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May 2023 by Sharon G.
Took him our cookoo clock last June. Can't get him to call me back. Now I just want my clock back!
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March 2022 by Tracie S.
Very talented Jewelers and very kind people I highly recommend J&M Jewelers. We have taken broken jewelry and watches And clocks to them for years and have always been very satisfied.
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January 2022 by Sandy Percival
Great company, great people, excellent job brainstorming a solution then reshaping - while I wait- the posts of my gold hoop earrings! If I could give them more then 5 stars I would. Thank you Mr. Fagan and the entire staff at Williamsburg Jewelers!
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January 2022 by Tatyana Shilshtut Walker Rice
Words cannot describe how devastated I am with the poor quality of service provided by this jeweler. A family religious charm almost 40 years old was taken in to repair its loop and bail. The first repair produced a small bail that would not fit the accompanying necklace. I cannot understand how a specific large bail was chosen and paid for, yet a smaller and different bail returned. The second attempt resulted in a slightly larger bail and restricted movement on the necklace. One of the counter ladies had the nerve to tell me to put my charm on a smaller necklace! That was her response to my discontent about the second repair attempt. The necklace and charm have been in our family for decades. I am saddened that the poor work done by this company resulted in the loss of my charm. The bail remained, but my charm is now gone. Not even one month since after repair, the charm broke from the bail and is lost. This is horrible! This jeweler will never ever get my business, and I will make sure that my entire community knows about this. My charm made it through a military career and decades of being in our family and worn around my neck! This review doesn’t get close to my true feelings about the horrible workmanship and poor service.
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December 2021 by Mary Ingols
Great service and very accommodating to customers. Made a quick repair on a necklace for Christmas while I waited D I
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November 2021 by Lori A.
Always the best repair service and very nice jewelry! Very fast repair service sometimes while you wait! I have been going to this jewelry and repair store for over 20 years ! So very thankful that they are still in business and doing such an amazing job! If you need your jewelry repaired, a watch battery , or browse some beautiful items in their showcases -stop on by!
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August 2020 by Kimberly S. Owens
Micheal is so professional! I have used him for a long time. He is very knowledgeable and so friendly! He remembers all his clients by name! I highly recommend for jewelry repairs and purchases!
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August 2020 by Drake James
Great service and family owned
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August 2020 by Brian Brantley
Great knowledge and customer service. Michael is a pleasure to talk. They are always quick and able to describe each step in their processes. I have been in with multiple different issues with various types of jewelry and they are always on point. I highly recommend Williamsburg Jewlers.
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October 2019 by Robin W.
This is the nicest place in WILLIAMSBURG if you need any jewelry repair. I got to the store to have my watch made smaller and it was done right away and only a nominal fee. I will be going back there to have batteries replaced in the future. Thanks.
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September 2019 by John S.
This is a small business that is tucked away in an unassuming little shop (next door to Sno-to-go), and is a real gem. They got a watch that I wasn't sure could be repaired fixed, no problem, and their prices were fair. Would definitely recommend.
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May 2019 by Ron W.
J&M jewelers over the years have clean and repaired some special omega and rolex watches for me. they were done professional and the work was outstanding. they were completed on time. they repaired some special ear rings which we did not thing was repairable. the work was completed on time and repaired better than we thought they could do and at a cost must less than expected. in addition, they gave some excellent suggestions on some jewelry we some old jewelry we had as to things we could go. service was quick and friendly.
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December 2018 by Rob M.
Great service and polite staff. Just needed a couple watch batteries and they got my watches running in no time.
