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March 2024 by Zeeshan B.
I had worst experience at Lowes with the worst and most rude customer service at Williamsburg, VA store. I ordered a brand new LG refergertaor & with 3 months delayed delivery the product arrived damaged. Ordered again, with delayed delivery again, & the product again arrived damaged. Went to Williamsburg, VA store to order again for the 3rd time. Out of frustration and with no surity if the product will again arrived damaged I requested the appliance manager to lower the damaged on floor refergertaor price & while I was negotiating the price with him the assistant store manager Jayme came in. I thought she is going to help but she never apologized for the delays and damaged products, instead she started yelling at me and threatened that she would call security to escort me out. I understand if they couldn't reduce to meet my suggested price, but I didn't deserve this rude behavior for no reason. With all the delays, issues with refunds and multiple damaged products, I expected a good customer service. I complained to store manager but she didn't do anything either. Lowes is worst & assistant store manager Jayme at Williamsburg, VA is the worst manager in my experience.
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March 2024 by Vickie F.
Beware: Horrible, Horrible, place to shop. I brought a gas stove and asked the representative that sold it to, how much is it going to cost for installation, and she specifically said THE installation price IS INCLUDED WITH THE PRICE and all you have to pay for is the price for them to take your old stove away. Well, for one, the stove was a week late. Then when the stove got delivered the delivery person said they Do Not do the installation and it will be a separate price. He also told me that Lowes do this to customers all the time and he have to deal with angry customers because of it. So, I call the store and talked to the assistant manager (Michelle) and she told me that the installation price of the stove will be over $500 dollars. I asked her can they help cover the cost because they should honor what the representative told me which was the price of the installation would be included in the price. So, the assistant manager told me that they could not help me. So, I told them to please come to pick the stove up. So, beware because the delivery person did tell me that this happens all the time....it may be a way to get customers to buy their stove, What a waste of time. I could have just gone to Home Depot. I will be telling everyone I know to Beware of Lowes doing this to people.
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March 2024 by Marc S.
Don't buy doors from Lowe's. Wanted a side door to my garage - they actually had it in stock (yay!) and arranged for Poor Boy Construction to install it. Poor Boy arranged to install it on a Tuesday from 9-11. I stayed home from work to be there. They never showed, never called, never responded to text and the phone was busy. I angrily went to Lowe's. They apologized and after 3-4 hours managed to get in touch with Poor Boy. Poor Boy called me to reschedule for Saturday 9-12. They never showed, never called, never responded to text and the phone was busy. Lowe's told me that this is the only company they use to install doors. So I cancelled the whole contract, after wasting six hours waiting for someone who never showed. The Lowe's people don't like Poor Boy either, but that's an upper management decision. Avoid them.
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December 2023 by Janell L.
Tried to deliver clearly damaged appliances to my elderly parents, both a refrigerator and a freezer. Both units had extensive damage to the heat exchanger coils. Completely untrustworthy.
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August 2023 by David Holland
I purchased a refrigerator on June 27. I have been delivered two damaged units I think actually that same unit twice. Since that time I have been unable to get any reliable information. I went back to the store yesterday August 2 to get an update because they either do not answer the phone or THE DO NOT EVER CALL ME BACK! I was told it would be delivered today. I got the robot call last night that it would be delivered between 12 and 4:30…. No show, when I called at 6:00 they said “it didn’t make it on the truck, and they would call me back (lol) I’m sure they are told to say that to get people off the phone. Not only do I not have my refrigerator I do not know when I will ever get it. I have tried to speak with the store manager but apparently talking to customers is beneath them. DO NOT BUY APPLIANCES FROM LOWES!!!
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August 2023 by Les P.
I bought a refrigerator there June 27 twice they delivered a damaged unit. I think it was the same one twice. Since then I have called the store and the main customer service number several times. I have had one call back. Yesterday August 2 I went to the store and was told my refrigerator would be delivered today. Last night I got a robocall saying it would be here between 12 and 4:30 today, no delivery. When I called I was told it didn't make it on the truck, and they would call me back. No call back. DO NOT BY APPLIANCES FROM LOWES. They are not concerned about me or any other customers!
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August 2023 by Sylvia L.
Lowes, Williamsburg VA - employees in the garden center this year, wow really, do you intentionally like, hire the stupidest people you can find- and the rudest. Every year we simply have to access the stupidity between Lowes employees and Home Depot employees to determine which store to shop any given year/summer. It's a dance.
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June 2023 by Zach Thomas
Great selection of healthy plants and garden supplies at fair prices. The staff is always very helpful and the area is well organized and clean.
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June 2023 by Debra Hamilton
I love Lowe’s plant section and usually find something to bring home. Rarely has one not survived. Most are strong, excellent quality, and I’ve yet to find one with any sort of insect infestation. That is probably the reason most of my indoor plants come from there.
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June 2023 by Joshua Ray Ogletree
I’ve been here often, and have always had decent service. Yesterday I ordered several items and went to the store to pick them up. First, they put 20 large bags of mulch and 15 40 pound bags of sand on a cart and had it at the online pickup desk. The awesome young lady at the desk could barely push it enough to get it out from behind the desk so I could push it to the entire other end of the store to load myself. The 12 6’x8’ fencing panels I ordered were brought out to me on another cart for me and a friend to load ourselves. 8 of the 20 bags of pea gravel were brought out, had to wait for them to get the rest. All in all, it took over an hour.Spoke to the manager several times as she was the one that actually brought the fencing panels out to me. She is absolutely amazing, and the one thing that helped calm me down. She is the reason this is not a one star review.
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February 2023 by Lisa R.
We went on a Sunday night. It was pretty quiet, but it was Super Bowl Sunday. We were there looking for something very specific. I looked it up at the website for that store, located it, and walked right to it. Fortunately, what I needed was in stock. And we were able to get it. We did have questions, but sorry to tell you Lowe's, NO ONE was around. We checked out at the self checkout and it was like a ghost town. I think they were having a SB party in the back, but who knows. We hightailed it outta there. After paying, of course.
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February 2023 by Robert G.
I will not be shopping at any Lowe's locations anymore. We special ordered a gas oven to be installed, and one old oven hauled away, but before we could order the oven, the space had to be measured. The contractor that was hired by Lowe's was 4 hours late (7:45 pm), not a good start. Once the oven arrived, it was again contracted out to be installed (same company), and they again showed up outside their window. During the installation process, they noticed a screw was missing and the door handle couldn't be installed, but still installed the oven and left us to resolve it. The next day, I called Lowe's and explained the situation and advised us to either file a warranty with manufacturer and if we decided to go this route, Lowe's would give us another 10% off our purchase price so we decided to file a warranty with the manufacturer, we fixed the handle and notified Lowe's that the problem was resolved and we were told over the phone that we should be seeing discount credited to our account but it's now over a month later and we still haven't received our discount.
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December 2022 by Kirkland S.
horrible management. horrible customer service. they installed the wrong microwave a year ago and said to keep it and they'd get the right one to us. it's been a year. no call backs when I've called to check. they have brought the WRONG ONE THREE TIMES to try to install, 2 times it was a completely different brand. this is the absolute worst store I've ever dealt with. Home Depot will have my business for life.
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November 2022 by Lynn D.
STAY AWAY from this Lowe's. We normally deal with the Mechanicsville Lowe's which is far more competent than the Williamsburg location. We purchased a brand new appliance. To our surprise, we found a disgusting, used oven in the box when we got it home. We called the store and they arranged for the oven to be picked up. They picked it on on 10/31/22 and were suppose to be refunding my credit card. They haven't given us our refund despite MANY long phones calls and conversations with Chris Cox and other customer service folks at the store. They are beyond incompetent at this store. I finally gave up and reached out to my credit card company to investigate their shady business practices. The employees at the Williamsburg store are either criminal or incompetent.....I want my money back!
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October 2022 by Zelda J.
The lady at the paint counter was awful to my parents. She accused us of using our paint wrong and told us we made to many mistakes and we couldn't return it. We went home and painted one small swatch and stain did not match the color we asked for and we came back to return it. This lady was a thin lady about 50-60ish with a long dark colored ponytail. We will go to Home Depot across the street for our paint needs. She did not uphold the return policy and paint loving guarantee on your website.
