'll be nice to see additional locations opened, especially in the central Virginia area. The locations on Virginia seem to be spread out, whereas in northern states like Pennsylvania and New Jersey there's literally one on every corner or so it seems.Stop by and you won't be disappointed. Elizabeth will be happy to assist you.Removing one star due to the following:Employees tell you to call if you need any assistance, but you're rushed off the phone die to them working with clients and having to answer the phone. So that you can fully assist all clients, ask the client if you can place them on hold to help the client in front of you or call back.
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January 2020 by Aaron King
Had a great experience opening a new personal and business account at this location. Quick and easy thanks to there friendly staff and free coffee!
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December 2019 by Tara
I called this location before coming to get some additional questions answered and to ensure I had all of the necessary documents in hand when coming. Jolene, the Branch Manager, assisted me over the phone. She had a pleasant voice and demeanor and seemed to be smiling as she spoke with me.This is a small location compared to some that I've been to in other states. It's located in a shopping plaza. There's ample parking. I must have come at the right time as it was easy in and easy out. Elizabeth appears to be a quiet, reserved, young lady. Don't worry as she will open and talk to you and ensure that your questions are answered and needs met. She was able to assist me with my account, as well as clear up some incorrect information I was provided from calling the call center/toll free number. I appreciate the time she took helping and the friendly conversation.If you are current military or a veteran, let them tell you what they have to offer.Parking is limited so this can be a problem at busier times of the month.This location is open Monday through Friday only. There are NO business hours on Saturdays.It'll be nice to see additional locations opened, especially in the central Virginia area. The locations on Virginia seem to be spread out, whereas in northern states like Pennsylvania and New Jersey there's literally one on every corner or so it seems.Stop by and you won't be disappointed. Elizabeth will be happy to assist you.Removing one star due to the following:Employees tell you to call if you need any assistance, but you're rushed off the phone die to them working with clients and having to answer the phone. So that you can fully assist all clients, ask the client if you can place them on hold to help the client in front of you or call back.
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August 2019 by Tara Hawks
I called this location before coming to get some additional questions answered and to ensure I had all of the necessary documents in hand when coming. Jolene, the Branch Manager, assisted me over the phone. She had a pleasant voice and demeanor and seemed to be smiling as she spoke with me.
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July 2019 by Tara H.
I called this location before coming to get some additional questions answered and to ensure I had all of the necessary documents in hand when coming. Jolene, the Branch Manager, assisted me over the phone. She had a pleasant voice and demeanor and seemed to be smiling as she spoke with me. This is a small location compared to some that I've been to in other states. It's located in a shopping plaza. There's ample parking. I must have come at the right time as it was easy in and easy out. Elizabeth appears to be a quiet, reserved, young lady. Don't worry as she will open and talk to you and ensure that your questions are answered and needs met. She was able to assist me with my account, as well as clear up some incorrect information I was provided from calling the call center/toll free number. I appreciate the time she took helping and the friendly conversation. It'll be nice to see additional locations opened, especially in the central Virginia area. The locations on Virginia seem to be spread out, whereas in northern states like Pennsylvania and New Jersey there's literally one on every corner or so it seems. They're closed on Saturday and Sunday, so they truly have banker's hours. If you are current military or a veteran, let them tell you what they have to offer. Stop by and you won't be disappointed. Elizabeth will be happy to assist you.
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December 2018 by Edward Robison
I have always received excellent and professional attention as a customer at this PNC branch. The bank representatives there have also extended that courtesy to my family which includes an out-of-state college student and one who is now working in another out-of-state area. The helpfulness of thePNC reps over the phone along with PNC's online services have kept our banking business despite one family member without a local physical branch office to visit regularly.
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December 2016 by kate live
PNC is a great bank but these branches in Hampton Roads were aquired from RBC bank and do not keep the same hours or have the same services as a majority of the branches do. The drive thru needs to be running and the branch needs to have Saturday hours.
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October 2016 by Ben Borden
Nearly as bad as Wells Fargo. Aside from the poor daily 9-5 hours, not open on Sat.. NOT customer centric. Langley FCU much better bank.
