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November 2023 by Stephen Carmona
This Lowes is the best stocked and most neatly organized of any Lowes in the area. The sales help has always been first rate.
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November 2023 by Craig Markley
It's always nice to visit here. Other than trying to order a screen door. I recommend you don't use this Lowes for that. Itd good
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October 2023 by Thomas Norton
Went to Lowes to purchase a florescent light bulb. Ask for help. Waited 20 minutes. I found a replacement by my self. Purchased light bulb and left. Next time I will check out ACE Hardware. Better service and less time spent at local hardware store.
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September 2023 by christen woodard
Other than the fact that I usually have to wonder around to find help... but once you find someone, they're really helpful and friendly... my last trip, a young man in the gardening center stopped what he was doing to help me find the fence post I needed. There wasn't any left out on the floor, so he took me to the fenced-in area and showed me the ones he had there. He helped me pick out a few good-looking ones and also gave me the tag and said I could tell the cashier and they would load it in my truck for me. I was definitely grateful and appreciative of that. Most places workers would have just told me they didn't have any more.
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September 2023 by Chris Smith
It seems to be better than its rival down the road. I would say quailty products at a reasonable price. Can be pricey but also sales are usually available. So its a 50/50 shot. If i go to lowes competition its because they dont have the item in stock
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August 2023 by Dave H
I bought a refrigerator there June 27 twice they delivered a damaged unit. I think it was the same one twice. Since then I have called the store and the main customer service number several times. I have had one call back. Yesterday August 2 I went to the store and was told my refrigerator would be delivered today. Last night I got a robocall saying it would be here between 12 and 4:30 today, no delivery. When I called I was told it didn't make it on the truck, and they would call me back. No call back.DO NOT BY APPLIANCES FROM LOWES.They are not concerned about me or any other customers!
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July 2023 by Sasha
I love this place so much that my husband has banned mi from going…it’s the plants, I can’t leave without one
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July 2023 by Chantel Vaughan
Met with cabinetry personnel 4 times prior to making the purchase. During check out I asked several times why we were doing 3 separate transactions instead of 1, since it was one order. I did not receive an answer at this time. There also was some issue with the system allowing all the discounts to be processed. After the 1st transaction, it was noticed that we did not get the additional 5%, because of the type of card that was used. So, I asked that the transaction be canceled, and we would use the card that would give us the additional 5%. The assist. manager said there was no way to cancel the transaction. The cabinet associate excused herself stating that she had to use the restroom and that her next appointment was due in 5 minutes. The manager took the receipt and went to the customer service desk, leaving my contractor, PM and myself at the register. After 30 minutes, my contractor purchased a bag of candy and sat on the floor. After another 30 minutes, my contractor had to leave to pick up a child, leaving the PM and myself still waiting. I then proceeded to the customer service desk to ask what was going on. I was told that they were going through each line item, to give the additional percentage, instead of canceling the transaction. I asked again, why were there going to be 3 transactions instead of 1, with it just being one order. It was stated that the associate was placing the order through the "red vest" system, which will only allow so many line items per transaction instead of the "Genesis" system that would have allowed one transaction. They provided the discount to every line item on the 1st transaction and the 2nd transaction was done in the Genesis system. This checkout took over 2 hours, VERY close to 2.5 hours. I asked when the store manager would be in, and I was told the next morning at 6 am. When I returned the next morning at 6:45 am, I was told that the store manager, Laurie would not be in until later in the afternoon. I left my information, requesting that the store manager call me. Six days later the store manager called. During the meeting I told the store manager about the LONG checkout. I stated that overall, the customer service was good, but there seemed to be training issues and flaws within their systems and processes. I stated that the contractor was here for 3 hours, and the PM and I were here for almost 4 hours. I stated that it was insane having to wait over 2 hours to check out with a transaction that was being worked for the last 2 months. Manager Laurie stated that she had spoken to all the workers that were involved. She agreed that the system had flaws and all that could be done was it could be reported to IT. The manager then proceeded to ask me where I was building, as if I was there for a social visit. Before leaving the store, I tried to place an order for my appliances, based on an estimate I received 2 days prior. When I gave the person at customer service my estimated paperwork and the order was placed into the system it was almost $800 more than the estimate that was provided. The associate began to investigate the reason for the difference in pricing and asked for a manager. It was stated that the manager had left the building. I told the associate that I was not willing to sit around again for several hours to checkout. I was told to leave my number and they would call me when everything was straightened out and I could place the order over the phone. The price ended up being $400 higher than the estimate and was told that they would not honor my estimate because the associate that wrote it up did not include the warranty I requested. I was then told that I could either order the appliances now or wait until the next sale and see how that works out for me. In the morning, I had 3 emails showing 3 transactions being ran and my Lowe’s online account reflected the same. When I called the store, I was told by the Front-End supervisor Kim, “I don’t know what you are looking at, because I am only seeing one transaction.”
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July 2023 by H M
Ordered a dryer online, delivery was scheduled for 6/30. Received a text with a tracking number that also stated the delivery would be between 4 to 8 on 6/30. Left work early to make sure I was there for the delivery. By 730 I started tracking the delivery which showed delayed but still in transit. The number of stops kept getting smaller and it said it was on the way. Waited up till 11 and no delivery, text or phone call. Called the Lowes customer service center and stayed on hold for almost 2 hours to be told I needed to speak to the local store. Spoke with the store manager and he said they would get the dryer out for delivery first thing Sunday since the delivery truck for Saturday was already out. Received a confirmation text that the dryer would be delivered between 930 and 130 on Sunday. Checked the tracking 30 minutes ago and now the delivery time has changed to 1230 to 430. Called the local store they can’t communicate with the drivers to confirm delivery today so they gave me the number to dispatch. Dispatch stated it “should” be here today. I asked what happened to the delivery Friday and she said she wasn’t sure they would look into it. I have now wasted a weekend waiting for a dryer that may or may not get here. If you know you are shorted staff and can’t get the deliveries out don’t lie and book them. Jorge did in fact show up with the dryer and was friendly and installed quick. He made sure the dryer turned on and showed me where my warranty information was. He took the experience from a 1 star to 3. I hope Lowes is able to recognize him as he was the only one with true customer service skills out of the 4 people I interacted with.
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June 2023 by C.M. Miles
I cannot speak for lowes as a whole. However, the installation services team and the Williamsburg Virginia door installers really dropped the ball.The installer was late because none of the materials were delivered by the store(per contractor). On initial installation, they brought the wrong handles, not enough trim and refused to wrap the wood around the doors on the exterior.(siding was asbestos not the trim no danger per local contractor who ended up wrapping the trim). The doors had gaps at the threshold that I had to take the time to drive an hr to get materials and install myself as a temporary fix. Also, the door was installed with an uneven gap along the top.These issues took roughly three months from initial installation to get corrected . Every time I called the store they couldn’t help it was an installation services problem. Installation services couldn’t get their contractors to answer the phone and schedule a time to come out. After numerous phone calls (and hours on the phone) I was told by a manager that contractors get paid when they say the job is complete. A good process would have a step to ensure that the customers sign off on completion . Once the contractor is paid it really takes away all incentive to do a follow up call. When it was all said and done they did get the issues fixed and offered a small “compensation”. The amount they offered was a direct reflection of their indifference to the time and effort I put forth to pressure them to hold their contractors accountable.I went with Lowes because I didn’t know any contractors in the area. We used lowes on another project in Christiansburg Virginia with no issues.Taking that into account,I thought I would have a middle man to advocate for me so I wouldn’t have hours tied up dealing with an independent contractor if something went wrong.Based on this experience I would recommend taking a chance with an independent contractor or doing it yourself if you have the free time.- Ive reached out numerous times. Its been about a week since they were supposed to overnight the check for compensation. Its just a lot of room for improvement
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June 2023 by Carl Hayden
Another Lowes with pathetic organization. After the Newport News only gave me 5 of 6 parts I ordered online, I went back to pick up the missing one, only to find out that the 9 in inventory were nowhere to be found. Surely Lowes in Williamsburg with 56 in inventory would have some on the shelf... Nope. I’ve wasted hours at three different stores trying to finish my project. Please, get it together.
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May 2023 by Andrew Lind
I was charged a $26.99 cleaning fee for returning a carpet cleaner "dirty." When I initially started the rental, the customer service representative gave me NO instructions and NO rental agreement. They did not tell me to wash the bottom with a hose before returning (which apparently costs Lowe's $26.99 to do themselves). What. A. Scam. Will be emailing Lowe's HQ. Two stars because the carpet cleaner itself worked great.
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May 2023 by Thomas Bright
In the market for a mower. Found one here displayed for $1039. The 1st night i attempt to buy it the girl tells me its to laye they will be closing soon. Then today they try charging me $2039 and refuse to honor the price they have on the mower.
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March 2023 by Sydney Enos
Usually I prefer Lowes to Home Depot but Kim, one of the front store managers was lacking in the customer service/kindness department today. Their military discount wasn’t working so I asked if they could apply it manually, she told me I could pay full price and get a refund later - which is fine if I want to come back and stand in the usually slow customer service line. I asked again if she could apply the discount manually to save everyone some time and she told me no. I then shared they should put a little sign up on the door if the system isn’t processing the discounts today…well she rolled her eyes and walked away. Very professional. If you see Kim, know she won’t be of any help, just a bad attitude.
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February 2023 by jasmine m.
I had such a horrible experience here today. I witnessed a manger saying horrible things to an employee. It looked like it was the employees first day there and I over heard the manager telling him things about "You people" to this employee. And when the new employee asked him to explain what he meant by the comment "You people" the manager went on to say "We don't need you" "People like you". I was so disgusted and shocked about the things I was hearing. I could not continue to shop after hearing those horrible things said the employee. It had nothing to do with the employees work and everything to do with the person the employee was. I can't believe Lowe's employees people as racist as this manager was. Do better Lowe's
