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July 2024 by Doug Craft
Purchased a dishwasher, purchased installation which had a rebate for the cost of installation ($175). Filled out the rebate, met all the requirements for the rebate, but was denied the rebate. When I asked why, I was told it was outside the date, and installation was not listed on the receipt. I replied that it was, sent them another copy of the same receipt, and was then told it was approved. This appears to be a very shady business practice, deny rebates, and if the customer complains, send them the rebate. A quick search of the internet confirms this. Shame on you Lowe's for allowing this to happen.
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July 2024 by Jacqui M
Compared to Newport News, this store is pitiful. Customer service is getting better, but still pretty awful. I'd rather go to Tractor Supply.
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July 2024 by KATHLEEN STEWART
They did not have what I was looking for.
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July 2024 by Random Name
The prices on their items are mislabeled. Ended up spending way more than originally planned. Don’t waste your money here you will end up spending way more than you think.
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July 2024 by Donald Kitchens
My employment
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July 2024 by James Jackson
pleasant experience
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July 2024 by Phil M
Typical lowes, some helpful staff some not so much
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July 2024 by John King
Had everything I needed!
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June 2024 by michael fritz
Customer service is questionable at times but the staff inside the store is real helpful. I’m just talking the customer service section, hard to get them on the phone and takes a bit of time for them to respond.
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June 2024 by Naomi Voss
Rudest customer service. Wouldn't check to see if a part was indeed in stock. Twice we've gone somewhere that had an online system that reported it in stock. So we just wanted confirmation before we drive all the way out there. She hung up on me after saying she wasn't the competitors (which I once worked at and our online system was always wrong) store. When I called back she just put me on hold. This was 5/19/24 at 10ish AM
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June 2024 by Lauren Smith
Employees are always super nice and helpful, the place is always well organized and picked up!
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June 2024 by Tracy Melton
Employees are courteous and professional.
Garden Center stocks almost exclusively nonnative and invasive plants. Many of the invasive plants are incredibly damaging to our environment. Customers can easily come in and buy a plant that looks nice but wreaks havoc on their local natural spaces without knowing it.
I've bought mulch across the spring. The product has been 100% uneven. Bags of shredded hardwood mulch on the same pallet have been brown (usual color), red, and black.
I tried shredded pine bark the other day. Some bags had pieces no bigger than a 1/2 inch, others had pieces 3"-4". Labeled the same. It's a crapshoot.
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June 2024 by Cherlynn Hewitt
They had lots of flowering plants to choose from. And their Round up 4 months was $7 cheaper than at Walmart.
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I always find the items I need at Lowe's
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June 2024 by Cheryl Williams
I had the worst experience today at Lowes in Williamsburg, Virginia today. We purchased something there today and had the worst experience with the manager on duty and her name was Kim. First she implied that we put the sticker on the box. She said, I do not care what happened, I am the manager and you are not getting it for that price. We told her that the employee in plumbing told us that was the price. She continued arguing with us until she called plumbing and he told her that he put the stickers on the box, take care of the customers. Then she said well he is going to get written up!! Then in front of us she calls him and said where are you at, we need to talk. She is the one that needs to be written up and removed from the floor. I thank God that my brother and I stayed professional during the entire situation while she showed an ugly side of Kim, the manager.
